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Reviews of Courtyard by Marriott Cincinnati Airport South/Florence

3 out of 5
Courtyard by Marriott Cincinnati Airport South/Florence
46 Cavalier Blvd, Florence, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 262 out of 563 reviews" "
Rating 8 - Good. 185 out of 563 reviews" "
Rating 6 - Okay. 71 out of 563 reviews" "
Rating 4 - Poor. 28 out of 563 reviews" "
Rating 2 - Terrible. 17 out of 563 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024

8/10 Good

Rita, Oak Forest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area and easy access to the surrounding area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kylee

Stayed 1 night in Mar 2024

8/10 Good

Sam, High Ppoint

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at night very good
Stayed 1 night in Mar 2024

6/10 Okay

Kianna

Stayed 2 nights in Mar 2024

10/10 Excellent

David, Niagara on the Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff. Clean as always for Courtyard Hotels.
Stayed 1 night in Mar 2024

10/10 Excellent

Melinda

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very nice. I enjoyed my stay and will come back and recommend to my friends and family!
Stayed 2 nights in Mar 2024

8/10 Good

Faith

Stayed 1 night in Mar 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, gave recommendations to place to eat, and let you know about the Bistro onsite. The room was very clean and have many options for charging my cell phone and other electronics. The bathroom was clean and provided the shampoo, conditioner and body wash. I would stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Nikhila, Allentown

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a good one and I would definitely recommend it
Stayed 3 nights in Feb 2024

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness
We stayed at this property a year ago and we were impressed. Rooms seem to be showing some wear and tear. Bathroom soaps were not filled up. No plastic cups no shower caps or lotions. Not very impressive for a Marriott property.
Stayed 1 night in Jan 2024

10/10 Excellent

Natascha, Virginia Beach

Liked: Cleanliness, staff & service
It snowed while I was there and the staff cleaned off my car. Great service!
Stayed 2 nights in Jan 2024

10/10 Excellent

Corey

Stayed 1 night in Dec 2023

10/10 Excellent

Jesse, Powell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and love the indoor dining and beverages!
Stayed 1 night in Nov 2023

8/10 Good

Jose Rafael

Stayed 12 nights in Nov 2023

10/10 Excellent

Jason

Stayed 2 nights in Oct 2023

10/10 Excellent

Bryttanni

Stayed 1 night in Oct 2023

6/10 Okay

phil

Stayed 1 night in Oct 2023

10/10 Excellent

crystal

Stayed 3 nights in Oct 2023

8/10 Good

Jo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amenities weren’t quite as expected. The Bistro was closed due to being short-staffed. There wasn’t the Brita water fountain as advertised, although water was provided in the lobby.
Stayed 4 nights in Oct 2023
Response from Justin, Evening Front Desk Attendant on Oct 14, 2023
Hello! We're so sorry for the lack of restaurant on our part; we try to do our best and we understand the frustration. We also apologize that our directions to the Brita fountain were unclear, and will do our best to be more precise in the future.If there is anything else we can try to help you with, please let us know!

10/10 Excellent

shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was super friendly and helpful. Will definitely stay there again. Bigby coffee also excellent nearby.
Stayed 5 nights in Oct 2023
Response from Justin, Evening Front Desk Attendant on Oct 11, 2023
Glad to know you had a wonderful time, Ma'am!We hope to see you again soon and if you need anything else at all, please let us know!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Janelle

Business traveler
Liked: Cleanliness, staff & service, amenities
Shower door wouldn’t stay closed, a little dusty in the room
Stayed 1 night in Sep 2023

10/10 Excellent

Berry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this particular Courtyard 3 times and the staff has always been extremely friendly. Very few hotels now have private balconies which my husband and I enjoy. Of course the outdoor fire pit is an added bonus as well. Great way to relax with a beverage and converse with fellow travelers.
Stayed 3 nights in Sep 2023
Response from Justin G. - Front Desk on Sep 10, 2023
We're very glad you enjoyed your stay with us. If you need anything else, please, let us know and we'll be happy to help!

8/10 Good

Tammy, Chesterfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great stay. Only thing I would change is which side of the hotel I was in. Heard a lot of road noise.
Stayed 6 nights in Aug 2023

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
property was clean and was well designed for efficiency. Bed was comfortable and the price was reasonable.
Stayed 5 nights in Jul 2023

10/10 Excellent

Katherine

Stayed 3 nights in Jul 2023

2/10 Terrible

Barbara

Disliked: Cleanliness
My daughter called the hotel itself before making the reservation to check on the room type she was going to book for me and was given the wrong information. Upon check-in I tried to pay the additional fee for the room type I wanted and the front desk person refused to do it because my daughter booked the room online. When we entered the room there were ants everywhere! They were crawling all over the desk and dresser or counter or whatever you want to call it. I called the front desk and he said he would change my room. Well, that was nice of him! He moved me from the first floor to the second floor. Did I mention that I am disabled and I have to use a scooter as I can only walk around 10 steps? In the second room all was fine until I woke up around midnight and found ants crawling all over the night stand. The only things I had on there was a bottle of water and my phone. Nothing that would attract ants. I had not put anything on the desk for fear there could be ants there too when I changed rooms, so I didn't get up and look over there. I didn't see any ants on the bed so I didn't call the front desk right then. I did tell them about it in the morning and I checked out a day earlier than I was supposed to. I was told they would see if there was anything they could do to adjust my bill because of the ant problem. I'm sure if it happened to me in 2 rooms on 2 separate floors it happened to other people too!
Stayed 2 nights in Jul 2023

10/10 Excellent

Bryan J

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My rating is based on my other experiences with courtyards in particular, and this one was well above average. The staff was extremely friendly and accommodating, the free 24 hour shuttle is great, and we used most of the common areas for our event as well as the conference room and we’re well taken care of in all areas. The food at the bistro, the breakfast burrito in particular, was fantastic, and the lady who was working the kitchen, made an incredible sandwich and salad for us all. The rooms were comfortable an updated and had all the accommodations. Just wish the place had a pool on site.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sonja, Schaumburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and everyone was nice.
Stayed 1 night in May 2023

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness
Desk people were very nice friendly and helpful
Stayed 6 nights in Jun 2023

8/10 Good

Tamara

Stayed 5 nights in Jun 2023

8/10 Good

Beth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay
The stay overall was great. I am disappointed that the television in the room does not provide the channels like You Tube and other internet channels even though it advertised that they are offered. It was my only complaint.
Stayed 5 nights in May 2023

8/10 Good

Marilyn

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Check in was good. Gentleman at front desk was helpful and respectful. Bed was comfortable and clean. Room was quiet.Dead bolt didn't work. Room was not stocked with tissues or coffee,cups or wash clothes. Maid service needs improvement..had to get items from front desk different times.. Hotel is in need of maintance and deep cleaning. Several doors on the third floor were damaged..elevator and Laundry room were flithy.
Stayed 5 nights in May 2023

8/10 Good

Wade

Traveled with partner
Liked: Cleanliness
The front office staff was very positive and helpful!
Stayed 2 nights in May 2023

10/10 Excellent

Jennifer

Stayed 1 night in May 2023

10/10 Excellent

Bodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy accessible
Stayed 4 nights in Apr 2023

10/10 Excellent

Harmony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The market area was bare of food.
Stayed 1 night in Apr 2023

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, very clean
Stayed 3 nights in Mar 2023

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Timothy

Business traveler
Liked: Cleanliness
Disliked: Amenities
Close to airport
Stayed 2 nights in Feb 2023
Response from Courtyard by Marriott on Mar 6, 2023
Thank you for the review!