Hallway

Reviews of The Omni Homestead Resort

4 out of 5
The Omni Homestead Resort
7696 Sam Snead Highway, Hot Springs, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 403 out of 800 reviews" "
Rating 8 - Good. 241 out of 800 reviews" "
Rating 6 - Okay. 86 out of 800 reviews" "
Rating 4 - Poor. 48 out of 800 reviews" "
Rating 2 - Terrible. 22 out of 800 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katarzyna

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing!
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Laura on Mar 26, 2024
Thank you for your 5/5 review!

8/10 Good

PA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service at Woody’s restaurant was horrible. We were told the wait would be ten minutes( it turned out to be 45minutes.) We waited at the bar which the temperature of the room had to be 50 or less. They keep saying they were understaffed but if they were so so unstaffed, they should’ve NOT opened the restaurant. The food was delicious but not worth wasting an hour and an half before getting it.
Stayed 3 nights in Mar 2024

4/10 Poor

ANDREW

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review. We're sorry to see that your stay fell short of expectations. We welcome the opportunity to receive guest feedback as a way of improving upon the guest experience. Should you feel comfortable sharing, please feel free to reach out to us at The Omni Homestead Resort.

10/10 Excellent

Jaye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful and customer service top notch. Spa service was excellent. Loved the mineral pools
Stayed 2 nights in Feb 2024
Response from Laura on Feb 29, 2024
Thank you for your 5-star review! We're elated to hear you enjoyed the spa and the mineral pools, and we hope to welcome you back soon!

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Laura on Feb 28, 2024
Thank you for your 5-star review! We're ecstatic to see that you enjoyed your stay with us, and we hope to welcome you back soon!

10/10 Excellent

Valeriy

Traveled with family
A nice resort with a lot of amenities.
Stayed 7 nights in Feb 2024
Response from Laura on Feb 26, 2024
Thank you for your review! We appreciate your recognition of The Homestead and her amenities and hope to welcome you back soon!

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great family weekend getaway at the Omni Homestead! The property is stunning and well kept. Staff is super friendly and helpful. Food was good in all restaurants we tried. Lots of activities for the whole family. Overall a great place to relax and enjoy nature. We will return for sure!
Stayed 2 nights in Feb 2024
Response from Laura on Feb 20, 2024
Thank you for your 5-star review! We're so happy to hear you enjoyed your stay with us and appreciate your positive recognition of The Homestead property and staff. We look forward to welcoming you all back again soon!

6/10 Okay

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Liked all the dufferent social areas. the social hour was nice -live music! staff was very good.
Stayed 3 nights in Feb 2024
Response from Laura on Feb 19, 2024
Thank you for your review! We're glad to hear you enjoyed the social hour and appreciate your recognition of our staff here at The Omni Homestead Resort. We hope to welcome you back soon!

8/10 Good

Steven

Traveled with family
Liked: Staff & service
Very historical property. Everything to do is on property. The town is very small and not worth talking about. The restaurants on property are good but quite expensive. Our room smelled musty but not too bad. The SPA is okay and expensive for what you get. I'm glad we went but for me it's a "one and done".
Stayed 3 nights in Feb 2024
Response from S on Feb 16, 2024
Thanks for staying with us! We appreciate your feedback!

6/10 Okay

Christopher

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We went Tues-Friday and it was VERY empty... gave us "The Shinning" vibes. By Friday it was getting busier for the weekend, which was nice. The spa was expensive and half of it was not working. The hot springs pool had a lot of algae and we didn't go in. The pool and hot tub were nice. The massage was okay. The day use spa is supposed to include a warm room (nice) warming chairs (ok), cold room (was broken), steam room (broken; only was 80 degrees). It was dated and kind of gross. It's an historic building, so probably should give it the benefit of the doubt, but it seemed too large to manage and constant repairs/broken areas. Pet peeve, but not a major issue is that valet parking is required ($35/day) and the car is 5 minutes away, so every time we left felt like a hassle even thought we are in the middle of nowhere. Staff was very friendly and helpful, which was lovely.
Stayed 3 nights in Feb 2024
Response from S on Feb 16, 2024
We are sorry to see that you were not satisfied with the value of your stay. Thank you for staying with us and we appreciate your feedback.

