Ratings based on 1,271 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Noise

Posted Apr 13, 2018
The hotel was amazing, the staff was awesome....until about 9pm, the pool was super loud, although we were told it closed at 9pm. We could hear our neighbors even if they whispered. We could hear anyone in the hallway or anywhere near our room. My husband and I did not sleep due to this. Made for a very hard plane ride home to the states.
Comment from Hotel Management
Apr 16, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

in town and fabulous

Posted Apr 9, 2018
Pros: quiet, relaxing, clean . in a great location and friendly staff
Location: great restaurants . La choza La mission great food ! thirsty cactus for drinks and music. rent a jeep and drive around this beautiful Island,
this hotel is in town and fabulous! Looking for a quiet place to relax at and be near all the local night life and restaurants this is the place! hotel staff friendly and accommodating. Breakfast buffet is awesome! Have Santa make you an omelet , she is awesome ! Jamie overlooks breakfast and the team and does a great job ! At the front desk Enrique takes good care of you and the little bar by the pool has Vincente making you your drinks. the rooms are spotless. we love staying here laying out on the pool deck facing the water . We are so close to many great food spots and shopping , this is the perfect place to be in Cozumel if you are looking for great service !
Comment from Hotel Management
Apr 9, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

A Good Hotel

Posted Mar 25, 2018
I stayed (3 nights) from a Sunday - Wednesday. A very nice hotel. It is in a good location. The hotel staff were very polite and helpful. My stay was positive from start to finish. I would gladly stay here again.
Comment from Hotel Management
Mar 26, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean rooms with great breakfast in downtown

Posted Mar 25, 2018
The rooms were comfortable and super clean. All personnel was very nice, except Aaron, who was rude. He didn’t want to validate the two vip passes that Expedia awarded me with. He told me that he could validate only one and that it depended on hotel availability so I needed to check on with the hotel again at 7 am on the same date of the check out. I have to say that I read all the small writing on the email and it didn’t say that at all. It said that I was awarded with two hours late check out for both of my rooms. I showed the emails to him and he even asked me for my cellphone to forwarded to himself, but insisted on not giving me the late check outs. I spoke with another person the following morning and he granted the late check out for us. Eveybody was very nice, except this guy (Aaron), who also didn’t want to return my driver license because one of the towels for the beach/pool was missing. The lady who cleaned one of our rooms took the wet towel when she cleaned our room, and I went to explain this to him but he said that it was our fault for taking the towels to our room. Well, nobody ever told us to don’t take the towels to our room. Wouldn’t be easier to ask the lady who cleaned our room instead of blaming us for the missing towel? I found a nicer person in the morning who talked to the employee who cleaned our room and returned me my driver license. Everybody else was super nice, including all the people working during breakfast and Ruben.
Comment from Hotel Management
Mar 27, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, reasonably priced

Posted Mar 22, 2018
Enjoyed our stay here in March 2018. Beds were very comfortable (not something to take for granted in Mexico). Very clean. Staff was friendly and attentive. Good view from ocean front rooms. Pool was nice. Great location for those who don’t need immediate access to ocean. Convenient to many very good restaurants and shopping. Breakfast is included. Fair WiFi. Recommend to those looking for something other than all inclusive and who don’t need to stay directly on the ocean.
Comment from Hotel Management
Mar 24, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in downtown san miguel

Posted Mar 20, 2018
I loved the Casa Mexicana omelette Santa made me most mornings!
Comment from Hotel Management
Mar 24, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Posted Mar 20, 2018
Great location. Very clean, updated, great breakfast. Staff is very helpful and friendly. Kids loved the pool. Bar next to the pool was very convenient. We would stay there again.
Comment from Hotel Management
Mar 24, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Modern hotel in downtown Cozumel

Posted Mar 19, 2018
We loved staying at Casa Mexicana. It's location was excellent. We could easily walk to plenty of restaurants and shops. There were always taxis parked out front for days when we wanted to go on a further excursion. The food was outstanding. Everything was made fresh right in front of you.
Comment from Hotel Management
Mar 26, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Best / clean and comfortable beds

Posted Mar 17, 2018
Different for the price is was great would go back and stay at this place . ..... Aaaaaaaalooooved it
Comment from Hotel Management
Mar 24, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff, awesome breakfast

Posted Mar 15, 2018
Was greeted as soon as we walked in with a beverage and staff to take luggage to our room Breakfast was awesome and we loved the staff they went out of their way to make sure everything was fresh and would get us what we needed. When we left was again meet by staff to go out and get us a taxi and loaded our luggage in the taxi. Will be staying there again!!
Comment from Hotel Management
Mar 15, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...