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Get an overview of this hotelHotel with dive shop one mile from downtown

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On the Caribbean Sea

This hotel is set on the Caribbean Sea, 5 miles from Cozumel International Airport and less than 1 km from Punta Langosta, Cozumel's fanciest shopping and dining mall.

Swim-up margaritas

Amenities at Cozumel Palace All Inclusive include outdoor infinity and splash pools, a swim-up bar, a children's club, 4 restaurants, and easy access to the Caribbean Sea.

Magical water views

Accommodations at Cozumel Palace include ocean or city views, minibars, nightly turndown service, bathrobes, and slippers.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment

Water activities

  • Snorkeling


  • Aerobics


  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Attracted by the hotel's dive shop, its casual ambience, and its proximity to downtown shopping, dining, and nightlife, scuba divers and snorkelers come to the Cozumel Palace year-round. Stairs on a dock lead down to Caribbean Sea fronting the hotel. Coral heads lie near the stairs for snorkelers, and a reef just offshore provides scuba diving opportunities

The resort features 3 swimming pools, including a seafront pool with a swim-up bar and shallow children's section. A shop in the hotel sells gifts, sundries, snack foods, beachwear, and liquor. The resort also features 4 on-site restaurants. A beauty shop contains 2 massage rooms and also offers facials, body scrubs, waxing, and hair and nail care. An Internet Point and complimentary wired/wireless Internet access are available as well as computer rental. A roundtrip airport shuttle (surcharge) can be arranged, on request. The hotel purifies its water.

The amenities, activities, and gratuities at Cozumel Palace are included in the room rate; guests are not charged extra for on-site meals, drinks, activities, entertainment, and use of non-motorized water-sports equipment.

All-Inclusive details:

  • All meals and beverages, including alcoholic beverages
  • Unlimited long distance telephone calls to the Continental US, Canada, and Mexico
  • 24-hour room service
  • Wireless Internet access throughout resort
  • Bottle of wine upon arrival
    • 24-hour fitness facilities 
    • 24-hour front desk 
    • Arcade/game room 
    • ATM/banking 
    • Babysitting or childcare (surcharge) 
    • Business center 
    • Children's club (free) 
    • Children's pool 
    • Concierge services 
    • Dry cleaning/laundry service 
    • Elevator/lift 
    • Free breakfast 
    • Free valet parking 
    • Free WiFi 
    • Free wired high-speed Internet 
    • Full-service spa 
    • Garden 
    • Gift shops or newsstand 
    • Hair salon 
    • Luggage storage 
    • Multilingual staff 
    • Number of bars/lounges - 2 
    • Number of buildings/towers - 1 
    • Number of floors - 7 
    • Number of outdoor pools - 3 
    • Number of restaurants - 4 
    • Poolside bar 
    • Porter/bellhop 
    • Shopping on site 
    • Spa treatment room(s) 
    • Swim-up bar 
    • Terrace 
    • Total number of rooms - 175 
    • Tours/ticket assistance 
    • Free use of nearby fitness center 
    • Wedding services 

    Family Friendly Amenities

    • Arcade/game room  
    • Babysitting or childcare (surcharge)  
    • Children's club (free)  
    • Children's pool  
    • Cribs/infant beds (complimentary)  
    • Free Wi-Fi  
    • In-room childcare (surcharge)  
    • Outdoor pools  


    Available in all rooms: Free WiFi

    Available in some public areas: Free WiFi , Free wired high-speed Internet


    Free valet parking

    Room Amenities

    • Air conditioning 
    • Balcony 
    • Bathrobes 
    • Blackout drapes/curtains 
    • Climate control 
    • Coffee/tea maker 
    • Free bottled water 
    • Free toiletries 
    • Free cribs/infant beds 
    • Daily housekeeping 
    • Designer toiletries 
    • Free WiFi 
    • Hair dryer 
    • In-room childcare (surcharge) 
    • In-room massage available 
    • In-room safe (laptop compatible) 
    • Iron/ironing board 
    • Jetted bathtub 
    • LCD TV 
    • Minibar (stocked, free items) 
    • Phone 
    • Pillowtop mattress 
    • Premium bedding 
    • Premium TV channels 
    • Private bathroom 
    • Room service (24 hours) 
    • Satellite TV service 
    • Separate bathtub and shower 
    • Slippers 
    • Turndown service 

    Where to Eat

    Turquesa - International/Italian cuisine served. Breakfast and lunch buffets featured; dinner a la carte. Open daily.

    MoMoNoHaNa - Asian cuisine. Dinner a la carte. Open daily.

