Lobby

Reviews of Quality Inn & Suites Florence - Cincinnati South

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 311 out of 834 reviews" "
Rating 8 - Good. 321 out of 834 reviews" "
Rating 6 - Okay. 99 out of 834 reviews" "
Rating 4 - Poor. 52 out of 834 reviews" "
Rating 2 - Terrible. 51 out of 834 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Traveled with family
Disliked: Amenities
BED BUGS!!!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Lisa,We are sorry to hear about your experience. We take matters like this seriously and encourage guests to reach out to our management team directly to address any concerns. Your feedback is appreciated as we continually strive to improve our guests' experience.

8/10 Good

Nadine

Traveled with partner
Liked: Cleanliness, staff & service
It was clean and the breakfast was great, lots of variety
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Nadine,We are delighted to hear that you found our hotel clean and enjoyed our breakfast selection. Thank you for sharing your positive feedback with us. We appreciate your kind words and hope to welcome you back again in the future.

2/10 Terrible

Roza

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was dirty and ants in our room. Smelled weird
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Roza, We apologize for any inconvenience experienced during your stay. We encourage guests to reach out to management directly with any concerns for personalized assistance with their experiences at our hotel.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Robin,We're glad to hear that you found our check-in process to be convenient. Your feedback is valuable to us as we strive to provide efficient service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel for your stay.

10/10 Excellent

Steve

Traveled with group
Clean room, comfortable bed and friendly staff. Plenty of restaurant choices close by. Great deal for the price.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Steve,We're delighted to hear that you enjoyed our clean rooms, comfortable beds, and friendly staff. It's wonderful to know you found plenty of dining options nearby and that you felt you received a great deal. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Dawn,We are thrilled to hear that you had a wonderful experience at our hotel! It was a pleasure having you as our guest, and we hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Abid Salman

Liked: Cleanliness, staff & service, property conditions & facilities
AC/Heat systems need an upgrade. Other than that everything was good.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Abid Salman,We appreciate your feedback on the AC/Heat systems and are glad you found everything else satisfactory. Should you have any other concerns, feel free to reach out to our management team for further assistance.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Tom,Thank you for choosing to stay with us! We are thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

John, Canadian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay
Stayed 4 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello John,Thank you for choosing our hotel for your stay. We truly appreciate your positive feedback and are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities to all of our guests, and it is gratifying to know that we exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

Donald

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Donald,We are glad to hear that you enjoyed your stay with us! If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We would love to hear from you and ensure that your next visit is even better.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a little dated.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Sonia, Thank you for sharing your feedback on our hotel rooms. We appreciate your input and take all guest comments seriously. It's important to note that we strive to provide a comfortable and pleasant stay for all our guests. If you have any specific suggestions or concerns, please feel free to share them with our management team directly.

8/10 Good

Colin, Dresden

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice comfortable hotel. Comfortable beds, clean bathroom and overall cleanliness. Good breakfast selection.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Colin,Thank you for your kind words about our hotel! We're glad to hear that you found our beds comfortable and the overall cleanliness satisfactory. We take pride in providing a good breakfast selection for our guests to enjoy. We hope to have the chance to welcome you back in the future for another pleasant stay.

10/10 Excellent

MYRNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV is outdated No channel guide
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello MYRNA,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the outdated TV and lack of a channel guide. We appreciate your input and will review it with our team for future improvements. We hope you had an otherwise pleasant stay and would love to welcome you back for a more satisfying experience in the future.

2/10 Terrible

Nichole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Nichole, We're sorry to hear that your recent stay with us didn't meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any specific issues you may have experienced. We greatly appreciate your time and hope to have the opportunity to make it up to you in the future.

6/10 Okay

John L

No elevator
Stayed 3 nights in Jun 2023
Response from Manager on Jan 8, 2024
Hello John L, Thank you for bringing this to our attention. We apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration for future improvements.

2/10 Terrible

susan

Disliked: Cleanliness, staff & service
The walls are very thin and can hear everything. Around midnight there was some sort of domestic violence that was very loud. Around 2 am police came to talk to the couple next to our room which we could hear. We ended up leaving around 3 am to just get out of there with very little sleep.
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello susan, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. The comfort and well-being of our guests is our utmost priority, and we will make sure to address the issue of noise disturbance. We appreciate you bringing this to our attention and we will take necessary measures to prevent such occurrences in the future.

6/10 Okay

Sara

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Sara, Thank you for choosing to stay with us. We appreciate your business and hope you had a pleasant stay. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input as it helps us improve our services for future guests.

6/10 Okay

Stefanie

Traveled with family
Liked: Staff & service, amenities
Staff was friendly and the hotel room was clean. Breakfast options were good. The bedside table was falling off of the wall and seemed to be a bit of a hazard. My biggest complaint was the smell of weed permeating throughout the hallway and lobby.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Stefanie,Thank you for your feedback. We appreciate your kind words about our friendly staff, clean rooms, and breakfast options. We apologize for any inconvenience caused by the issue with the bedside table. We will investigate and address the matter promptly. Regarding the odor in the hallway and lobby, we will work on enhancing our monitoring to ensure a pleasant atmosphere for all our guests. We value your input and hope to welcome you back again in the future.

