Ratings based on 162 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from louisville, ky
Not what the reviews show.Posted Sep 28, 2015
Pros: the room was spacious
Cons: The staff could use a lesson in customer service.
Location: it was fine. However there were not any publications as to what there was to do in the area. Nothing!!!
We found the hotel based off of the directions from the website. Point on! However, when we checked in, we apparently disturbed the young lady working the desk. She was less than enthusiastic and offered little on the hotel except when breakfast was served. Our room was spacious and clean. The bed was not comfortable in the least. The flapper in the toilet tank was broken and we had to manually fill the tank. The cleaning staff and other desk staff were very pleasant. On our last day, our refrigerator went out. We were given an apology. No problem. When we went for ice, the machine was not working. We informed the desk staff who stated they were aware of the problem and that it went out over the weekend. We checked in on Sunday and there was never a sign stating the machine was not working. We were told the even number floors ice machines were out. When we checked out, the manager was told about our issues and he seemed less interested in our plight because we booked through Expedia. His suggestion was to complain to Expedia as there was nothing he could do. I understand. However his mannerism hinted to an I don't care attitude. LaQuinta hotel........No more, ever again.
for Everyoneby A verified traveler from Pgh
Wet carpetPosted Sep 16, 2015
We got there checked in and the carpets were all wet! Which made the room full of moisture and stink like wet dog! We asked to move rooms which they did and the carpet guy wanted to clean our room, I said no I'm not staying in a wet room! Someone else with that crew knocked on the door saying that had to clean the carpet I called the front desk and it was taken care of! The free breakfast was awesome! I'd recommend using a different way to clean the carpets like Chemdry or something !
for Everyoneby A verified traveler from c
Typical 3 star very genericPosted Aug 25, 2015
All fine typical 3 star business hotel. I survived a night when I could not get room at the cincinannitian
for Familiesby A verified traveler
Clean & comfyPosted Aug 8, 2015 on Hotels
Lovely hotel! The beds are so comfortable.
for Familiesby Erin from KY
Would stay againPosted Aug 4, 2015 on Hotels
Stayed for family vacation, four of us. Kids liked the pool, it was clean. Room was immaculate. Bed was a little too firm for our taste, but clean and slept good regardless. Staff was friendly.
for Familiesby Heather
Posted Aug 2, 2015 on Hotels
for Familiesby patricia from CT
KY tripPosted Jul 31, 2015 on Hotels
We were in town visiting family and not too familiar with the area. Hotel staff was very helpful with suggestions for the area. It was nice to have an indoor pool and breakfast right there. Made it easy traveling with kids. Very good value.
for Getaway With Friendsby Raymond from Detroit Michigan
poorPosted Jul 31, 2015 on Hotels
Carpet, bathroom and a few hard to reach areas did not seem very clean. I had to be moved to a different room because there was a bug smashed in one of the picture frames on the wall. The second room had the same exact problem. Amazing...
for Couplesby A verified traveler
Good Weekend StayPosted Jul 28, 2015 on Hotels
In town for a music festival and this hotel was close and convenient to the highway. I would stay again. The main areas of the hotel are very nice and clean. The rooms are very clean and I felt comfortable. They could use a little TLC on the little things like trim, painting, closet door etc. None of these things affected my stay at all just noticeable. It is not in a neighborhood so you will have to drive to eat, etc. There is a mall and several strip malls close by for shopping. A better business travel hotel for sure it served our purpose.
for Familiesby BRENDA
FIVE STAR MOTEL!!Posted Jul 14, 2015 on Hotels
Everyone at the motel was friendly, helpful and courteous. The continental breakfast was great! We will recommend this motel to our friends. Thank you. Brenda L Moore