Ratings based on 396 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and view .Great staff!

Posted Feb 21, 2017
Great time. Great room and close to everything. Loved the staff and the breakfast every morning. Also the music in the evening was wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Brunswick, Canada

loved this hotel

Posted Feb 19, 2017
Very friendly and helpful staff. Very clean room and fantastic breakfast. Within walking distance of many shops and restaraunts. Highly recommend this hotel. We would visit again.
Comment from Hotel Management
Feb 20, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Good location

Posted Feb 16, 2017
Pros: Everything but dogs
Cons: No pets.
Location: Great location for everything, shopping ,dining, ferry, tours, mega.
Enjoyed our stay very much. We had ocean view 5th floor ,can't get any better, almost right on the water. Breakfast buffet was very good large variety, fresh. Close to everything downtown. My only complaint was we heard dogs barking every evening, not very loud but most doors face the court yard and sound echoes. We would for sure stay again. the room was spotless, very large balcony, small pool but we enjoyed our balcony more. NOT a fan of dogs in a vacation hotel!
Comment from Hotel Management
Feb 16, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Couples
by A verified traveler from Montreal, Qc

Perfect hotel for a quick stop in Cozumel!

Posted Feb 7, 2017
Pros: The bed, the location and the staff
Cons: Coffee/tea all day in the lobby
We stayed at Casa Mexicana for one night while visiting family on a cruise. The hotel is located between the two cruise ship ports and a 5 minute walk from the ferry from Playa del Carmen. The staff was super friendly for both the check-in and check-out. The hotel itself is very nice and modern, located on the second floor with a pretty (but small) pool that makes it look like you're on a cruise yourself! The best part about Casa Mexicana (other than the super comfy beds) is the breakfast. The team works very hard and everything was delicious and generous.
Comment from Hotel Management
Feb 8, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT LOCATION

Posted Feb 5, 2017
Pros: Nice rooms, great location, breakfast buffet and friendly and helpful staff.
Great hotel close to all activities. Fantastic rooms and reasonably priced.
Comment from Hotel Management
Feb 8, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Ab.

casa mexicana

Posted Feb 2, 2017
Nice hotel close to town square, beach, ferry and docks. Great staff and delicious breakfast Buffett. Will definitely be staying there again!
Comment from Hotel Management
Feb 3, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from ok

Nice hotel near downtown

Posted Jan 29, 2017
Clean hotel with great breakfast. Staff was great and helpful
Comment from Hotel Management
Jan 30, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jan 28, 2017
Pros: Cleanliness
Cons: Larger pool
Location: Close to downtown and restauraunts.
All staff friendly and so clean! Close to food and shopping.
Comment from Hotel Management
Jan 28, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, central but not my version of 4.5 star

Posted Jan 28, 2017
Hotel was comfortable clean and centrally located to downtown. I went on business and it served my purpose well.
Comment from Hotel Management
Jan 28, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Elkton, Maryland

Perfect San Miguel Downtown Location!

Posted Jan 27, 2017
Pros: See above
Cons: Nothing
Location: See above
Casa Mexicana was a fantastic hotel! The room was kept immaculate by the staff and they were very quick to respond to any request... with a big smile! The breakfast buffet was excellent with fresh fruit and items cooked to your liking if you couldn't find an entree among the many offerings on the buffet line. The hotel is in a perfect location! A 5 minute walk to the ferry, 10 minutes from the cruise ships and surrounded by many restaurants and shopping. Senor Frogs was a 2 minute walk from the hotel for entertainment at night! Scooters could be rented right around the corner and Francisco took care of all of our tour needs at very reasonable rates! All in all, a wonderful hotel that I am sure to stay at again!
Comment from Hotel Management
Jan 28, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...