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Reviews of Holiday Inn Cincinnati Airport, an IHG Hotel

3 out of 5
Holiday Inn Cincinnati Airport, an IHG Hotel
1717 Airport Exchange Blvd, Hebron, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 516 out of 1005 reviews" "
Rating 8 - Good. 241 out of 1005 reviews" "
Rating 6 - Okay. 127 out of 1005 reviews" "
Rating 4 - Poor. 72 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Melinda

Liked: Staff & service
Disliked: Property conditions & facilities
It was a place to stay. The room didn’t look much like the pictures. Everything was a lot more worn down and not as clean as portrayed online. It was easy to get to the hotel from the airport on their free shuttle service, but I wouldn’t have wanted to stay more than one night. Experience is reflected in the price.
Stayed 1 night in Apr 2024

4/10 Poor

Whitney

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool area Covered in black mold. No microwave in room. Beds hard as a rock. Stay somewhere else and get a free continental breakfast instead of paying for this one.
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area was nice for meeting with friends. What I did not like was $19 for a mediocre breakfast duffet is ridiculous.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joann

Traveled with family and small children
Liked: Cleanliness, staff & service
It’s rather old and could use some updating but it was quiet and bed comfortable.
Stayed 2 nights in Apr 2024

2/10 Terrible

Clifford, Beverly Hills

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No help with missed flights by airlines. Would expect a credit good for one year.
Stayed 1 night in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kristen

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Parts under construction, no hot tub as listed, not a lot of food options but kids enjoyed the pool and easy to get to the airport. Staff was nice and let us take some breakfast items for the kids since we had to leave so early.
Stayed 1 night in Apr 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

James, Canton

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room had an apple core and a pill on the floor. Then, our second room had a bottle cap on the floor. The pool had a layer of black mold around it just above the water line. The steam room and hot tub were both boarded up. Kinda of a shame because it looked like the hotel was really nice years ago.
Stayed 1 night in Apr 2024

4/10 Poor

Bethany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very uncomfortable. Roach was found on bathroom towel. Toilet was hard to flush. Toilet seat looked like they borrowed it from someone. lol… Took 10 minutes for water in bathroom sink to get warm. Shower head was janky. T.V. was hard to navigate. No complimentary breakfast. Employee at check in was rude and not helpful. I will not stay here again, ever ever. Very disappointing! And I usually stay at Holiday Inn.
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The facility is dated (90s decor maybe), but it looked like they had started some renovations. Otherwise it seemed clean. There is a restaurant but it was closed the whole time despite being told at check in it would be open for dinner. I had to check our very early in the morning around 6:30 am and the restaurant was not open at that time either. The only dining otherwise nearby is at a gas station. So it is not ideal if you don't have transportation to venture out from the hotel and you want something to eat. The mattress on the bed was really bad and made sleeping difficult. I woke up several times through the night from back pain.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Very dated and technical problems with check-in.
Stayed 1 night in Apr 2024

6/10 Okay

Judy

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Poor lighting in room. Too short shower curtain. Very slippery floor in handicapped shower. Easy chair and nightstands showed extreme age. They would not have been bought in a rummage sale.
Stayed 1 night in Mar 2024

10/10 Excellent

Bernie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Didn’t eat breakfast due to cost.
Stayed 1 night in Mar 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janicelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and the room is clean.
Stayed 4 nights in Mar 2024

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel transportation
Stayed 1 night in Mar 2024

10/10 Excellent

CP

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unexpected needs were met by the CVS vending machine. The food for breakfast in the restaurant was excellent. They provided a shower chair for us. Only wish we had brought our bathing suits. Thank you.
Stayed 1 night in Mar 2024

8/10 Good

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Kandyce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gathering area in the lobby, quick check-in. Great banquet rooms with excellent food! Nice very and clean rooms.
Stayed 1 night in Mar 2024

8/10 Good

Debra, Dayton

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Main bathroom by our banquet room blocked off because of floor remodel. Baseboards we lying in main hall with nails sticking up.
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there many times when traveling out of Cincinnati. The shuttle to the airport and the parking at the hotel works out great for me. Highly recommend.
Stayed 1 night in Mar 2024

6/10 Okay

JaQuan

Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Stanville

Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Staff were helpful, property would benefit from a bit of refurbishment.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, access to the airport, comfortable and clean room
Stayed 1 night in Feb 2024

10/10 Excellent

Shellie

10/10 Excellent

Edward, Guelph

Stayed 1 night in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick, West Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Competent and courteous staff, comfortable bed in a clean room and spacious room. I did feel sorry for the bartender, Garry, who had to deal with the lack of a working computer system. He worked his tail off to serve everyone. A tip of the cap to him for keeping everything together!
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Kirsten

Liked: Staff & service
Stayed 4 nights in Dec 2023

6/10 Okay

Jay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nobody offered to help with luggage. The bathtub was dirty.
Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, has everything you need, and the staff was very helpful!
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

H.

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for getting to the airport for an early flight.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth, Ada

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and they allowed me to check in early. Easy access to the airport. No shopping within walking distance.
Stayed 1 night in Dec 2023

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

William

Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Landon

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Jason

Liked: Cleanliness
Stayed 5 nights in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a quick overnight. Breakfast was awesome. Only issue was our frig didn't work.
Stayed 1 night in Nov 2023
Response from randy on Dec 2, 2023
Thankyou for staying with us please let us know if we earn that star too!

10/10 Excellent

Abhinav

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s fairly clean and well maintained. Would definitely recommend it.
Stayed 1 night in Nov 2023