Stayed here before, won't again
Posted Jul 18, 2016
I have stayed at this location twice before with zero problems, and used to live in Cincinnati for 3 years. We had driven up from TN for my birthday weekend & arrived around 2:15pm. As we are trying to check in we are told the room we booked isn't ready & we should come back in 20min. We try again at 3:30, have to wait another 10min & then are put into a handicap room (neither one of us are handicap). The shower head wouldn't stay in the up position (broken screw), hallway smelled like dirty diapers & the room wouldn't stay cool overnight. To finish off, we were taken off guard as the cleaning staff tried to clean our room at 9:45am!, when it wasn't ready the day before at 2:15pm!!! They have lost my business for future trips!