Ratings based on 1,270 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2018
Always have a great stay. Staff is awesome. Good location.
Comment from Hotel Management
Mar 12, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Nice hotel With amazing breakfast included

Posted Mar 5, 2018
Casa Mexicana was an affordable Option with a great location and a amazing breakfast included. We stayed at an ocean view room and switched to a city view the next day (def the ocean view is a better option) staff is great, Enrique and Ruben at the front desk were very helpful providing us with tips on where to go eat around town
Comment from Hotel Management
Mar 6, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2018
Nice hotel with great location. Lovely room and fabulous breakfast. Staff always helpful and smiling.
Comment from Hotel Management
Mar 2, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Centrally Located Hotel

Posted Feb 26, 2018
Pros: Great location to all the downtown dining spots. Lots of good food surrounds this little hotel. Room was kept immaculate by the maid. Fridge was handy
Let's get this out of the way. I booked a package air/hotel back in September 2017..Deluxe room, balcony, ocean view. I maintained a line of communication with the reservation agent at Casa Mexicana a week up until our arrival. I requested a 5th floor balcony room but a few days before our arrival, she confirmed me in a room on the 4th floor. No big deal. On our arrival, and checking in, the desk clerk assigned me a room on the 2nd floor, and no ocean view room. After some back and forth, we were given a room on the 3rd floor ocean view. After this slight fiasco of bait and switch, we proceeded to our room. Nice room, super clean, all the amenities and a view from the balcony that was just great. The included breakfast was icing on the cake. If only they would turn on the steam tables to keep the food warm. Fresh made waffles, pancakes, omelettes were always good.
Comment from Hotel Management
Feb 28, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We sincerely apologize for the inconveniences caused during your stay. Awaiting your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio Texas

Nice people, excellent food

Posted Feb 26, 2018
We stayed 7 beautiful days the beach is very close to the hotel , I’m coming back very soon thank you Casa Mexicana hotel . See you
Comment from Hotel Management
Feb 27, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2018
The entire staff was great! Good food in the mornings.... great maid service! And in a great location to shopping and a great variety of restaurants! Highly recommended. And will for sure stay again next trip to cozumel!!!
Comment from Hotel Management
Feb 26, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

A nice, modern hotel in the heart of Cozumel.

Posted Feb 15, 2018
Pros: Comfortable, and convenient to the ferry. In town, so close to many great restaurants. It is a business hotel.
Location: This hotel is on the waterfront street just south of the main square. It is convenient to anything in town.
I lived in Cozumel for several years, and as a result had been inside this hotel before, though had never stayed there. It is a popular spot for conference meetings, and I have had several friends stay there. When I needed a hotel in Cozumel for a few nights on my trip, I was very pleasantly surprised to see that this hotel was very reasonably priced. We stayed in a city view room, which was very quiet, despite the hotel being right on the main strip (the Malecon). The beds were comfortable, and had surprisingly good linens. Breakfast was included, and it is a good buffet style breakfast. Many hot items are available, as well as an omelette chef. I don't believe you will find a better hotel in Cozumel in the town.
Comment from Hotel Management
Feb 16, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great hotel

Posted Feb 14, 2018
We love this hotel because it is close to markets, shopping and great restaurants. The beds are very comfortable. The facility is very clean and well kept. The staff is very accommodating and nice. The buffet breakfast is also great!
Comment from Hotel Management
Feb 14, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Wisconsin

Nice hotel with a great location.

Posted Feb 10, 2018
Room was very clean and the bed was comfortable. The daily breakfast buffet was very good as well.
Comment from Hotel Management
Feb 12, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Wow hotel is phenomenal

Posted Feb 5, 2018
Stay all over the world and l would rank this hotel right up there with any top tier hotel. For value it honestly cannot be beat. The staff at hotel makes it a 6 star stay!
Comment from Hotel Management
Feb 6, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...