Ratings based on 148 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Suitable for an overnight or two for business

Posted Jun 30, 2017
This hotel is honestly not much to look at from the outside and in fact is in the middle of nowhere interesting yet I've scored it well as the staff could not have done more and been happier and more friendlier if they had tried. It felt natural and thus made the trip so much more pleasant than just being shacked up in a reasonably standard hotel on a training course trip for two nights. The facilities were all in good order and clean and without damage which can often be found in these level of hotels once you pass reception. They were basic but certainly serviceable and clean and functioning. The room (had a double bed) had a pleasant modern (ish) but clean bathroom, and plenty of space for one and certainly two people. Tea and coffee and free wifi (watched movies on the device easily) and a comfortable bed, decent black out curtains and windows that were clean and opened. Room service is a £5 or as the fella who answered the phone kindly suggested - I could save myself a fiver and pop down the two flight s of stairs/lift and pick it up! Food was very good for a budget hotel and reasonably priced £10-15 depending on the meal. Breakfast had a wide variety of pastries, full English and cereals, yoghurt and fruit and seeds and juices. Very good for the inclusive price I thought. At the front was parking but at the back the hotel overlooked a large green park area (houses in the distance - so you were not overlooking one another) and had a large table & garden space.
Comment from Hotel Management
Jul 4, 2017 by kim, Hotel Management
Dear Reviewer Thank you for your feedback. We hope to welcome you back to Novotel Coventry in the near future. Kind Regards
5 out of 5
by Keivana

Lovely hotel

Posted Apr 19, 2017 on Hotels
Very good, clean quiet
Comment from Hotel Management
Apr 24, 2017 by Jackie, Hotel Management
Dear Reviewer Thank you for your feedback. Regards Novotel
4 out of 5
by Paul

Posted Apr 12, 2017 on Hotels
Easy walk to the ricoh arena
Comment from Hotel Management
Apr 24, 2017 by Jackie, Hotel Management
Dear Reviewer, Thank you for your feedback. Regards Novotel
4 out of 5
by sinclair

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by Jackie, Hotel Management
Dear Reviewer Thank you for your comments. Regards Novotel
4 out of 5
by A verified traveler

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 25, 2017 by Jackie, Hotel Management
Dear Guest Thank you for your review. Kind Regards Novotel
4 out of 5
by A verified traveler

Convenient and clean hotel

Posted Mar 12, 2017 on Hotels
It was comfortable and staff were polite and did everything they could to fulfill requests. Arrived late and they were about to close the kitchen, but prepared a full meal. I was very grateful as there was no place else to go.
Comment from Hotel Management
Mar 25, 2017 by Jackie, Hotel Management
Dear Guest Thank you for your review. Kind Regards Novotel
2 out of 5
by A verified traveler from shropshire

Average hotel but needs attention

Posted Mar 6, 2017
Check in was very good, however no mention that on departure you would have to pay for car parking.!!The room was tired, stains up the walls and on ceiling. Room service trays left in corridor from when we arrived to when we departed. Staff very friendly.
Comment from Hotel Management
Mar 7, 2017 by hotel, Hotel Management
Dear Reviewer, Thank you for leaving us your comments. Kind Regards Novotel
4 out of 5
by Sonja

Convenient and clean

Posted Mar 5, 2017 on Hotels
Our stay was pleasant the room was a little dated with artex walls but it was comfortable and convenient for the Ricoh Arena
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for leaving us your comments. Kind Regards Novotel
4 out of 5
by Gaynor

convienient and clean hotel

Posted Mar 5, 2017 on Hotels
Comfortable and clean. Would have appreciated a couple of bottles of complimentary water in the room.Within easy walking distance of the arena. Always prefer when the cost of the hotel room includes breakfast. woudl be good if the hotel catered for triple/quad rooms for adults especially as each room had a sofa bed, this would help to cut down on costs when having an evening out with friends.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for leaving us your comments. Kind Regards Novotel
3 out of 5
by Lynn

Posted Mar 5, 2017 on Hotels
Everything fine apart from having to pay£5 for parking, should be given a ticket and if staying in hotel overnight should be given your parking free, absolutely disgusting, should be told this prior to booking
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for leaving us your comments. you are made aware of the parking charges, It is stated on all of our websites and on entering the car park. Kind Regards Novotel