Desk, blackout drapes, rollaway beds, free WiFi

Reviews of Super 8 by Wyndham Council Bluffs IA Omaha NE Area

2 out of 5
Super 8 by Wyndham Council Bluffs IA Omaha NE Area
2712 South 24th Street, Council Bluffs, IA

Reviews

5.4
Rating 10 - Excellent. 44 out of 295 reviews" "
Rating 8 - Good. 48 out of 295 reviews" "
Rating 6 - Okay. 46 out of 295 reviews" "
Rating 4 - Poor. 77 out of 295 reviews" "
Rating 2 - Terrible. 80 out of 295 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Everett

Disliked: Cleanliness, property conditions & facilities
Bathroom door ripped off the frame, what looked like blood on the toilet paper, and a non-functional television
Stayed 1 night in Apr 2024

8/10 Good

Candy

Traveled with family
Liked: Cleanliness
Evening staff (gentleman) was very friendly and accommodating. He helped us with towels and how to operate the tv on 2 occasions even though it appeared quite busy. He was definitely able to multitask. The continental breakfast was toast or cereal. Definitely not expecting such minimal choices. The day clerk( young girl) was not really friendly and was on her cell phone every time we saw her even when she was asked if she could get us a fork.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Candy,We appreciate your feedback regarding the service provided by our evening staff. It's great to hear they were helpful. We will share your comments about the breakfast options and daytime staff behavior with the management team for their review and evaluation. We strive to improve our guests' experiences continually.

2/10 Terrible

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor conditions, room was dirty, toilet wouldn't flush, they handed us a plunger. We thought it was fixed but it still wouldn't flush. We asked for a new room. They said they were sending msintenamce at 8am, but it would be 2 hours. I explained that my mom was in the hospital and we needed a new room. Given new room key after 3 tries. Then the shower wouldn't drain and was dirty. "Breakfast" was cereal, thats all that was offered. Had to stay the two nights but switched to a new hotel after. Would never stay there again. Very poor conditions.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Stacy,We appreciate you taking the time to share your experience with us. We apologize for any inconveniences you encountered during your stay. Your feedback is important to us, and we will address these issues with the appropriate teams for improvement. We hope your future travels are more enjoyable.

10/10 Excellent

Charles, Saint Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Charles,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!

2/10 Terrible

Regina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can see water damage throughout the room. Lights flicker in and off. I left an item in the hotel room and they kept it instead of sending it to me. It seems like some of the people there live in the rooms. Trash gets put in the hallways until someone at random times throws it out. Website says they have a hot breakfast and they have toast, cereal and oatmeal. Couple juices and coffee. No elevators so be able to walk the stairs. Beds were ok. Soft. Someone got arrested in the hotel.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Regina, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all comments seriously and will address them with our team for improvement. Should you have any further concerns or need assistance, please don't hesitate to reach out to our management team directly. Thank you for bringing these matters to our attention.

4/10 Poor

Michael

Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Michael,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly so we can address any concerns you may have. We value your input and hope to welcome you back in the future for an improved stay.

8/10 Good

Cheyanne

Liked: Cleanliness
Nice place
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Cheyanne,We appreciate your kind feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back soon for another pleasant experience.

2/10 Terrible

Bethany, Bucyrus

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Bethany, We appreciate you taking the time to review your stay! Please feel free to reach out to us directly with any further details or concerns about your experience so we can address them accordingly.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off interstate Nothing bad. My
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Mike,We are delighted to hear that you had a positive experience during your stay with us off the interstate. Your feedback is valuable to us. If you have any further comments or suggestions, please do not hesitate to reach out.

6/10 Okay

Deborah

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Deborah, We appreciate you choosing to stay with us. If there were any concerns during your visit, please do not hesitate to contact us directly so we can address them accordingly. We hope you had an enjoyable experience overall and look forward to the opportunity to welcome you back in the future.

4/10 Poor

Misty

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took forever for someone to come to the front desk to check in. Was supposed to be a non-smoking hotel but had a constant smell of cigarette and marijuana smoke. Rooms were dirty, minimal bedding, poor pillows, noisy a/c’s, poorly working fridge. Seemed to be a local hangout of homeless people.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Misty, We appreciate you sharing your experience and apologize for the inconveniences you faced during your stay. We take your concerns seriously and will address them with the appropriate teams for improvement. Our goal is to provide a comfortable environment for all guests, and we regret if we fell short of your expectations. Thank you for bringing these issues to our attention.

