Ratings based on 189 Verified Reviews

3.0 out of 5
53% of guests recommend
3.4 Room cleanliness
3.1 Service & staff
3.1 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Carroll, Iowa

Inexpensive

Posted Nov 9, 2017
It served our purpose for a quick trip to Omaha. We got there late and left early so basically just slept there. It was okay but would not stay here if we were planning a fun and relaxing trip.
Comment from Hotel Management
Nov 28, 2017 by Becky, Hotel Management
We are glad the hotel served your purpose. We hope you will stay with us again when traveling to the Omaha area. We appreciate your business.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Cons: Coffee pot in room
Nice place to stay at, just missing coffee pot. very close to downtown Omaha and easy access to interstate.
Comment from Hotel Management
Nov 28, 2017 by Becky, Hotel Management
Wour great location! are glad you enjoyed your stay with us. Your comments have been forwarded for future consideration. Thank you for acknowledging t
2 out of 5
by A verified traveler from Sioux City, Iowa

Not what it appears. Nice, but no help whatsoever.

Posted Oct 31, 2017
Pros: It was clean, but staff was unprofessional.
Cons: Staff customer service, c'mon now.. you've got one job.
Location: Council Bluffs/Omaha. Nice area, but DON'T stay here..
The staff IS NOT reliable, don't leave your things in your room. Had some things stolen from me, after we had packed light. So there was no reason for things to be missing.. called them, told them I would send a UPS label bc my things were important to me. The lady sounds like she hates her job and had a bad attitude about helping me. Very disappointed. Was supposed to be a quick trip, since we live an hour away. Asked for quick help.. bad attitude and unreliable.
Comment from Hotel Management
Nov 28, 2017 by Becky, Hotel Management
We apologize for the inconvenience and poor customer service. With comments such as yours, we will only improve. Thank you for staying with us.
1 out of 5
by A verified traveler

No one around

Posted Oct 23, 2017
Lobby is not staffed all day. Tried to check in after 11pm and no one was around. No one answered the after hours phone. Finally after several calls and waiting 45 minutes a manager came in. Room was bare, no wall hangings no Kleenex. Floors were dirty in corners and the bed was hard.
Comment from Hotel Management
Oct 25, 2017 by Becky P., Hotel Management
We apologize that we did not assist you in a timely manner during the check in process. We appreciate your comments and hope when traveling to Council Bluffs you will try us again.
1 out of 5
by Eduardo

Posted Sep 8, 2017 on Hotels
Comment from Hotel Management
Sep 26, 2017
Thank You for your response and for staying with us.
3 out of 5
by A verified traveler

Traveling

Posted Sep 5, 2017 on Hotels
The check in instructions weren't clear. We called a number from the lobby and she seemed annoyed and didn't greet us when arriving. No communication. The beds were very uncomfortable. Hard. They had no little shampoos or soaps in the room. Probably won't be going back. Not worth 70$
Comment from Hotel Management
Sep 26, 2017
We appreciate you letting us know the instructions for check in need to be clearer. The Front Desk does provide shampoo and other personal toiletries. We apologize this was not offered to you. Thank you for staying with us, we hope you will stay with us again in the near future.
1 out of 5
by Moises

One-time mistake!

Posted Sep 5, 2017 on Hotels
Smoking stench around the hallways and general areas; gum and sticky stains in the room, was not even wiped. I booked for a family of 4 and just 2 towels in the room; requested more and their response was that no-one was available. Next to a railroad with train maneuvers all night. No amenities in room but soap.
Comment from Hotel Management
Sep 26, 2017
We apologize we did not meet your expectations. We appreciate your comments and these issues have been corrected. When traveling to Council Bluffs, we hope you will try us again
4 out of 5
by Muruganandam

good for kitchen users..

Posted Sep 5, 2017 on Hotels
it was good...worth for money...
Comment from Hotel Management
Sep 26, 2017
We are pleased to know you enjoyed your stay and found our accommodations comfortable and a good value. When traveling to Council Bluffs, we hope to see you again!
1 out of 5
by A verified traveler

Bad hotel with rude staff.

Posted Sep 5, 2017
The front tesk was closed when we arrived. Called someone for help on their phone and the woman working was apparently asleep when I called and hung up on me the took over 5 minutes to open the desk up. Then, our encounter was very unpleasant and she was obviously not interested in customer service or comminicating with guests. I hated the experience.
Comment from Hotel Management
Sep 26, 2017 by Becky P., Hotel Management
We take great pride in providing great customer service and we apologize this was not what you experienced. With comments such as yours, we will continue to train and improve.
4 out of 5
by Rokki from Council Bluffs, Ia

Posted Sep 4, 2017 on Hotels
pleasant stay
Comment from Hotel Management
Sep 26, 2017
We are pleased to know you enjoyed your stay in Council Bluffs. Thank you for staying with us, we hope to have you as a guest again when traveling to Council Bluffs!