All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 314 out of 840 reviews" "
10 - Excellent
314
Rating 8 - Good. 322 out of 840 reviews" "
8 - Good
322
Rating 6 - Okay. 101 out of 840 reviews" "
6 - Okay
101
Rating 4 - Poor. 52 out of 840 reviews" "
4 - Poor
52
Rating 2 - Terrible. 51 out of 840 reviews" "
2 - Terrible
51
8.0/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Erykah
Traveled with partner, Traveled with pets
Apr 23, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
What I like the most is that they are dog friendly.
Erykah
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Erykah,We are pleased to hear that you enjoyed our pet-friendly policy during your stay. We strive to accommodate all guests, and we look forward to welcoming you and your furry friend back soon.
2/10 Terrible
Lisa
Traveled with family
Apr 11, 2024
Disliked: Amenities
BED BUGS!!!!
Lisa
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Lisa,We are sorry to hear about your experience. We take matters like this seriously and encourage guests to reach out to our management team directly to address any concerns. Your feedback is appreciated as we continually strive to improve our guests' experience.
8/10 Good
Nadine
Traveled with partner
Apr 8, 2024
Liked: Cleanliness, staff & service
It was clean and the breakfast was great, lots of variety
Nadine
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Nadine,We are delighted to hear that you found our hotel clean and enjoyed our breakfast selection. Thank you for sharing your positive feedback with us. We appreciate your kind words and hope to welcome you back again in the future.
Hello Roza, We apologize for any inconvenience experienced during your stay. We encourage guests to reach out to management directly with any concerns for personalized assistance with their experiences at our hotel.
Hello Robin,We're glad to hear that you found our check-in process to be convenient. Your feedback is valuable to us as we strive to provide efficient service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel for your stay.
6/10 Okay
Donald
Apr 2, 2024
Donald
Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Donald, We're sorry to hear that your experience was not perfect. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would love the opportunity to make things right for you.
8/10 Good
Jennifer
Apr 1, 2024
Jennifer
Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Jennifer, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
10/10 Excellent
Steve
Traveled with group
Mar 26, 2024
Clean room, comfortable bed and friendly staff. Plenty of restaurant choices close by. Great deal for the price.
Steve
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Steve,We're delighted to hear that you enjoyed our clean rooms, comfortable beds, and friendly staff. It's wonderful to know you found plenty of dining options nearby and that you felt you received a great deal. Your satisfaction is important to us, and we hope to welcome you back in the future.
Hello Dawn,We are thrilled to hear that you had a wonderful experience at our hotel! It was a pleasure having you as our guest, and we hope to welcome you back soon for another fantastic stay.
AC/Heat systems need an upgrade. Other than that everything was good.
Abid Salman
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Abid Salman,We appreciate your feedback on the AC/Heat systems and are glad you found everything else satisfactory. Should you have any other concerns, feel free to reach out to our management team for further assistance.
Hello Tom,Thank you for choosing to stay with us! We are thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon for another wonderful stay.
Hello John,Thank you for choosing our hotel for your stay. We truly appreciate your positive feedback and are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities to all of our guests, and it is gratifying to know that we exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future!
8/10 Good
Donald
Feb 7, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Donald
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Donald,We are glad to hear that you enjoyed your stay with us! If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We would love to hear from you and ensure that your next visit is even better.
Hello Sonia, Thank you for sharing your feedback on our hotel rooms. We appreciate your input and take all guest comments seriously. It's important to note that we strive to provide a comfortable and pleasant stay for all our guests. If you have any specific suggestions or concerns, please feel free to share them with our management team directly.
It was a nice comfortable hotel. Comfortable beds, clean bathroom and overall cleanliness. Good breakfast selection.
Colin
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Colin,Thank you for your kind words about our hotel! We're glad to hear that you found our beds comfortable and the overall cleanliness satisfactory. We take pride in providing a good breakfast selection for our guests to enjoy. We hope to have the chance to welcome you back in the future for another pleasant stay.
Hello MYRNA,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the outdated TV and lack of a channel guide. We appreciate your input and will review it with our team for future improvements. We hope you had an otherwise pleasant stay and would love to welcome you back for a more satisfying experience in the future.
Hello Nichole, We're sorry to hear that your recent stay with us didn't meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any specific issues you may have experienced. We greatly appreciate your time and hope to have the opportunity to make it up to you in the future.
6/10 Okay
John L
Jan 2, 2024
No elevator
John L
Stayed 3 nights in Jun 2023
Response from Manager on Jan 8, 2024
Hello John L, Thank you for bringing this to our attention. We apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration for future improvements.
2/10 Terrible
susan
Dec 31, 2023
Disliked: Cleanliness, staff & service
The walls are very thin and can hear everything.
Around midnight there was some sort of domestic violence that was very loud. Around 2 am police came to talk to the couple next to our room which we could hear. We ended up leaving around 3 am to just get out of there with very little sleep.
susan
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello susan, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. The comfort and well-being of our guests is our utmost priority, and we will make sure to address the issue of noise disturbance. We appreciate you bringing this to our attention and we will take necessary measures to prevent such occurrences in the future.
6/10 Okay
Sara
Dec 24, 2023
Sara
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Sara, Thank you for choosing to stay with us. We appreciate your business and hope you had a pleasant stay. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input as it helps us improve our services for future guests.