8/10 Good

Sherri, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Had to wait for room when checking in at 3:45.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Sherri,We apologize for any inconvenience caused. Your feedback is valuable for us to continue improving our services. Thank you for bringing this to our attention.

6/10 Okay

Caitlin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Caitlin, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. Should you have any specific feedback to share, feel free to reach out to us so we can address any concerns. We look forward to welcoming you back in the future!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
The back door does not work super inconvenience
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello James, We appreciate you bringing this to our attention. It's essential for us to know about any issues so we can address them promptly to ensure the best experience for upcoming guests. Please feel free to reach out to the management team with any further feedback you may have.

4/10 Poor

Jerald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Jerald,We're sorry to hear that your recent stay with us was not up to your expectations. We would appreciate it if you could please reach out to us directly so we can address any specific concerns you may have had. We value your feedback and hope to have the opportunity to make it right.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 5 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Marlene,Thank you for your feedback regarding the comfortable bed. We strive to provide a comfortable and restful experience for all our guests. If there is anything else we can assist you with, please feel free to reach out to our management team directly. We appreciate your stay with us and hope to welcome you again in the future.

4/10 Poor

Jeff

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Jeff, We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us with any specific feedback so that we can address and improve any potential issues. We value your input and hope to have the opportunity to create a more satisfying stay for you in the future.

2/10 Terrible

Candace

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had stuff left in it from previous people. Beer bottle broken in hallway. Door slamming all night long and guy running and reving his engine outside our window all night long. Seamed.like a crack hotel. Not safe environment for me or my children. Not going back.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Candace, We apologize for the inconvenience you experienced during your stay. We strive to maintain a safe and comfortable environment for all our guests. Your feedback has been noted and will be shared with the appropriate teams for improvement. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.

2/10 Terrible

Debbie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck!!
Absolutely the worse hotel ove stayed in yet! We had to move rooms because the tub was filthy and didnt drain. We were moved to another filthy room which the heat didnt work in and there was mold under the sink. The halls are covered with trash. Just nasty!
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Debbie, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for all our guests. We appreciate you bringing the issues to our attention and will address them with our team. We hope you will give us another opportunity to exceed your expectations in the future.

6/10 Okay

Bill

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Bill, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any feedback you may have had during your visit. We value your opinion and want to ensure that we provide a great experience for all our guests.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Tracy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Dennis

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Dec 19, 2023
Hello Dennis, We're sorry to hear that your experience with us wasn't up to par. We appreciate your feedback and encourage you to reach out to our hotel directly, so we can address any issues you may have encountered. We value your satisfaction and hope to have the opportunity to better serve you in the future.

4/10 Poor

Zach

Stayed 1 night in Dec 2023
Response from Manager on Jan 6, 2024
Hello Zach,We're sorry to hear that you had a less than satisfactory experience during your stay. We appreciate your feedback and would love to hear more details about your stay so we can address any issues. Please reach out to us directly so we can assist you further.

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Manager on Dec 19, 2023
Hello Jeff, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly so that we can address any issues you encountered during your stay. We strive to provide the best service possible and would like the opportunity to make it right.

2/10 Terrible

lynn

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
homeless people should not even stay here
check in for 2 rooms took over 20 minutes. got to the rooms,ours (#217) was missing a fixture in the bathroom and the room was disgustingly dirty. our friends room (231), was even more disgusting, blood like substance in the bathroom, ceiling had a tear in it, the sheets were dirty and there was spatter all over the walls.we went downstairs and left. manager on duty was very unfriendly, would not provide a phone number to call so we could get a refund and barely spoke to me. you have all the pertinent information. please issue my refund for the 2 rooms as the manager said he would. I also have pictures if you need them. i will not post them here so other do not have to see what we saw. thanks for ruining our weekend!!!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello lynn, We apologize for the inconvenience you experienced during your stay with us. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We appreciate your feedback and will share it with our team to ensure that such issues are properly addressed. Please contact our management directly regarding the refund request and provide any necessary documentation. We apologize again for any frustration this may have caused and hope to have the opportunity to better serve you in the future.

6/10 Okay

Bob

Disliked: Cleanliness
The bath tub/shower had not been cleaned. The pillow cases were stained. No elevator to the third floor was not available.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Bob, Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the bath tub/shower and pillow cases. We understand the inconvenience caused and will address this with our housekeeping team to ensure a higher standard of cleanliness moving forward. As for the lack of an elevator to the third floor, we apologize for any inconvenience caused and recommend reaching out to our management for any assistance needed during your stay.

