Dirty, worn out, noisy
Posted Sep 12, 2016
We were impressed with the super-friendly staff at check-in. From there it went downhill. The room was worn and way past due for an update. Examples: counter tops worn to bare wood, moldy grout, carpet stains, carpet from the 90's? After returning late from dinner, I noticed snack food behind the nightstand, something sticky on the bathroom floor. Hearing every movement on creaky floors above made it worse. The stock answer from management is always 'let us know and we'll correct' but at 11:30PM with an early planned start that's not realistic and they certainly would not be able to correct systemic problems from a lack of updating an obviously worn and poorly designed hotel. We put up with it and moved to another hotel the next morning.
Regarding Expedia reviews - I wonder when people give glowing reviews for such an obviously sub-standard hotel. Makes me question the authenticity or source of these reviews.
Comment from Hotel Management
Sep 14, 2016 by Nirav , Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.