In-room safe, iron/ironing board, free WiFi, bed sheets
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Reviews of Quality Inn & Suites Covington

2.5 out of 5
Quality Inn & Suites Covington
873 Highway 51 N, Covington, TN

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 8 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 3 out of 29 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Edwin, Jacksonville Fl

Liked: Staff & service
Disliked: Property conditions & facilities
OK to visit family
Basic accommodations Quiet an clean.Good stay for the charge. Friendly staff. OK breakfast.

10/10 Excellent

Gloria, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel-great night's stay
Right off the highway 51 so very convenient with no traffic noise. Room was clean and the front desk people were very polite and helpful and efficient. Had a great night's rest. Will stay again when traveling on that route in Tennessee.
Response from marenda on Dec 5, 2015
Thank you taking time to help us maintain our property by answering the surveys, we take pride in making all our customer have an enjoyable stay, Once again thank you

6/10 Okay

Brittany, Fort Campbell, KY

Liked: Cleanliness, staff & service, room comfort
Nice Enough
We rented a room here for 1 night while we were in town for a funeral. The room itself was nice enough, if a little bit on the small side, and two of the three lamps in our room didn't work, but otherwise the room was fine. The beds were comfortable and the room was clean and much nicer than in our last visit to this hotel a few years back. Overall it was fine for what we paid, but I was disappointed in the lack of lighting and space.
Response from marenda on Oct 5, 2015
Thank for your response, every survey help better maintain our property and service, thanks for you input we will gladly have changes made as you suggested always want the customer to feel comfortable at our hotel

8/10 Good

janice, covington tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice and the people was nice and helpful
Response from marenda on Dec 5, 2015
Thanks for your kind comment, we take pride in showing our southern hospitality, hope to see you soon again

10/10 Excellent

Marcia, Nashville, Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREATTTTTTTTTTTTTTTTT!!!!!!!
I had really never stayed at Quality Inn until I found it last year when I went to visit my son. The hotel is convenient to everything you need to get to. The clerk and other employees were friendly. This is the only hotel I want to stay at when I come to Covington.
Response from marenda on Dec 5, 2015
Thanks for your kind words about our hotel, we take honor in providing a safe and comfortable place each of guest, we hope to see you soon gain!

10/10 Excellent

Charles, st. louis mo.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a swell time
comfortable
Response from marenda on Dec 5, 2015
Thank you for taking the survey, these help with the maintaining of our property

4/10 Poor

Steve, Arab, Al

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing based upon other reviews
From previous reviews I would have expected better accommodations. I was very disappointed. The staff was friendly but the room itself smelled. Next time I'll spend a little more and stay at the Holiday Inn Express nearby.
Response from marenda on Oct 4, 2015
sorry you wasn't please with your stay, we would take your comment to heart as which we wouldn't want nothing like to ever happen to any of guest, we would have been gladly to correct any problem have they were address to staff, once again sorry you was please and hope you consider staying with us.

6/10 Okay

Ozell, Union City, Tn.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return
The rooms were very clean. Bed were comfortable. I would go back. Staff was very nice
Response from marenda on Oct 4, 2015
Thank you for staying at the quality, we try hard to make sure every customer enjoy their stay with us, we hope to see you soon again

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from marenda on Dec 5, 2015
thank for rating us in your survey, we like to continue giving the customer an enjoyable stay

8/10 Good

jsugrad1999, Covington, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only for One Night!
It was good stay, but breakfast was horrible.
Response from marenda on Dec 5, 2015
Sorry you didn't get to enjoy the breakfast our hotel, we would like to know how we can change thing to make it better

4/10 Poor

Disappointed, covington

Disliked: Cleanliness, property conditions & facilities
Run down Hotel
The comforters were old and shabby. I was afraid to touch them. The furniture was worn and very out of date. This hotel needs a complete renovation and update!!!
Response from aware on Oct 4, 2015
sorry you wasn't happy with your stay, we understand we cant make you change mind about our hotel, but we can dually note changes have been made to our bedding program in which you noted

4/10 Poor

Josh, St. Louis

Disliked: Cleanliness, property conditions & facilities
Average
Average hotel in an average town.
Response from marenda on Dec 5, 2015
thanks for taking the survey, every suggestion helps us with maintenance our property

2/10 Terrible

Ky Lake Steve

Disliked: Cleanliness, staff & service, room comfort
Unsatisfactory
Requested non-smoking room which I did not get and staff said I must have requested a smoking room and, besides, no non-smoking rooms were available. The general condition of the hotel is poor..in serious need of cleaning and repair. We will never stay there again.