8/10 Good

Chris

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Chris,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you enjoyed your time with us. If you have any further feedback or if there is anything else we can do to further enhance your experience, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Thomas,Thank you for choosing our hotel for your stay! We're glad you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back soon!

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Chetan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If there is anything else we can do for you in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Carrie,Thank you for choosing our hotel for your recent stay! We hope you had a pleasant experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 21, 2023
Hello Gerald,We're thrilled to hear that you had a wonderful stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Valery

Traveled with partner
Liked: Staff & service
Staff were very nice. The bath room in our room could have been cleaner. The breakfast was hot and tasty with plenty of variety.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Valery,Thank you for your feedback. We're delighted to hear that our staff provided excellent service during your stay. We apologize for any inconvenience caused by the cleanliness of the bathroom and appreciate you bringing this to our attention. We're glad you enjoyed the hot and tasty breakfast with plenty of variety. We value your comments and will continue working to enhance our guests' experience.

10/10 Excellent

Tina

Stayed 1 night in Nov 2023
Response from Jeff H/GM on Dec 5, 2023
Thank you for staying with us.

10/10 Excellent

Kyle

Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Kyle,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

JANICE K

Stayed 3 nights in Oct 2023
Response from Jeff H/GM on Nov 10, 2023
Thank you for staying with us.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good price. Good looking for breakfast.
Stayed 1 night in Oct 2023
Response from Jeff H/GM on Oct 16, 2023
Thank you for staying with us. Hope to see you again

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met our needs
Stayed 2 nights in Sep 2023
Response from Manager on Oct 13, 2023
Hi James,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Jeff H/GM on Oct 27, 2023
Thank you for staying with us and also for a good review. We're glad that you had a pleasant stay with us.We look forward to seeing you here again.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it
absolutely love this place...we will add it to our must stop list...no pet smell...no smoking smell....and very clean....LOVE IT
Stayed 1 night in Oct 2023
Response from Jeff H/GM on Oct 6, 2023
Thank you for staying with us and also for such a glowing review!!We look forward to seeing you here again.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeff H/GM on Sep 28, 2023
Thank you for staying with us. We do look forward to seeing you here again!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty nice
Hotel was very nice and clean. No elevator made our trip up the stairs difficult. And it’s located close to the airport. Jet noise to a degree.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hi David,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear about the service failures that you experienced. We would love to have you back to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 Okay

Tyler

Stayed 6 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Tyler, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfy beds and clean room. Hotel does not have an elevator which surprised me but it was fine for us. Older hotel that could use some updates but overall was fine for our short stay just needing a place to sleep. Friendly staff at desk.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Dear Guest,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and elevator. We hope to see you again in the future.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel in good shape with nice people
4.5 out of 5, solid hotel in good shape with nice people.
Stayed 4 nights in Sep 2023
Response from Jeff H/GM on Sep 19, 2023
Thank you for staying with us- and for leaving your comments. We look forward to seeing you again

6/10 Okay

Michelle

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Jeff H/GM on Sep 19, 2023
Thank you for being our guest at the Quality Inn & Suites Florence.We do appreciate your feedback as our guest and please know that your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive any feedback- good or bad.We do Hope to see you here with us again.

2/10 Terrible

Terrance

Stayed 1 night in Sep 2023
Response from Jeff H/GM on Oct 9, 2023
Thank you for staying with us

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hello Terri,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean staff was very nice and helpful the only thing was TV station put in our Netflix or Hulu we watch old shows other that that it was a good stay
Stayed 5 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Donald, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Poor

Marci

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Marci,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Timothy

Stayed 3 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Timothy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Jeff

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Jeff H/GM on Sep 9, 2023
Thank you for staying with us. We are glad that you had a good stay.

6/10 Okay

Addys

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
dirty rug and bad smell, bathroom udpate
Stayed 3 nights in Sep 2023
Response from Manager on Sep 8, 2023
Hello Addys, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome. I loved it. I loved your people that was at the front desk. It was great. They always greeted me when I came through the door and they always greeted me when I left there was great people I came late all the time every night, and when I came in, they always greeted me and asked me how my day was. Will stay there again.
Stayed 3 nights in Sep 2023
Response from Jeff H/GM on Sep 6, 2023
Thank you for staying with us. We are glad that you had a good stay and also that you were always made to feel welcomed. We look forward to many return visits from you!

6/10 Okay

Mark

Business traveler
Liked: Staff & service
Employees were very friendly and helpful. Biggest thing for me is lack of fitness facilities. In this day and age hotels do much better.
Stayed 5 nights in Aug 2023
Response from Jeff H/GM on Sep 6, 2023
Thank you for staying with us. We have shared your comments with the hotel's ownership in regard to the fitness room setups. We hope to be of service to you again

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello Diane,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jeff H/GM on Sep 6, 2023
Thank you

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the expressway
Stayed 1 night in Aug 2023
Response from Jeff H/GM on Aug 24, 2023
Thank you for staying with us. We are glad that you were able to find us so easily!We do hope for many more visits-if your travels bring you to the area

10/10 Excellent

Duane

Stayed 1 night in Aug 2023
Response from Jeff H/GM on Aug 23, 2023
Thank you so much for staying with us. We are glad that you had a pleasant stay