6/10 Okay
Stefanie
Traveled with family
Dec 23, 2023
Liked: Staff & service, amenities
Staff was friendly and the hotel room was clean. Breakfast options were good. The bedside table was falling off of the wall and seemed to be a bit of a hazard. My biggest complaint was the smell of weed permeating throughout the hallway and lobby.
Stefanie
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Stefanie,Thank you for your feedback. We appreciate your kind words about our friendly staff, clean rooms, and breakfast options. We apologize for any inconvenience caused by the issue with the bedside table. We will investigate and address the matter promptly. Regarding the odor in the hallway and lobby, we will work on enhancing our monitoring to ensure a pleasant atmosphere for all our guests. We value your input and hope to welcome you back again in the future.
Hello Chris,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you enjoyed your time with us. If you have any further feedback or if there is anything else we can do to further enhance your experience, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.
8/10 Good
Thomas
Traveled with family
Dec 18, 2023
Liked: Cleanliness, staff & service, room comfort
Thomas
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Thomas,Thank you for choosing our hotel for your stay! We're glad you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back soon!
Hello Chetan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If there is anything else we can do for you in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
Hello Carrie,Thank you for choosing our hotel for your recent stay! We hope you had a pleasant experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.
Hello Gerald,We're thrilled to hear that you had a wonderful stay at our hotel. We hope to welcome you back again soon!
10/10 Excellent
Valery
Traveled with partner
Nov 25, 2023
Liked: Staff & service
Staff were very nice. The bath room in our room could have been cleaner. The breakfast was hot and tasty with plenty of variety.
Valery
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Valery,Thank you for your feedback. We're delighted to hear that our staff provided excellent service during your stay. We apologize for any inconvenience caused by the cleanliness of the bathroom and appreciate you bringing this to our attention. We're glad you enjoyed the hot and tasty breakfast with plenty of variety. We value your comments and will continue working to enhance our guests' experience.
10/10 Excellent
Tina
Nov 14, 2023
Tina
Stayed 1 night in Nov 2023
Response from Jeff H/GM on Dec 5, 2023
Thank you for staying with us.
10/10 Excellent
Kyle
Nov 5, 2023
Kyle
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Kyle,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hi James,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
Richard
Oct 6, 2023
Richard
Stayed 1 night in Oct 2023
Response from Jeff H/GM on Oct 27, 2023
Thank you for staying with us and also for a good review. We're glad that you had a pleasant stay with us.We look forward to seeing you here again.
Hotel was very nice and clean. No elevator made our trip up the stairs difficult. And it’s located close to the airport. Jet noise to a degree.
David
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hi David,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear about the service failures that you experienced. We would love to have you back to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.
6/10 Okay
Tyler
Sep 23, 2023
Tyler
Stayed 6 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Tyler, Thank you for sharing this rating, and we welcome you to visit us again anytime.
8/10 Good
Verified traveler
Sep 21, 2023
Liked: Cleanliness, staff & service, room comfort
Comfy beds and clean room. Hotel does not have an elevator which surprised me but it was fine for us. Older hotel that could use some updates but overall was fine for our short stay just needing a place to sleep. Friendly staff at desk.
Verified traveler
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Dear Guest,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and elevator. We hope to see you again in the future.
4.5 out of 5, solid hotel in good shape with nice people.
John
Stayed 4 nights in Sep 2023
Response from Jeff H/GM on Sep 19, 2023
Thank you for staying with us- and for leaving your comments. We look forward to seeing you again
6/10 Okay
Michelle
Sep 18, 2023
Liked: Staff & service
Michelle
Stayed 1 night in Sep 2023
Response from Jeff H/GM on Sep 19, 2023
Thank you for being our guest at the Quality Inn & Suites Florence.We do appreciate your feedback as our guest and please know that your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive any feedback- good or bad.We do Hope to see you here with us again.
Clean staff was very nice and helpful the only thing was TV station put in our Netflix or Hulu we watch old shows other that that it was a good stay
Donald
Stayed 5 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Donald, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
4/10 Poor
Marci
Sep 10, 2023
Marci
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Marci,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
10/10 Excellent
Timothy
Sep 8, 2023
Timothy
Stayed 3 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Timothy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
8/10 Good
Jeff
Sep 8, 2023
Liked: Staff & service
Jeff
Stayed 2 nights in Sep 2023
Response from Jeff H/GM on Sep 9, 2023
Thank you for staying with us. We are glad that you had a good stay.
6/10 Okay
Addys
Traveled with family
Sep 6, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
dirty rug and bad smell, bathroom udpate
Addys
Stayed 3 nights in Sep 2023
Response from Manager on Sep 8, 2023
Hello Addys, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
It was awesome. I loved it. I loved your people that was at the front desk. It was great. They always greeted me when I came through the door and they always greeted me when I left there was great people I came late all the time every night, and when I came in, they always greeted me and asked me how my day was. Will stay there again.
Leslie
Stayed 3 nights in Sep 2023
Response from Jeff H/GM on Sep 6, 2023
Thank you for staying with us. We are glad that you had a good stay and also that you were always made to feel welcomed. We look forward to many return visits from you!
6/10 Okay
Mark
Business traveler
Sep 5, 2023
Liked: Staff & service
Employees were very friendly and helpful. Biggest thing for me is lack of fitness facilities. In this day and age hotels do much better.
Mark
Stayed 5 nights in Aug 2023
Response from Jeff H/GM on Sep 6, 2023
Thank you for staying with us. We have shared your comments with the hotel's ownership in regard to the fitness room setups. We hope to be of service to you again