Ratings based on 172 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from White Rock/South Surrey

Great Comfort in Courtenay

Posted May 7, 2017
Pros: The location. The quiet comfort. Easy access to everything.
Cons: I would suggest a non-slip bath mat for the tub.
Location: Easy access to town, the mountain, the river walk.
We love the accommodations at The Old House & Spa. It's quiet and comfortable, well maintained, in a peaceful setting by the river and has easy access to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Would have been nice to have had a chest of drawers. The room was spacious and could have handled another furniture piece.
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely first class

Posted Mar 23, 2017
Staff very friendly. Rooms very comfortable. Will return again.
Comment from Hotel Management
Mar 27, 2017 by David, Hotel Management
Dear Traveler Thankyou for taking the time to share your comments with us, we very much appreciate it! I am very happy to hear that our hotel and staff helped make your stay with us enjoyable! We look forward to welcoming you back soon. Kind regards David
5 out of 5
by Sherrie from Mayne

great place!

Posted Feb 21, 2017 on Hotels
friendly staff to greet you at check in. lively, clean rooms. pool was warm. spa had great service. we were made to feel welcome the entire time. will go back again.
Comment from Hotel Management
Mar 6, 2017 by David, Hotel Management
Dear Sherrie Thank you so much for your rating and kind comments! We are so glad that our customer service standards made you feel welcome! Please come and see us again soon! Kind regards David
5 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo, BC

Nice hotel within walking distance of restaurants

Posted Jan 31, 2017
Pros: Great location, comfortable beds, spacious rooms
Cons: Can't think of any mprovements needed
Location: Within walking distance of a grocery store, pub and several restaurants.
Had a lovely stay. The bed was so comfortable, and the room was spacious. We had a one bedroom suite so making coffee in our room the next morning was a great feature for us. We have stayed here several times, and we have always been very pleased with our accommodations, the staff and we have also used the spaonone occasion, which was very nice.
Comment from Hotel Management
Mar 6, 2017 by David, Hotel Management
Dear Debbie We are so happy to hear that you have had a lovely stay with us again! I have to agree with you! I love the convenience of my own coffee in the rooms! Please visit us again soon! Kind regards David
5 out of 5
by Thomas O.

Perfect place to spend a special occasion.

Posted Jan 29, 2017 on Hotels
We were so impressed with your friendly staff ( both at the desk and housekeeping staff) and our room was very comfy, clean, just perfect. We felt pampered. The desk clerk even recognized our special anniversary (50th), the reason for our stay by gifting us with a surprise bottle of wine, chocolates and lovely note. So thoughtful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC Canada

Great for a ski trip!

Posted Jan 24, 2017
Location: Skiing, restaurants, coffee shops, grocery stores, sports stores
Great location and staff. We love the pool, hot tubs and also the goodies in the lobby area. Our room was spacious and had all the facilities we required for three days. We cooked our own meals and used the in room laundry facilities. Staff is wonderful! The room could use a bit of a touch up. The paint was in dire need of a new coat. Some of the furniture was new and had dust throughout, which transferred to our clothes, but was not a big deal. Overall, a great place for three days while we spent the time up at Mount Washington.
Comment from Hotel Management
Jan 25, 2017 by David, Hotel Management
Dear Sarah I am very happy to hear that you enjoyed your stay and that our staff helped make it a memorable one. I have shared your comments on the room touch ups and dust with our housekeeping and maintenance manager. We do have a rotating maintenance schedule for all of our rooms and this will be included! Thank-you for your recommendation and we hope to welcome you back again soon. Kind regards David
5 out of 5
by A verified traveler

This hotel is elegant and very comfortable

Posted Jan 4, 2017
Pros: Location, service
Location: Near to Mt Washington. Go to Ski and Hiking
The hotel room size is larger than our imagined and the bathroom is a super. We love the hot water jacuzzi pool in the open area.
Comment from Hotel Management
Jan 25, 2017 by David, Hotel Management
Dear guest Thank-you for your rating and the great comments! The outdoor pool and hot tub are definitely one of the favourite amenities at our hotel! We hope to welcome you back again soon! Kind regards, David
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable & Cozy!

Posted Dec 31, 2016
I have never slept so well in my life. The beds are so comfortable and I love that there is a bathtub. The staff is so friendly and helpful. There are quite a few random extra fees like a destination marketing fee, resort fee, plus the taxes so it came out to a bit more than expected from Expedia's quote but was so worth it.
Comment from Hotel Management
Jan 2, 2017 by David, Hotel Management
Happy New Year! I am so happy to read you enjoyed your stay with us! There is truly nothing better than a good night sleep! We do have taxes and resort fees, these are posted in our Expedia listing, we will check and make sure they are highlighted for our guests! We hope to welcome you back again soon! Kind regards David
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
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Comment from Hotel Management
Dec 27, 2016 by David, Hotel Management
Thank-you for your 4 out of 5 rating, we very much appreciate it. We look forward to welcoming you back again soon. Kind regards David General Manager