This time we were very surprised to find that in a standard room they didn't offer a hair dryer, safe in the room, balcony, refrigerator, ice machine in the hall way, I could go on and on, and most if not all of these things were offered in the past. Just seems like they have really scaled back on the rooms.
Comment from Hotel Management
Mar 6, 2017 by Casa del Mar Cozumel Hotel & Dive Resort, Hotel Management
Greetigns from Cozumel! First of all thank you for your recent stay!
In follow up your comments, probably there is a confusion, because we still offer rooms with hair dryer, iron, iron board, safe in the room, balcony, orgranic amenities, etc, but these are the Superior rooms categories, the standard categorie only has besic amenities with parking view, if you are interested with refrigerator into the room these are Ocean view room categories or deluxe cabanas. This time you booked a basic standard room category, I invite you to book our superior rooms, ocean or deluxe cabana where you will find extra amenities for make your stay more enjoyable.
We look forward to seeing you again in home.
Our best wishes,
Public Relations & Customer Service