Ratings based on 1,217 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Fl

Great view on the ocean side

Posted Dec 3, 2017
Pros: Nice location across the street from the ocean wall but no beach. Convenient to shops and restaurants. Reasonable rates, clean with a pleasant staff
Cons: There was work being done on the ground floor and the front desk was on the second floor at the top of the escalator. Colorful lobby, well decorate
Location: Typical tourist area and as you walk down the sidewalk the vendors try to talk you into there stores.
We missed our cruise out of Tampa so we flu to Cozumel to meet up with our ship and stayed one night at the Casa Mexicana. The second floor room had a great view of the ocean blue. The minor issue came when we wanted a bottle of water Tuesday evening but the bar was closed because the bartender was working somewhere else and locked things up before he left...but 3 hours later we got our bottle of water. Breakfast was the usual eggs, cereal, fruits and rolls. The coffee was good but the orange juice tasted watered down. The staff was friendly and spoke English. Beware at the airport. After we picked up our luggage and walked to the car rental area, a woman with a clipboard asked if we needed ground transportation. I said, Yes and she escorted us to a vendor. Smooth talker and and nice guy that promised a free one day car rental and free breakfast but we had to visit one hotel to pick up our coupon. This turned out to be a TIME SHARE. Big mistake!
Comment from Hotel Management
Dec 6, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from olympia, wa

Great location

Posted Nov 23, 2017
Breakfast is part of the price, ocean view room take that option, easy access from the ferry
Comment from Hotel Management
Nov 24, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Everything was excellent

Posted Nov 15, 2017
Pros: Everything was nice
Cons: Everything is ok
Location: A lot of things you can do cause he’s close to everything I recommend it
Nice service nice location and nice view it was in downtown .
Comment from Hotel Management
Nov 16, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Nice hotel

Posted Oct 30, 2017
Pros: It was clean, comfortable, quiet and reasonably priced.
Location: The hotel is located in town at the beginning of the strip ( shopping and dining ). It was two doors down from the Aqua Safari dive shop.
The room was clean and comfortable. The staff was friendly and helpful. The breakfast which was included with the room was excellent. The rate was reasonable and in fact, I have recommended this hotel to friends who stayed there and were equally pleased with the hotel and staff. We were not being hounded to become a member (For several thousand dollars) or to by a time share like most of the all inclusive do. (Which usually wastes a day of your vacation.) It is a clean quiet safe place the stay that lets you adventure a little bit with shopping and dining.
Comment from Hotel Management
Oct 31, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver,Colorado

Cozumel = Paradise!

Posted Oct 24, 2017 on Orbitz
Excellent staff; Courteous and attentive. This hotel is very clean. Breakfast is great as it has a variety. Great location if you don’t mind walking. Meuseum, Dinning, and shopping are all at a walking distance..and lastly for the nightly rate I would highly recommend anyone to stay at Casa Mexicana, as I can’t wait to be back!
Comment from Hotel Management
Oct 27, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Always great with a view, too

Posted Oct 22, 2017 on Orbitz
From the time you take the escalator up til the time you take it down on your last day, the stay is more than a wonderful experience. The employees are friendly and helpful. They will help you with whatever it is you need or want. The rooms are clean,beds are comfortable and the balcony view gives you a great view of the ocean. Love the place and we will stay there again and again
Comment from Hotel Management
Oct 24, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from League City TX

Very clean hotel with amazing breakfast

Posted Oct 21, 2017
Staff is friendly, hotel is very clean, great downtown location and amazing breakfast buffet included. This was our second stay and we will come back again.
Comment from Hotel Management
Oct 21, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburg, Texas

Comfortable and clean - Centrally located

Posted Oct 17, 2017
Pros: The clean and comfortable rooms and the breakfast.
Location: Great restaurants within walking distance and the Mega Department and Grocery store is a block away. Two nearby plazas have live music on weekends.
Very nice breakfast included with room. Very clean and comfortable but not a resort style hotel. It's located near downtown and not far from airport, but don't expect to find any beaches nearby even tho it's located right in front of the water.
Comment from Hotel Management
Oct 18, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Comfortable, well-maintained rooms, nice beach view, although not a bathing beach, courteaus staff and a relatively rich breakfast.
Comment from Hotel Management
Oct 9, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017 on Orbitz
Excellent location and good places to eat near the hotel.
Comment from Hotel Management
Oct 5, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...