Ratings based on 308 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Ideal location for Mid America Center

Posted Feb 28, 2017
Hotel was ideally located for access to MidAmerica center. Large room with pull out couch. Very comfortable beds/bedding/pillows. The hotel was very busy!! We did not get our room cleaned for almost 2 days, and that was after multiple phone calls to desk. When our toilet clogged they just delivered a plunger to the room. No maintenance people. As a more expensive hotel in the region they really should have upstaffed to handle such a busy weekend.
1 out of 5
by A verified traveler

Quite possibly the worst hotel I've ever stayed at

Posted Feb 27, 2017
Pros: The room was decent. The shower door leaked like a sieve; I reported it to the front desk the 1st day but it was never fixed. Breakfast was good.
Cons: The staff needs trained in how to deal with difficult situations. They were very non-professional. The shuttle service is really dysfunctional.
The shuttle was supposed to pick me up at the Horseshoe. I tell them north entrance. 15 mins no shuttle. Call again, oh yes sir they went to wrong place they are coming right back. Wait another 15 mins. No shuttle. Walk back from Horseshoe to hotel in snow and icy sidewalks and parking lots. Waiting to speak with guy at front desk when he says to another guy, "Hey did you guy that guest at Horseshoe?" Response, "If they ain't outside I leave.". Then I say "Well don't worry because I just walked back." Then I hear nothing but excuses. It's snowing and very cold and icy out. I'm 52 and about fell 3 times on the ice. The best they guy at the front desk could do was shrug his shoulders. $145 a night! 20 minutes later I spoke with front desk and driver again. They both apologized for the miscommunication. That took some of the sting out of it. I understand these things. Was checking out Sunday morning; went out at 515am to start my car. When I tried to get back in the card reader was broken. I waited in that space for 30 minutes waiting for someone to let me in. There was another unfortunate person who had went outside to smoke and now could not back in either. I mentioned my shuttle experience and she too was stranded at the Horseshoe one night (before 11pm) and had to walk back. After waiting more than 20 minutes the front desk person showed up and let us in; she commented the card reader was broken and had been for quite a while. Worst hotel I've ever stayed at.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nice hotel on the edge of Omaha

Posted Feb 13, 2017
Pros: Modern feel, beds, cleanliness workout room, and breakfast.
Cons: Very little improvements needed. Our in-room coffee pot didn't work and the toilet ran more than expected. Otherwise a good stay
Location: Next to the Bass Pro shop were casinos and several restaurants.
We enjoyed a short stay, in a great room. Beds were comfortable, big pillows. Glad I brought my own. The mini-suite had everything we needed. We plan on staying there again. Very nice complimentary breakfast Sunday morning.
5 out of 5
by Myron

This traveler left a rating score only Posted Jan 22, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 17, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 17, 2016 on Hotels
5 out of 5
by A verified traveler from Wi

Comfortable/Spacious Rooms

Posted Dec 12, 2016 on Hotels
Huge room, comfortable bed, great wet bar area. Big shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
Cons: Lighting above the bathroom sink needs to be brighter and shower needs to be about a foot wider.
Love the room! Big and spacious. Bed was extremely comfortable. Living/work area really great with coffee maker and refrigerator.
1 out of 5
by A verified traveler

Horrible customer service

Posted Nov 28, 2016 on Hotels
Horrible experience. We were charged twice for our stay there. No one was able to fix it. Employees only made excuses and we're not empowered or helpful. Still waiting for GM to return our call to fix this problem.
2 out of 5
by A verified traveler

Bedbugs and slow service

Posted Oct 27, 2016 on Hotels
Checking took 20 minutes due to a line at 12:15am. The bathroom was full of ants and bedbugs. They were unable to give me a receipt when I asked for a refund. They said bummer when I told them about the ants and bedbugs. Find somewhere else to stay.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Thank you for taking the time to write a review for our property. We always appreciate feedback from our guests. I am sorry that you found yourself in a line to check in at 12:15am. We do not have any more control over the arrival time of groups than we do over yours but I'm sorry for the inconvenience of the coincidence. Our property has yearly pest control contracts with Ecolab Pest Elimination and they service the hotel monthly and as needed. If we had your name or room number, we could further investigate the issue and ensure that it gets addressed.