Ratings based on 1,064 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Sioux Falls, SD

Decent motel close to I80

Posted Sep 27, 2016
Older Mom & Pop motel clean with upgrades. Staff was friendly and helpful.
Comment from Hotel Management
Sep 27, 2016 by Western Inn Staff, Hotel Management
Thank you for telling us about your stay. We appreciate your feedback.
4 out of 5
by A verified traveler from Wausau WI

PASSING THROUGH FROM WEST TO EAST

Posted Sep 25, 2016
Pros: Clean, reasonably priced, close to interstate, restaurant, gasoline. Pool facility was nice, however, no elevator for second floor rooms.
Cons: beds were lower than today's normal height, but mattresses were very comfortable and clean. No elevator for second floor rooms. Parking Lot was dark
Location: Restaurant nearby was great, there was also a tavern and a DQ for treats.
We were looking for a clean, safe place to stay after driving across the area. This hotel was just right. The parking lot could have been more lighted in the evening, otherwise, the place is perfect for a evening stay after a day of driving. Good place to eat nearby, along with clean convenience store and very close to the interstate.
Comment from Hotel Management
Sep 26, 2016 by Western Inn Staff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.
5 out of 5
by A verified traveler

Posted Sep 18, 2016
Right off Interstate 80. Very helpful, polite, and friendly staff. Easy check in and out. Extremely attractive hotel and rooms. Easy access to shopping and restaurants.
Comment from Hotel Management
Sep 18, 2016 by Western Inn Staff, Hotel Management
Thank you for taking the time to let us know how much you enjoyed your stay.
5 out of 5
by A verified traveler from Denver CO

Always a great experience.

Posted Sep 18, 2016
I always book at the Western Inn when I visit Council Bluffs. It lives up to the great ratings that won me over the first time.
Comment from Hotel Management
Sep 18, 2016 by Western Inn Staff, Hotel Management
Thank you! We enjoy being your home in Council Bluffs. We look forward to seeing you next time.
4 out of 5
by A verified traveler

Cozy

Posted Sep 16, 2016
This hotel is not extravagant, but it definitely has a cozy feel. Everything was very clean and the staff was exceptionally friendly.
Comment from Hotel Management
Sep 16, 2016 by Western Inn Staff, Hotel Management
Thank you so much for the kind words. We are glad you enjoyed your stay with us and hope you come back in the future. Thank you for taking the time to give us your feedback.
3 out of 5
by A verified traveler from montana

Clean hotel, helpful staff, close to the highway

Posted Sep 15, 2016
Older facility next to the hwy. The staff was exceptionally helpful and friendly, the room was clean, smelled clean, and the shower was new. The lobby decor is updated & attractive with a nice breakfast area with oatmeal, biscuits and gravy, cereals, pastries, fruit, and juice/coffee bar. This ended up being a pleasant surprise.
Comment from Hotel Management
Sep 15, 2016 by Western Inn Staff, Hotel Management
Thank you so much for the kind words. We try very hard to make sure that all of our guests have an enjoyable stay. Thank you for taking the time out of your day to let us know how your stay was.
3 out of 5
by A verified traveler

Close to the highway

Posted Sep 10, 2016
1970 called, they want their hotel back! Friendly staff, but this place needs some updating! 25" tube TV in the room! At least it had remote control.
Comment from Hotel Management
Sep 16, 2016 by Western Inn Staff, Hotel Management
Thank you for your feedback -- we try hard to make sure our guests are happy. We will address the issues you experienced. Allan, Western Inn Manager
5 out of 5
by A verified traveler from Seward, NE

Nice family hotel at a decent price.

Posted Sep 7, 2016
Pros: Price, cleanliness, friendly staff.
Cons: Need thicker pillows.
Location: Near a gas station, Dairy Queen and Village Inn restaurant, all within walking distance. Short drive to the casinos, zoo and downtown Omaha.
Great place that covers all the basics, yet goes above and beyond. The kids loved the hot dogs and cookies in the lobby. The pool is kind of small, but does the job for an hour or two of fun. Clean room and an accommodating, friendly staff. Don't be scared away by the fact that it's an older hotel or that it doesn't have a big, fancy chain name. They've maintained it nicely, and it's a good option if you don't want to spend a lot. We will be back!
Comment from Hotel Management
Sep 16, 2016 by Western Inn Staff, Hotel Management
Thank you very much for your feedback - we try hard to make sure our guests are happy. Thank you for taking the time to let us know about your experience with us. We have already taken care of the pillow issue. Allan, Western Inn Manager
4 out of 5
by A verified traveler from South Dakota

Nice Motel with Easy Access to Interstate

Posted Sep 4, 2016
The staff and amenities were great, and the price was right! Easy access to the interstate made it a breeze to get to and from activities. The complimentary hot dogs were a bonus, and we enjoyed our breakfast in the lobby with other guests. We would likely stay here again.
Comment from Hotel Management
Sep 16, 2016 by Western Inn Staff, Hotel Management
Thank you for your feedback and taking the time to let us know about your experience with us - we try hard to make sure our guests are happy. Allan, Western Inn Manager
4 out of 5
by A verified traveler

Nice hotel

Posted Aug 31, 2016
Cons: Bed pillows terrible!
Would have given 5 stars except for the awful pillows. Otherwise a great place fo the $$.
Comment from Hotel Management
Sep 18, 2016 by Western Inn Staff, Hotel Management
We are sorry the pillows were so uncomfortable. We are replacing them as quickly as possible. We appreciate that you took the time to let us know.