Ratings based on 211 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo, Vancouver Island

By the Sea

Posted Sep 19, 2017
Pros: Location great; staff very friendly; good amenities and an terrific base to explore from.
Cons: Not for us!
Location: Hiking; fishing; great restaurants; the raptor Centre; wineries; cider house and a wonderful hike to the biggest wooden trestle in the world.
A great on the ocean location for a trip to the Cowichan Bay/Duncan area. More to see and do than can be done in 3-4 days. A basic but roomy and comfortable hotel with views of the marina and right on the main strip of Cowichan bay.
3 out of 5
by A verified traveler from WhiteRock, BC

Great view in a great setting

Posted Sep 9, 2017
The hotel is in a harbour front location with great views. Rooms are spacious but furniture is dated. Bathroom was small. Had a good gym and pool. Cleaning staff didn't do a reasonable job. Pricey given the outdated state of the place. Good beds, horrible pillows.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Amazing hotel in a beautiful spot

Posted Sep 2, 2017
We had business in Duncan but couldn't find a place to stay there so opted for this one, which is about 10 minutes from Duncan. What an amazing find! Cowichan Bay is a beautiful setting and so different from Duncan. The hotel was terrific, I loved the flooring (laminate wood as opposed to carpet) which was clean but still quiet. But what really made our stay perfect was the staff. They bent over backwards to help us in every way and were friendly from the beginning to end. We will definitely be back, in fact we've already booked our next stay there!
Comment from Hotel Management
Sep 5, 2017 by Rob G. - Director of Sales, Hotel Management
Thank you for sharing your experience at the Oceanfront Suites at Cowichan Bay. We look forward to your next stay!
1 out of 5
by A verified traveler from Victoria BC

Room a shambles

Posted Aug 31, 2017
Pros: Veiw
Had booked rooms for our guests visiting from over seas. When one set oh guest entered their room it was a shambles. Night clerk said would fix no other rooms available . I washed out bathroom and kitchen while clerk tried to find bedding towels etc. Then helped clerk make bed and tidy up so our guests could get to bed. NOT IMPRESSED
Comment from Hotel Management
Sep 5, 2017 by Rob G. - Director of Sales, Hotel Management
Ivor, I'm sorry that we failed to even come close to meeting your expectations. There seems to have been a failure in our housekeeping system. Please be assured that we will discuss this issue at our next daily Management Team Meeting to assess the failure and repair our system so that this doesn't happen again. Thank you for bringing this to our attention.
2 out of 5
by A verified traveler

Posted Aug 30, 2017
The outside of the hotel and hallways looked fine. Staff was good. Restaurant was fine. Rooms were in very serious need of an upgrade. They were like something out of the 1970's, not in a good way. Not worth the price.
Comment from Hotel Management
Sep 2, 2017 by Rob G. - Director of Sales, Hotel Management
Thank you for sharing your experience at the Oceanfront Suites at Cowichan Bay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good option for a night

Posted Aug 28, 2017
Pros: Nice view from the room.
Cons: Front desk service.
Location: Town is picturesque but other than a few small fish and chip places there is not much going on. Could be ok base to explore area.
Disappointing check-in experience. Check-in not until 4 (never encountered that before) and we were early due to a wedding. We asked if there was any way we could get early access as we had a wedding at 3:30. There was no offer to accommodate at all, other than come back at 3 and if it still isn't ready you can use the pool change room. Most, if not all, the hotels I have ever stayed at would at least offer to try. Poor way to kick things off and it set the tone for the stay. Rest of the stay was fine. Hotel is clean, but unremarkable. It is a fine option for a night if you are passing through but would not recommend an extended stay.
Comment from Hotel Management
Sep 2, 2017 by Rob G. - Director of Sales, Hotel Management
Thank you for sharing your experience at the Oceanfront Suites at Cowichan Bay. We will review your comments with our management team and see how we can speed up our housekeeping procedure. Unfortunately busy days with a full hotel can stress even the most competent and efficient team. Thank you again for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
Great views had a nice stay. Suite was great and comfortable. Cute area with shops nearby
Comment from Hotel Management
Aug 28, 2017 by Rob G. - Director of Sales, Hotel Management
We're glad that you enjoyed your stay with us. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Friendly hotel with lovely ocean view

Posted Aug 23, 2017
They were very welcoming to us and our dog. We will definitely stay there again.
Comment from Hotel Management
Aug 28, 2017 by Rob G. - Director of Sales, Hotel Management
Tia, Thank you for sharing your experience, and your photos, of your stay at the Oceanfront Suites at Cowichan Bay. We look forward to having you stay with us again! Thanks again,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Aug 22, 2017
Pros: Location
The one bedroom was large and spacious. There are some upgrades done since I last visited this place a few years ago. However, it appears the new renovation phase is slow. I don't think the new owners have deep pockets (likely close to their monies) because the work done so far are rather basic and light. This property has serious potential to be a destination resort for an owner with vision and the financial resources to make that vision happen. Anyhow, a decent place. Quiet at night. Breakfast there is decent.
Comment from Hotel Management
Aug 28, 2017 by Rob G. - Director of Sales, Hotel Management
Thank you for sharing your experience at the Oceanfront Suites at Cowichan Bay. We hope to see you again soon!
2 out of 5
by A verified traveler from Alberta

Toe nails left behind by last guest

Posted Aug 6, 2017
Hire more help to actually clean the room but nice town
Comment from Hotel Management
Aug 8, 2017 by Rob G. - Director of Sales, Hotel Management
Thank you for taking the time to share your experience with our Expedia Family. Your comments have been noted, and you will be please to know we have already initiated our hiring process. Thank you again,