6/10 Okay

Liqiong

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I enjoyed the activities and dinning experience in the resort. The Warm Spring pool experience was amazing. The food was great. All the staff are super nice. The only complain I have is my room. The heat unit was very loud, and it keeps going on and off, making it very difficult to fall asleep, and would wake up multiple times by the noise even after falling asleep. Our room was right next to the elevator which making it worse. There were a lot of ladybugs on the windows, I am talking about over 50 of them total in 3 windows total. For $500 a night, I am expecting better than this. Besides the room, everything else was amazing. But not getting a good sleep took all the bonus points off for me.
Response from S on Feb 15, 2024
We are sorry to see that you were not satisfied with the value of your stay. Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply wonderful resort with a great staff. We are impressed!
Stayed 1 night in Jan 2024
Response from S on Jan 16, 2024
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

6/10 Okay

Stacey

Stayed 3 nights in Jan 2024
Response from S on Feb 15, 2024
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

8/10 Good

Graciela

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from S on Jan 3, 2024
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from S on Jan 2, 2024
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

8/10 Good

Keith, Adamstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Only issue were the small double beds. Way too small for two adults - need to change out for Queen size
Stayed 3 nights in Dec 2023
Response from S on Jan 2, 2024
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Della

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni Homestead Resort is breathtakingly beautiful! The new renovations have saved the history and character of this grand hotel while updating it with more modern conveniences. The beautifully decorated grounds and common areas, and especially the grand hall with it’s two story Christmas tree, burning logs in the fireplaces, and gifted pianists playing Christmas tunes on the grand piano made our two night stay here our favorite part of this Christmas.
Stayed 2 nights in Dec 2023
Response from S on Dec 26, 2023
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

tiffanny

Stayed 1 night in Dec 2023
Response from S on Dec 26, 2023
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Walter, Charlottesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Homestead does not disappoint.
Stayed 1 night in Dec 2023
Response from S on Dec 26, 2023
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice but beware
The decor is brighter than before and pleasant. However the windows no longer can be opened... they were painted shut and therefore there was no fresh air and the room was stuffy. FYI...There was an undisclosed charge of $35 for 'parking' on top of the 'resort charge' of $49. And add about 20% for taxes to the room and those charges. Theatre popcorn $11! Its a nice place but beware of the real cost.
Stayed 1 night in Dec 2023
Response from S on Dec 11, 2023
We are sorry to see that you were not satisfied with the value of your stay. Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Mallory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Remote Resort Worth the Visit
The Omni Homestead Resort is an outstanding remote location that has great service and comfort. It is tucked away in Hot Springs, VA and is majestic during the Winter Holiday Season. Food is expensive but lodging is very reasonable.
Stayed 3 nights in Dec 2023
Response from S on Dec 7, 2023
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Abby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from S on Dec 8, 2023
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

2/10 Terrible

Carmel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we arrived we were greeted graciously by the valet. (Best thing about the trip!) I registered for 2 queen beds w/a view. We got 2 doubles w/a view of a dumpster. Dead bugs on the window sill and windows so dirty we could barely see out of them. I had to request tissues bc we there were none in the room. Then I called again because we were out of toilet paper. I proceeded to take a shower and discovered that there was no shampoo in the bathroom either! The next day we discovered that refrigerator was not working because we had put some leftovers in it and it was warm so we had to throw them out. My daughters went to get a manicure and the heat was out in the spa. So one of my daughter’s nails wouldn’t dry and the other one’s nails started peeling the next day (gel nail polish usually lasts 2 weeks) not worth the $244 I paid!!! So they offered to pay for our trip to the hot spring pools,(a $90 credit) but I got charged for it anyway! After telling management all of the problems, they still did NOTHING!!!!! I DON’T recommend this place unless you enjoy spending A LOT of money and letting a company like Omni taking advantage of you and steal your money!
Stayed 2 nights in Nov 2023
Response from S on Dec 8, 2023
We are sorry to see that you were not satisfied with the value of your stay. Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the history of this hotel, especially the history tour of the hotel. Finally finished with their renovations so everything is quite lovely. Very friendly staff, beautiful common areas, amazing front porch with comfortable sitting and expansive well kept grounds. Great escape in the Virginia mountains.
Stayed 2 nights in Oct 2023
Response from S on Nov 3, 2023
Thanks for your feedback! We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property
Stayed 2 nights in Oct 2023
Response from S on Nov 2, 2023
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Tabea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with an amazing staff!
Stayed 1 night in Oct 2023
Response from S on Nov 1, 2023
Thanks for staying with us! We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Spa Garden, pools and indoor pool. The staff was very friendly, helpful and accommodating.
Stayed 2 nights in Oct 2023
Response from S on Oct 31, 2023
Thanks for staying with us! We appreciate your feedback and hope to see you again soon!