2/10 Terrible

robert, texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible place
Response from marenda on Dec 5, 2015
sorry you wasn't pleased hope thing could have been better with your stay, we would like to know how can we get better

10/10 Excellent

Jonathan, Cleveland, MS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the price
I was in town for a softball tournament and stayed here. The front desk person was nice, the free breakfast was great, nice pool, clean rooms, and within half of a mile from where I needed to be. In that town, I think that this was as good as you could get.
Response from marenda on Dec 5, 2015
thank you, every survey answer help the property with maintaining

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
The paint and finishings were less than desirable. They had an anniversary party in the banquet room, but apparently the sound proofing was inadequate because we could here the loud music until 11pm and we had a 3 year old trying to go to sleep. The continental breakfast was only okay. I would not stay here again with my family or by myself.
Response from anonymous on Oct 4, 2015
sorry didn't have a good stay with us, if there was a problem with loud noise we would have gladly move you or correct the situation would like every guest have a comfortable stay with us

10/10 Excellent

Terry, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all around hotel
Response from marenda on Dec 5, 2015
thanks for the rate of our hotel

10/10 Excellent

Taye, stl, mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, great price
The hotel staff was very friendly, & helpful. The room was very clean, & comfy beds. Close to lots of stores & restaurants. Overall, perfect price compared to the other hotels.
Response from marenda on Dec 5, 2015
Thanks for you comments about our hotel, we're glad you enjoyed your stay with us, we hope to see you soon again

10/10 Excellent

Teresa, Jackson, MS, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & great location
This hotel was one of the best that I've stayed in recently. The staff was very friendly, the room was fresh, nice, and comfortable. The location was excellent, plently of restaurants nearby. I would stay here again, for the next family reunioin.
Response from marenda on Oct 4, 2015
Thanks for the comment, we hope to see you soon again

8/10 Good

BEY, St Louis, MO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moorish comfort !!!!!!!
my wife and i only stayed there one night but it was great, we will stay there every time we visit covington,Tennessee. L.L.B
Response from marenda on Oct 4, 2015
thanks for taking time out your busy schedule to answer the survey, every survey helps us maintain our property

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from marenda on Dec 5, 2015
Thanks for rating the hotel

6/10 Okay

John, West Tennessee

Covington Quality Inn
We've been there several times as we are making our move. It serves our needs at a reasonable price. It has free internet. No frills, but satisfactory.
Response from marenda on Oct 4, 2015
thanks for comment, we hope to see you soon again

6/10 Okay

John, West Tennessee

covington 3
Stayed here before. No hot water issues. I'd stay again
Response from marenda on Oct 4, 2015
thank for taking the survey, we use every response to maintain our property

6/10 Okay

John, West Tennessee

You get what you pay for.
The hotel was OK. It was not expensive. The bed was high even for my 6 ft tall self. The biggest issue was no hot water on Sunday morning even at 7:00 a.m. Free breakfast looked OK, but very little space to sit. One large family filled it. We went to the MacD's across the street. Sheets didn't fit the bed well and pulled off easily.
Response from marenda on Oct 4, 2015
Sorry your stay wasn't what you expected we would gladly except your comment to make changes to making sure every customer enjoy every amenity

10/10 Excellent

lakeisha, los angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what i did
very convienent for visiting brighton and covington in the heart of the city. Very close to restaurants and local parks like fraiser alumni. Close to down town covington also in walking distance to mc donald and pizza hut, 99cents store, gas stations and more...
Response from marenda on Dec 5, 2015
thanks for your comment about your stay

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from marenda on Nov 15, 2015
Thank for taking time out to answer our survey

10/10 Excellent

Bruce, Sterling, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covington reunion
Attending a 50 year high school reunion for father-in-law in Covington, TN. We realized after gettting there that the room would be very small to entertain any temporary guests that would be meeting us and proceed on to any of the weekend functions. The office manager upgraded our stay to a suite at no extra charge. They did everything they could to make our stay very pleasant. I will definatly stay at a Quality Inn when the opportunity presents itself.
Response from marenda on Nov 15, 2015
thanks for the score and staying with us, hope to see you again

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Response from marenda on Dec 5, 2015
thanks for rating the hotel

6/10 Okay

Verified traveler

Disliked: Cleanliness
It will do
It's Covington, TN, and you won't get much better.
Response from marenda on Dec 5, 2015
thank you taking the survey, every survey helps us better ourselves