Ratings based on 236 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Fraser Valley

Posted May 19, 2018
In the picture they show you a nice hotel with a clean swimming pool right beside the hotel. When you get there they tell you that you are in building B. Building B is down the hall down the stairs, ACROSS THE PARKING LOT and up the walkway from the swimming pool. When you finally do arrive at the pool it is filthy with some kind of food or Vomit floating on the top and there is no place where the little bubbles are coming into the pool with the clean water. You can not see the bottom of the pool at all and no one is in it. The dirty pool towels are overflowing the hamper, stacking up the wall behind then falling all over the floor. The Hot Tub needs to be re-named to The Warm Tub and on the second night there are 3 women in the warm tub and their dog is running around the edge of the warm tub visiting back and forth with them and wanting in! The most unfortunate part was it was a special occasion for Mothers Day Weekend. My mother is 88 years old and her doctor has told us that this is her last mothers day. We rented a suite and a room for the weekend for myself, my mother and sister. To top it all off on the second night my air conditioner broke and my room got so hot it woke me up. I got up and opened the window but the hotel is right on the highway and the noise, exhaust and diesel fumes from the big trucks going by not 50 feet away was unbearable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2018
Nice rooms. Comfortable beds. TV had some issues. Upgraded to penthouse suite at no charge.
Comment from Hotel Management
May 7, 2018 by david, Hotel Management
Dear Traveler I am happy to hear that you enjoyed your stay with us. The Penthouse Suite is definitely a great upgrade, I am happy we were able to do that for you! You will be happy to hear that we are in the process of upgrading all of our suite TVs! We hope to be able to welcome you back soon! Kind regards David
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 27, 2018
Great family vacation. Great location, restaurant. Hot tub was closed for our visit. But overall great. Eat at Locals - special spot!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted Mar 26, 2018
We enjoyed our stay. Kids loved the pool. Hotel was comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from Courtney, BC

Nice hotel with mountain views

Posted Mar 12, 2018
Very comfortable and everything we needed in the kitchenette for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Great hotel

Posted Mar 7, 2018
Great hotel, nice and helpful staff. The outdoor pool and hot tub are great (too bad there is no sauna). Rooms are great, super comfortable beds... only small issue we had was that our room was directly next to a stairway to access the upper floors, so every time a guest or staff would use it, we would hear the double doors banging. But other than that, very nice hotel.
Comment from Hotel Management
Mar 12, 2018 by David, Hotel Management
Dear panpan Thank you so much for your comments, we appreciate it! I am happy to hear that you enjoyed your stay with us. I am sorry to hear about the noise from the stairwell. We look forward to welcoming you back again soon. Kind regards David
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet!

Posted Mar 5, 2018
The location of the facility and the pool/hot tub were great. It was very quiet and beautiful walking path just behind the hotel. The kitchenette had everything we needed and was well kept(dishes and all untensils were clean). Will definitely stay there again. Oh, and the hide a bed was unexpectedly comfortable...slept on it for 3 days!
Comment from Hotel Management
Mar 12, 2018 by David, Hotel Management
Dear guest I am very happy that you enjoyed your stay with us! The walking trails are second to none and a great way to exercise and relax with great scenery! So glad you had great sleeps! Our sofabeds are definitely a nice comfortable surprise! We look forward to welcoming you back again soon! Thank you for your comments David
4 out of 5
Recommended
for Everyone
by A verified traveler

Usually great but just OK this time

Posted Mar 2, 2018
Cons: Heating on the ground floor units in the winter.
We've stayed at the Old House several time before and been very happy with our experience. This time we stayed in Unit One on the ground floor. The unit was cold (yes it is winter here) and while the front desk staff had maintenance come by the living room and bathroom never warmed up to a comfortable temperature even though the one baseboard heater and faux fireplace were on full time. The heater in the bedroom was certainly effective. This won't deter us from staying again, but we will know to ask for a room other than the ground floor in the winter.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2018
Clean room. Close to restaurants, grocery stores and other shops. Nice pool and hot tub. hotel staff very pleasant and accommodating.
Comment from Hotel Management
Feb 27, 2018 by David, Hotel Management
Dear Traveler Thank you so much for taking the time to leave us your comments! I am happy to read you enjoyed your stay. We look forward to welcoming you again soon! Kind regards, David
5 out of 5
by A verified traveler

Posted Feb 18, 2018 on Hotels
Comment from Hotel Management
Feb 27, 2018 by David, Hotel Management
Dear Traveler Thank you so much for your 5 star rating! Kind regards David