Ratings based on 635 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice spot in Kansas City

Posted Aug 17, 2017
Pros: Convenient location
Cons: Still updating some areas and no pool
Location: Walking distance to shopping and city parks
The location was really nice and our room was updated and very comfortable. The room price was very reasonable and free drink at the bar!
Comment from Hotel Management
Aug 19, 2017 by Krystal L, Hotel Management
Thank you so much for sharing your experience with us! We are glad that you enjoyed our stay. Unfortunately, our property is not equipped with a good spot for a pool. The city does offer a variety of public pools and splash parks for your enjoyment. My staff would be happy to help you find them when you return to the area!
3 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville

Great location. Cute themed rooms. Funky smell.

Posted Jul 27, 2017
Loved the vibe of the place with its great location and fun themed rooms. But the hotel smells funky. Must be the carpets. And there is a left behind odor of chemicals in the room that reminded me of a bad VRBO experience where we stayed in a converted garage and were overpowered by chemical smells to hide the smell of the place. Also they need new beds. Ours was lumpy and both my husband and I left with awful pain in our necks. For $200/ night we expected comfort and a nice smelling hotel.
Comment from Hotel Management
Aug 6, 2017 by molly, Hotel Management
Sorry about any odor you experienced, and the pain in your neck. Yeesh, that's the last thing we want to hear. We will investigate and see if we can't fix this problem.
5 out of 5
Recommended
for Couples
by A verified traveler

Walking distance to Westport restaurants and bars.

Posted Jul 21, 2017
Pros: Location location location!
Cons: A tiny bottle of lotion with all the other great toiletries :) I had to run next door to World Market for lotion, but no biggie!
Location: Westport is so much fun, we really enjoy HopCat, McCoy's, Jerasulem Cafe, and Broadway Cafe, but all the bars and restaurants are great.
We booked to celebrate my husband's birthday. Upon learning this, the front desk upgraded our reservation and gave us a couple extra cocktail hour tickets. The room was cute and fun, bed was comfortable, and shower was great. We received great service from check in to check out, and we are looking forward to our next staycation.
Comment from Hotel Management
Jul 25, 2017 by Molly, Hotel Management
We are so happy to have made your stay memorable! World Market is a great shop to pick up extras like that. We welcome you back anytime!
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Loved the Neighborhood

Posted Jul 18, 2017
Had a very good stay at The 816. Check was at 4:00 but had to check in prior to that due to the event we were going to, hotel staff worked extra hard to get our room ready and faster than was expected. Hotel staff was very friendly and helpful, Bar was nice and breakfast was awesome. Only dislike is I did not get a receipt at check out.
Comment from Hotel Management
Jul 21, 2017 by Molly, Hotel Management
Glad you liked your stay! When you book online through a third party, you have to get your receipt from them, sorry about that. Hope to see you again! Safe Travels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Great staff, good location for us, especially with the use of the hotel shuttle. Hotel is being refurbished at the moment but should be awesome when finished ..... & hopefully they will have fixed the bathroom doors ! :-)
Comment from Hotel Management
Jul 20, 2017 by Molly, Hotel Management
Yeah...sorry about those dang doors, we are working on it and getting them all fixed up. Thanks, Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Interesting (in a good way) hotel, great location

Posted Jul 13, 2017
Pros: Location was great - close to a variety of restaurants. Free parking.
Location: There are a lot of unique restaurants within walking distance next door to the Flea Market, rated by Food Network as best burger -- very good!
Unique hotel with great staff. Rooms and hallways decorated with OLD pictures of the city - very interesting, not just standard walls and mass produced paintings. Breakfast was ok -- they did have both made to order omelets, waffles, and a variety of cold food. Since I don't like eggs or waffles - the chef cooked up meat and cheese so I can make a sandwich. Close parking and excellent restaurant options.
Comment from Hotel Management
Jul 15, 2017 by Amy, Hotel Management
Thanks for the comments! We appreciate you taking the time and are glad Brandi took care of you at breakfast. Hope you will stay again with us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, Missouri

Excellent hotel centrally located in midtown

Posted Jun 6, 2017
Pros: Breakfast every day; cocktails in the evening; rooms attractive & comfortable; staff welcoming, helpful & efficient. Centrally located.
Cons: You could serve Meshuggah bagels, at least on weekends. People would swoon.
Location: Places to see, eat, and shop. Centrally located in midtown/Westport.
I got a room for my brother and sister-in-law who were visiting me. They said it was a great place to stay. I visited the room and it seemed very nice.
Comment from Hotel Management
Jun 13, 2017 by Molly, Hotel Management
Thank you Doris! We are glad you recommended and we are glad they stayed! Sorry about the bagel situation. Safe Travels!
5 out of 5
by A verified traveler

Awesome place to stay!!!!

Posted May 21, 2017 on Hotels
The hotel was clean and smelled very good. The bed was a little hard but that is just me.
Comment from Hotel Management
May 30, 2017
Thanks for the compliments, glad you enjoyed your stay!
4 out of 5
by Amanda

Worth a stay

Posted May 21, 2017 on Hotels
They are in the middle of remodeling so with that in mind it was pretty good. Except you heard every foot step from above. No ice/pop/snack machines on all floors other than that i would definitely stay again
Comment from Hotel Management
May 30, 2017
Sorry about the footsteps. There is an ice machine on every floor except the first, as well as soda, except 1st and 5th. 5th floor has snacks.
3 out of 5
by kraig

Posted May 19, 2017 on Hotels
Need to finish the renovation
Comment from Hotel Management
Jun 13, 2017
You are absolutely right! We are working on our finishing touches for many of the rooms! Thank you for staying!