Dear Robert A, We appreciate your feedback and are pleased to read you found your stay at Extended Stay America satisfactory. While we regret any inconvenience caused by external noise, we are glad you found the experience overall acceptable. We continuously strive to provide comfortable accommodations and hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear Ann, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear GLEN, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your recent stay. We have taken note of your concerns regarding the hallway odor, noise from above, and the cleanliness of our parking lot. Rest assured, we are addressing these issues promptly to enhance our guests' experience. Your comments are invaluable to us, and we appreciate your understanding. We hope to welcome you back for an improved stay in the future. Sincerely,Hotel Management

Dear Tricia, Thank you for your feedback. We're pleased to hear that you found our staff to be nice. However, we apologize for any inconvenience caused by the lack of amenities during your stay. Your satisfaction is important to us, and we're continually working to improve our offerings. We appreciate your understanding and hope to have the opportunity to provide you with a more fulfilling experience in the future. Sincerely,Hotel Management

Dear Jeongah, Thank you for sharing your positive remarks about Extended Stay America. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and spacious room at a given price was great. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Laurence C, Thank you for your review and for choosing our hotel! We're glad to hear that our convenient location and affordable rates met your needs. We apologize if our breakfast options did not fully meet your expectations, but we appreciate your feedback and will take it into consideration for future improvements. We're pleased to offer pet-friendly accommodations and complimentary amenities like coffee. We hope to welcome you back for another comfortable stay in the future. Safe travels!Sincerely,Hotel Management

Dear Emily, Thank you for taking the time to share your experience. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. Our guests' comfort and safety are our top priorities, and we deeply regret any inconvenience you encountered. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management

Dear Chris, We appreciate your feedback regarding your recent stay. We are glad you found the room satisfactory, but we apologize for the inconvenience with the bathroom exhaust fan. Your comments will be shared with our maintenance team for immediate attention. We're pleased to offer affordable accommodations near downtown Cincinnati and hope to welcome you back for a more enjoyable stay in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Eric, We are delighted to hear that you had a fantastic experience with us. It brings us immense joy to know that you enjoyed everything about your stay. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. It was an absolute pleasure to host you at Extended Stay America, and we eagerly await your next visit.Sincerely,Hotel Management

Dear Daryl, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Cortney, Thank you for reviewing your stay and for the generous words about our convenient location and helpful staff. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Lakeisha, We sincerely apologize for the inconvenience you experienced during your stay with us. We understand the seriousness of the issue, and we want to assure you that we take it very seriously as well. Our team is working diligently to address and resolve pest concerns to ensure our guests a clean and comfortable environment. Your feedback is crucial, and we appreciate you bringing it to our attention. We regret that your experience fell short of expectations, and we hope you might consider giving us another chance to provide you with a more enjoyable stay. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Guest, Thank you for staying with Extended Stay America and sharing your review. We appreciate your kind words about our friendly staff and clean lobby. However, we apologize for any inconvenience you experienced with the room, particularly the smell of smoke in the initial one and the dated condition. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

Dear LaKeisha, We apologize for the inconvenience you experienced with the sink during your stay. Your comfort is important to us, and we regret any discomfort this caused. We will address this issue promptly to ensure it is resolved for future guests. We appreciate your understanding and hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Savannah, We apologize that our front desk team was unavailable to attend to your needs. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Jay, Thank you for reviewing your stay with us. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Stephen, Thank you for staying with Extended Stay America and sharing your experience with fellow travelers. We are glad you enjoyed your stay and are delighted our hotel offers a clean and quiet atmosphere for a convenient stay. Moreover, we are pleased that having several dining options in the area was perfect for you. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Zenobia, Thank you for your kind words about Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Maintaining a clean and comfortable space is our top priority. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Johanna, It was a pleasure to read your fantastic review about your time with us. We strive to give our guests outstanding hospitality, and your compliments for our staff are appreciated. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Belinda, Thank you for staying with us and for taking the time to write such a complimentary review. We're thrilled to know that you had a great time in Cincinnati and a restful night's sleep during your stay with us. Your comfort and peace of mind are our priority, and we're glad that our location near the bridge didn't disrupt your rest. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management

Dear Guest, We sincerely apologize for your inconvenience during your stay. We understand your concerns and are committed to addressing these issues with our team to ensure a smoother experience for our guests. We regret that your experience did not meet your expectations, and we would appreciate the opportunity to provide you with a better experience in the future. Your satisfaction is important to us, and we hope you'll consider staying with us again.SincerelyHotel Management

Dear Kim, Thank you for your great review. We are glad you loved our comfortable beds and clean, well-appointed rooms. We aim to provide you with an excellent stay and know how important it is to get a great night's sleep. Thank you for being our guest. We hope to welcome you back to Extended Stay America on your next visit to the area. Safe travels.Sincerely,Hotel Management

Dear CHUN YI, Thank you for being our guest. We are glad you had a pleasant time here. However, we are sorry for the inconvenience caused in the bathroom. Also, we have noted your observation and shared it with appropriate individuals to update certain areas so that our future guests do not have the same issue. Our housekeeping and maintenance team is working to address the problems mentioned immediately. Please give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Yvonne, Thank you for your feedback about our breakfast offerings; we are sorry our complimentary breakfast did not meet your expectation. We want every guest to have an exceptional stay while they are here with us. So, your comments will be shared appropriately with the team leader; we always want to know what would enhance our guest experience. It was a pleasure hosting you, and we hope you will return to stay with us another time;Sincerely,Hotel Management