Terrace/patio

Reviews of Hampton Inn Covington

2.5 out of 5
Hampton Inn Covington
701 Carlyle St, Covington, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 405 reviews" "
Rating 8 - Good. 117 out of 405 reviews" "
Rating 6 - Okay. 35 out of 405 reviews" "
Rating 4 - Poor. 16 out of 405 reviews" "
Rating 2 - Terrible. 19 out of 405 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Hallway smelled like cigarettes, trucks on the interstate were LOUD in our room.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay on the way to snowshoe
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no problem all looked good
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Staff & service
Friendly staff at the front desk. Decent room
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so freindly and free breakfast was yummy. Very clean rooms. Easy on and off freeway
Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne, Alexandria

Stayed 2 nights in Dec 2023

10/10 Excellent

Melody

Stayed 1 night in Dec 2023

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate that we were able to check in early on Thanksgiving Day as we had just driven for 7 hours.
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Traveled with partner
Liked: Property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

The service was outstanding and efficient.
Stayed 1 night in Oct 2023

10/10 Excellent

greg

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, and clean room
Stayed 1 night in Oct 2023

10/10 Excellent

Virginia

The linens were clean and soft. Tampons available to guests in the public restroom. Decent breakfast. Friendly staff. Comfy bed. Excellent experience!
Stayed 1 night in Oct 2023
Response from Audrey Jarvis on Oct 8, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

2/10 Terrible

Krista

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Audrey Jarvis on Oct 8, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

8/10 Good

joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay; however, there are limited places to eat in the area.
Stayed 1 night in Sep 2023

6/10 Okay

Iyesha

Traveled with partner
The hotel was clean, breakfast was ok. It was basically average. The hotel is in the mountains, but the property is in a cramped location surrounded by other things. They have maintenance issues that need to be addressed. One of the plug outlets in the bathroom needs fixing. The heat didn't work. The bathroom shower dripped. They don't offer housekeeping everyday unless you ask, but they failed to tell us that and we were expecting it. They claim they just do it every three days, something new they just started. It was neat and clean, but had issues.
Stayed 2 nights in Sep 2023

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

MARGARET

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk was awesome. Very helpful!!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Cathy

Stayed 1 night in Sep 2023

8/10 Good

Les

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice room
While the rolling barn doors are cool, it is imperative that they are hung level. Having the door to the bathroom continuously roll open with no way to latch it in place was a bit awkward. Other than that a very good room. Very clean and orderly. The staff was very courteous. The coffee was fantastic.
Stayed 1 night in Sep 2023

6/10 Okay

Traci

Liked: Cleanliness, staff & service, amenities
I travel a lot and usually stay at Hampton Inns. This was a great location right off I-64. Non smoking room smelled like smoke and overall had a bad odor. I was going to stay another night but could not take the musty odor. Staff was great. Pretty area.
Stayed 1 night in Sep 2023
Response from Hayley on Sep 12, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff!!! Breakfast wonderful too!!!
Stayed 3 nights in Sep 2023
Response from Hayley on Sep 12, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

8/10 Good

Melissa

Stayed 1 night in Sep 2023

2/10 Terrible

Sunny

Stayed 1 night in Aug 2023

6/10 Okay

Richard

Average
Very average, not sure would stay again. Pricey for what you get.
Stayed 1 night in Aug 2023
Response from Hayley on Sep 12, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

8/10 Good

Margo, West Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn is nice. However, the town has nothing to it. No restaurants. There isn't even a Dunkin' donuts or coffee place nearby.
Stayed 1 night in Aug 2023
Response from Hayley on Sep 12, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

4/10 Poor

Dottie

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Audrey Jarvis on Aug 23, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, new, well cared for. Only complaint was breakfast was a little “iffy”. Overall I’d stay again
Stayed 1 night in Aug 2023
Response from Audrey Jarvis on Aug 23, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

2/10 Terrible

Salah, Troy

Stayed 1 night in Aug 2023
Response from Hayley on Sep 12, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Audrey Jarvis on Aug 23, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Thoris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive experience
Stayed 2 nights in Aug 2023
Response from Audrey Jarvis on Aug 23, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. It was very quiet there and the front staff was very polite. Enjoyed the breakfast
Stayed 2 nights in Aug 2023
Response from Audrey Jarvis on Aug 23, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

4/10 Poor

George

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No house keeping or clean towels during our weekend stay. Poorly Batched ceiling in bathroom what appeared to look like black mold on the wall in the bathroom.
Stayed 2 nights in Aug 2023
Response from Audrey Jarvis on Aug 23, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Audrey Jarvis on Aug 23, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Called for a “stay over housekeeping service”. Response, “if they have time.” Asked to speak to Manager who proceeded to complain that there were only two housekeepers (surely he doesn’t believe this is the guest’s problem?). We did have service that day and it was good. We didn’t ask again although the two housekeepers themselves were very friendly and accommodated our requests for additional towels and trash bags. Air conditioning unit was quite loud and the humidity in the room made everything feel wet. We paid a premium for this room because of an event in the area - it was WAY overpriced!
Stayed 4 nights in Aug 2023
Response from Hayley on Sep 12, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Audrey Jarvis on Aug 7, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service
This hotel didn't really have any special amenities I've come to expect from Hampton Inn; the room felt bland and sterile and was not as comfortable or large as I would have liked at that price point. Breakfast was fine and the pool looked nice, but no hot tub is a bummer. The area is lovely as long as the wind is blowing the right direction!
Stayed 1 night in Jul 2023
Response from Audrey Jarvis on Aug 2, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon! Guest Service TeamHampton Inn Covington

10/10 Excellent

Rhett

Stayed 1 night in Jul 2023
Response from Hayley on Sep 12, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Audrey Jarvis on Jul 31, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Audrey Jarvis on Jul 31, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a quick overnight
Stayed 1 night in Jul 2023
Response from Audrey Jarvis on Aug 2, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient, as it is right off of Interstate 64. Easy access to food and shopping.
Stayed 1 night in Jul 2023
Response from Audrey Jarvis on Jul 31, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

David, Hickory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would like to see breakfast opened at 6am on Father’s Day weekend. Traveling to Cass RR for an event and had to leave at 630 am to make time. At least got a grab and go bag.
Stayed 1 night in Jun 2023
Response from Audrey Jarvis on Aug 7, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

James W

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, and staff was helpful and friendly! Thanks for the recommendation for where to eat. :) Price is a little high for this area, but definitely a good choice.
Stayed 1 night in Jun 2023
Response from Audrey Jarvis on Jul 31, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

2/10 Terrible

Kristina

Stayed 2 nights in Jun 2023
Response from Audrey Jarvis on Aug 2, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Audrey Jarvis on Aug 7, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Ronald

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Audrey Jarvis on Aug 7, 2023
Thank you so much for taking the time to let us know about your recent stay at the Hampton Inn in Covington! We are grateful to have you as our guests and we appreciate your response and comments. Whether good or bad, your feedback is valued and shared with our team members in an effort to continuously improve. Please do not hesitate to reach out directly if you have any additional comments, concerns or questions. Thank you again, and we hope to have the pleasure of having you as our guest again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
The hotel was really nice. The staff was very helpful and kind. The facility was clean and very family clean environmental. The gym was clean and didnt smell. The pool area was clean and warm. Very nice hotel!
Stayed 2 nights in Jun 2023