    Bugambilias - Mexican cuisine served. Dinner a la carte. Open daily.

    Flamingos Bar - Poolside bar. Music/snacks served. Open daily.

    Lobby Bar - Live music featured. Snacks served. Open daily.

    Nearby Things to Do

    An independently operated dive shop at the hotel offers scuba-diving instruction, including a beginner's course, a refresher course, an advanced course, and a certification course. The shop also arranges reef, wall, wreck, and night dives and snorkeling tours, and rents scuba diving and snorkeling gear. The hotel maintains complimentary lockers for gear next to the dive shop.

    Cozumel Country Club offers an 18-hole golf course 3 miles (4.75 km) from the resort.

    The hotel offers a trip to Playa Mia Grand Beach Park, with departures on mornings Monday through Saturday. This includes: roundtrip transportation to the park, beach club entrance fee, and facility usage of showers, restrooms, changing rooms, swimming pool, kayaks, paddle boats, hobiecats, water trampoline, aquatic iceberg, volleyball courts, and the kids' area.

    The recreational activities listed below are available either on-site or near the hotel; fees may apply.

    • Golfing nearby 
    • Personal motorized watercraft on site 
    • Windsurfing nearby 
    • Sailing nearby 
    • Bicycle rentals nearby 
    • Parasailing nearby 
    • Playground on site 
    • Scuba diving on site 
    • Snorkeling on site 
    • Volleyball on site 

    Spa Services

    Services at the Cozumel Palace include manicures, pedicures, and hair styling offered at the beauty salon, and 4 couples' treatment rooms and 5 individual treatment rooms, featuring attentive service by an uncommonly friendly staff.


    To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

    • Accessible bathroom 
    • In-room accessibility 
    • Roll-in shower 

    Hotel Policies


    Check-in time ends at Midnight

    Minimum check-in age is 18

    Check-in time starts at 3 PM

    Special check-in instructions:

    Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the discounted rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.


    Check-out time is noon

    Payment types

    Children and extra beds

    • Children are welcome.
    • Free rollaway/extra beds!
    • Free cribs (infant beds)!

    You need to know

    Extra-person charges may apply and vary depending on hotel policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.

    Hotel Name

    We should mention

    Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

    Up to USD 2500 Resort Credit Promotion

    Book a minimum 3-night stay for travel now - December 23, 2016 and receive a resort credit valid towards select resort services and amenities, including golf, spa, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay:

    • USD 500 resort credit with a 3-night stay
    • USD 750 resort credit with a 4-night stay
    • USD 1500 resort credit with a 5-8 night stay
    • USD 2000 resort credit with a 9-11 night stay
    • USD 2500 resort credit with a 12-night minimum stay
    Valid for all room/rate categories. Credit applied to guest's final bill at check-out. One credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services, products, are subject to availability. Golf credit is valid for resorts in Cancun and Riviera Maya. Resort credit for scuba diving at Cozumel Palace is valid for certified and non-certified divers and beginners. Unused credits valid for up to 1 year from the check-out date and is transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2016. When using resort credit for My Palace Memories, Resort Credit Shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Offer is subject to change. Other restrictions may apply.

    Unlimited Phone Calls Promotion

    All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

    Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

    Complimentary Honeymoon Offer

    Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits:

    • Mini honeymoon cake
    • Bottle of sparkling wine
    • Complimentary honeymoon dinner at select restaurants
    • 2 honeymoon t-shirts
    • Breakfast in bed (upon request)
    • Guaranteed turndown service
    • Honeymoon desk
    • Late check-out until 6 PM (subject to request and availability)
    Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

    Eat & Play All Palace Resorts Promotion

    Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including:

    • Beach Palace Resort All Inclusive
    • Isla Mujeres Palace All Inclusive Resort
    • Moon Palace Golf & Spa Resort All Inclusive
    • Playacar Palace All Inclusive
    • Sun Palace Couples Only All Inclusive
    Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

    Kids Stay, Play, and Eat Free

    Book a stay in any room or rate category now - August 28, 2016 for travel June 1 - August 31, 2016 and kids 12 and under stay, play, and eat for free.

    Must book any room or rate category to receive benefits. Full details at check-in. Children 12 and younger eat free when ordering from the children's menu and dining with paying adults order from the regular menu. Limited to 2 children per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. There are no room charges for children 12 and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Reservations with overlapping dates qualify for this promotion; discount will apply for nights within travel window. Proof of child age required at check-in. In the event the child is over the age of 12 at check-in, the difference in rate will be charged at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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