Ratings based on 1,180 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from League City TX

Very clean hotel with amazing breakfast

Posted Oct 21, 2017
Staff is friendly, hotel is very clean, great downtown location and amazing breakfast buffet included. This was our second stay and we will come back again.
Comment from Hotel Management
Oct 21, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburg, Texas

Comfortable and clean - Centrally located

Posted Oct 17, 2017
Pros: The clean and comfortable rooms and the breakfast.
Location: Great restaurants within walking distance and the Mega Department and Grocery store is a block away. Two nearby plazas have live music on weekends.
Very nice breakfast included with room. Very clean and comfortable but not a resort style hotel. It's located near downtown and not far from airport, but don't expect to find any beaches nearby even tho it's located right in front of the water.
Comment from Hotel Management
Oct 18, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Comfortable, well-maintained rooms, nice beach view, although not a bathing beach, courteaus staff and a relatively rich breakfast.
Comment from Hotel Management
Oct 9, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
2 out of 5
by A verified traveler

No customer service.

Posted Sep 28, 2017
Pros: breakfast
Cons: customer service
No customer service. No customer service. No customer service. No customer service.
Comment from Hotel Management
Sep 30, 2017 by Bella Aguilera, Hotel Management
Dear guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Overall great experience. We stayed just one night but would definitely return. The room was clean, location is great and breakfast was delicious. Would recommend.
Comment from Hotel Management
Sep 7, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Perfect Location

Posted Aug 12, 2017
Location of hotel was perfect! Everything is within walking distance. Staff were friendly and helpful. Breakfast is included and it was overall satisfying for the price. Pool is small, but perfect for our two young boys who had an awesome time in it. Overall, a great stay for an awesome deal! Highly recommend!!
Comment from Hotel Management
Aug 21, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Nice hotel in great location

Posted Aug 4, 2017
Cons: They could clean the rooms earlier in the day.
Nice boutique hotel in central Cozumel. Attentive staff. Great breakfast. Prime location. Free parking was a huge plus. Rooms very comfortable with great air a/c. Near all restaurants and within walking distance of the ferry and a huge supermarket.
Comment from Hotel Management
Aug 4, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice, did not like the location.

Posted Aug 2, 2017
We were looking to be on a beach coast and this location does not provide that.
Comment from Hotel Management
Aug 3, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
2 out of 5
by A verified traveler from Virginia

Beware of staying here

Posted Aug 2, 2017
Pros: Rooms and location
Cons: Everything, start with customer service.
Location: Downtown so many restaurants and dive shops
Rude front desk staff who laugh at you when you ask them why at 3:10 PM your room is still not ready even when they know you have been waiting from 2PM. There is no beach, they falsely advertised that they have a restaurant. The lobby bar is so sad and pathetic and the pool is more like a fountain. They do have comfortable, clean rooms and a breakfast buffet. No peep hole for front dooor and no door chain, left luggage with bell hop and one came back with missing locks . Mostly catering to guests from South America is what we noticed. We gave up almost $300 and left the very next day to a decent resort and spa on the beach . Location is good if you want to be downtown. Won't make the mistake of booking here again and cannot for the life of me understand reviews of 4/5 that they get , it's beyond me. Must be their own staff giving reviews.
Comment from Hotel Management
Aug 4, 2017 by Bella Aguilera, Hotel Management
Mrs Kumar, As we told you on arrival, your case does not happen very often, we offer you once again apologies for the inconvenience caused. If you notice that a lock of your suitcase missing, you had to report it at that time, this has not happened previously. All our comments, as well as yours, are from guests who share their experience in our facilities and we are grateful with all for sharing with us this help us to improve our services. We apologize your bad experience and hope that in the future give us an opportunity to welcome you.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel convenient to downtown and diving

Posted Aug 2, 2017
Very accommodating, clean convenient hotel. Great sunset views if you get an ocean view room. Accommodated a ridiculously early check in which we really appreciated after a red eye flight.
Comment from Hotel Management
Aug 3, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...