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was beautiful! Service and food below average.
Stayed 1 night in Oct 2023
Response from S on Oct 30, 2023
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family stay was relaxing and comforting. We enjoyed all of the activities that you had to offer.
Stayed 1 night in Oct 2023
Response from S on Oct 23, 2023
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been beautifully updated without modifying the historical attributes. The porch is a wonderful place for enjoying the beautiful view of the mountains, reading or having a lovely moment of relaxation. The fire-heaters on the tables are extremely cozy and a nice touch.
Stayed 2 nights in Oct 2023
Response from S on Oct 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff is absolutely hospitable and professional.
Stayed 3 nights in Oct 2023
Response from S on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Claire

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property but for the price should have had mini bar with snacks in the room and the AC should have worked in the shops in the hotel. Lots of activities to participate in and never leave the property.
Stayed 1 night in Oct 2023
Response from S on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashton

Traveled with partner
Liked: Cleanliness, staff & service, amenities
AC vibration noise from another room awful. Elevator somewhat undependable and dirty. Bed was wonderful. Need a towel bar in sink area & flush handle came loose in commode-hand tightened now.
Stayed 1 night in Oct 2023
Response from S on Oct 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from S on Sep 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip.
Stayed 2 nights in Sep 2023
Response from S on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Miles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
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Stayed 3 nights in Aug 2023
Response from S on Aug 31, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Homestead!!! This was my eighth time, but the first time I’ve stayed there during remodeling in the Main Hall. It was closed to traffic while we were there, Tuesday-Thursday. They opened it the morning we left. Some of my rating reflects that. However, I understand that there’s always remodeling and renovations that need to take place there so I take all of that into consideration, but It did affect the quality of our stay. It was disappointing to spend the money and not get the full effect… especially for my sister, who had never been there before. The food and serving staff in the Jefferson Restaurant were wonderful, absolutely wonderful!
Stayed 2 nights in Aug 2023
Response from S on Aug 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
On the expensive side. Valet parking is not desirable, but no place close to park, and a forced $35 a day to park.
Stayed 3 nights in Aug 2023
Response from S on Aug 25, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kaitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel! The grounds and the pool are so well maintained. The rooms are clean and comfortable. The lobby and porch have plenty of places to sit and hang out. Drinks and food are very expensive though. A kids pina colada was $14 by the pool and it was a very small glass! We would definitely come back!
Stayed 1 night in Aug 2023
Response from S on Aug 21, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sung

Stayed 3 nights in Aug 2023
Response from S on Sep 5, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property -- absolutely stunning with a fascinating history. The grounds are gorgeous and the staff is top-notch. The rooms are spacious and well-appointed and there are lots of activities to keep you engaged, while also offering plenty of ways to simply relax in elegant surroundings. We can't wait to return!
Stayed 2 nights in Aug 2023
Response from S on Aug 14, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from S on Aug 14, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hector

Stayed 3 nights in Aug 2023
Response from S on Aug 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Courtney

Stayed 2 nights in Jul 2023
Response from S on Aug 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from S on Jul 21, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from S on Jul 19, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from S on Jul 10, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from S on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lincoln

Stayed 3 nights in Jul 2023
Response from S on Jul 7, 2023
Thanks for staying with us. We appreciate your feedback!