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2023
Response from Manager on Dec 23, 2023
Hello Kenneth,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Easy to get to. Close to the casino I wanted to go to. Clean and comfortable.
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Mark,Thank you for choosing our hotel for your recent stay! We are delighted to hear that our convenient location and proximity to the casino met your needs. We strive to maintain cleanliness and ensure our guests' comfort. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't bad at all. Only thing is there was no locks on the windows.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Charles,Thank you for sharing your feedback with us. We appreciate your stay and we'll take note of your comment regarding the windows. We strive to provide a comfortable and secure environment for our guests, so we appreciate your input to help us improve.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was going through some remodeling. Was nice to see that carpets were being replaced in hallways etc. Overall hotel was clean and comfortable
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Troy,Thank you for your feedback! We're glad to hear that you appreciated the ongoing renovations and found our hotel clean and comfortable. We strive to provide a pleasant experience for all our guests and we value your input. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Chris,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have encountered during your time with us. We appreciate your input and will take it into consideration for future improvements. Please reach out to our management team directly to further address any concerns you may have.

6/10 Okay

Ellen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Ellen,Thank you for taking the time to share your exceptional review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority and we are delighted that we were able to exceed your expectations. We would love to welcome you back for another memorable stay in the future.

4/10 Poor

Tricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Tricia,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your comments and will use them to improve our services for future guests. We encourage you to contact our management team directly to discuss your concerns in more detail.

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Sarah, We're sorry to hear that you had a less than satisfactory experience. We value all feedback and would appreciate it if you could provide more details about your stay so we can address the issues raised.

2/10 Terrible

Mary

Traveled with family
Disliked: Amenities
The rooms were not clean, florescent bulbs buzzed, loud... sink faucet kept falling apart..not a good experience
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Mary,We apologize for any inconvenience caused during your recent stay. We appreciate your feedback and will share it with our team to ensure a better experience for future guests. Thank you for bringing these issues to our attention.

6/10 Okay

John

Liked: Staff & service, room comfort
Stayed 11 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello John,Thank you for your amazing rating! We're thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back soon!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 27, 2023
Dear Guest,Thank you for your exceptional rating! We strive to exceed expectations and are thrilled to have provided an unforgettable experience. We look forward to welcoming you back in the future!

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at many Super 8's over the years. This is the worst one we've ever stayed at. The floor was filthy. The furniture was broken and dirty. The cigarette smell was obvious even though the hotel was non-smoking. There was even a lot of garbage around the outside of the building. The breakfast was not much more than cold cereal despite the pictures showing more. We honestly could not believe that Super 8 was willing to put their name on this one. On the plus side, it was relatively quiet and the staff was nice.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello David, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Jennifer

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Shabby hotel. Paid too much. TV not working & had to switch rooms. Bathtub in new room dirty. Holes in bedspread. Free breakfast very disappointing.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Jennifer,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us and we will address these issues promptly. We hope you will give us another chance to exceed your expectations.

8/10 Good

Vena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Vena,Thank you for your positive rating! We're glad to hear that you had such a great experience at our hotel. We look forward to welcoming you again in the future.

10/10 Excellent

Elise du

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was extremely helpful!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hi Elise Du,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 Okay

Dennis

Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Dennis,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Elise du

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice and quiet!
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Elise du,We appreciate the comments, especially with regards to your opinion of our hotel. Please do consider us again on your next visit to the area.

8/10 Good

Christopher

Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
Hello Christopher,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Branden

Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Branden,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointing
Sadly disappointed. I had stayed at other Super 8 by Wyndham that have been really nicely redone. This was not the case. The desk and chair were broken. Could not open the window, the screen was broken. My non-smoking room smelled like smoke while hallways were filled with marijuana. Breakfast was a joke
Stayed 3 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Jennifer ,Hello Jennifer, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Anthony, We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

4/10 Poor

Alivia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Alivia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Aaliyah

Traveled with family
Disliked: Staff & service, room comfort
Very unhappy the door lock was broken, their was no cable to watch tv, my key card stopped working and the person at the desk said it was cause someone else was in their , when I paid for a 2 days stay.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Aaliyah ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Krystal

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay
The carpet has mold and mildew deep in it. Me and my service animal got really sick as we are both allergic to mold and i had to leave the motel before my trip was over. It was so damp in there, all my stuff was damp, the clothes i was wearing was damp from the mildew and moisture in the place. It really needs to be renovated or demolished. It's way overpriced for that condition.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Krystal ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.