Ratings based on 1,165 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great hotel with superb service

Posted Apr 17, 2018
First of all, when you are here please say Hi to Roger and Carlos out at the pool - Roger was our most attentive pool side waiter in many trips to places in MX and Carlos was a great activity host. All staff were above expectations and the service was very high level consistently. Food options aren’t as far ranging as other places Have been but the quality was superior and great freshness. Room service was also high quality. Great week overall
Comment from Hotel Management
Apr 19, 2018 by Cozumel Palace, Hotel Management
Thank you for your kind comments. Your recognition will be shared with Carlos and Roger who went above and beyond to pamper you and to create a memorable one for you. It has been a pleasure for us to have hosted your vacations and we look forward on welcoming you back soon. Sincerely, Karla Corona
5 out of 5
Recommended
for Everyone
by A verified traveler from Casper, WY

Friendly service, great food, great view!

Posted Apr 4, 2018
Our first experience staying in an all inclusive resort and we were very happy. ALL of the staff were extremely friendly. The food was great, the drinks even better. There was always some form of entertainment to participate in, and the pool, oh how I miss that pool!! The snorkeling at the hotel was fantastic. I didn't really mind so much but just be aware there is not really a beach.
Comment from Hotel Management
Apr 9, 2018 by Cozumel Palace, Hotel Management
Dear Rebecca, Thank you so much for your amazing review and kind words, we really appreciate your recognition to the staff and all the amazing amenities that the resort has to offer. We all look forward to the opportunity of welcoming you back.
4 out of 5
by A verified traveler from Minnesota

Great snorkeling hotel

Posted Apr 3, 2018
We stayed at Cozumel Palace from March 24-April 1 as we wanted a diving and snorkeling hotel on Cozumel. My family and I like to chose 4+ star hotels as it is only 3 of us . Positives - clean room , great staff , spectacular view without a cruise ship parked in your front yard , , food quality was good not excellent , walking distance to town -10 min - , pool area music wasn’t club or hip hop Mexican all day , they played a lot of 80’s ..good cocktails , no reservations needed for restaurants , small incidentals like cotton towels in the restrooms , chocolate on the pillows for turn down service , and this is huge — unlimited towels at the pool and rooms !! Negatives - food variety limited , the buffet had the same options almost daily and has limits. Options, the Asian , Mexican and Italian had very limited menu’s as well , pool side menu was small but fantastic ! Recommend the flank steak tacos ! Limited options for lounge chairs near the pool as the “ diamond members “ Had many chairs reserved for them . Hit up immediately for membership ( time share ) meetings and they give you incentives to participate as in $200 off diving . If you don’t become members after many “ no thank you’s” on our part we were treated very cold on the way down the elevator .. just avoid the guys at the desks with the green shirts .. summary :: I would not stay here again because of the limited chairs and very limited food options. We will return to Riu - otherwise it was wonderful
Comment from Hotel Management
Apr 9, 2018 by Cozumel Palace, Hotel Management
Dear Shane, Thank you so much for your recognition to the staff and for taking the time to share your description about your stay,I am happy to read your overall experience was good, however we are duly noted your feedback, since for us there is nothing more important than your total satisfaction. With all respect we look forward to the opportunity of hosting you one more time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing once again!!!

Posted Mar 30, 2018
Second visit to Palace. We were just as amazed as the first time. Most of the staff was the same, which was awesome. We have been to a lot of resorts, and have never seen any that take care of you the way this staff does. They look for ways to help! From check in, to poolside, and waiters in the restaurants. Could not find one person that didn’t look like they love their job! Beautiful place, but we go back because it is warm and welcoming!!
Comment from Hotel Management
Mar 31, 2018 by Cozumel Palace, Hotel Management
Dear guest, Second visit to our resorts and second time that we exceeded your expectations. This is certainly amazing and more proud we feel that your stay was very pleasant and that in every aspect of your stay there was nothing but a memorable experience. Thank you dearly for sharing your kind comments and we look forward on welcoming you back very soon. Sincerely yours, Karla Corona
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 26, 2018
Very fine hotel. Had great trip. The staff is wonderful and so is the food. I believe we've found the best place on earth at this hotel.
Comment from Hotel Management
Mar 27, 2018 by Cozumel Palace, Hotel Management
Dear Guest, Our guests satisfaction is our main priority as well as creating beautiful and long lasting memories from their trip. It has been a pleasure to have you as our distinguished guest and to exceed your expectations. Thank you for taking the time to review your stay at Cozumel Palace and we look forward on your return visit soon. With pleasure, Karla Corona
4 out of 5
Recommended
for Families
by A verified traveler from blaine ,mn

Nice stay but wouldn't return

Posted Mar 20, 2018
Pros: The service from the staff was the best part of this property
Cons: More clarity on resort credit. The resort credit has limitations and I perceived the credit would off set the cost of our stay.
Location: $5 taxi to either ferry or cruise ports for shopping. Nothing touristy walkable in my opinion. Very safe area
NO BEACH area BUT life jackets and paddle boards provided. Life guard on duty. I seen plenty of people snorkeling right from property- not sure if equipment was provided. Folks said they seen a few fish. Ocean access is by platform/stairs which was safe/convenient. This resort felt more like a nice to upscale hotel not a resort...the property is to small with not many dining options. 3-5 nights is plenty- anything more I'd be sick of dining options and size limitations of resort. Service from the pool and dining staff was excellent.
Comment from Hotel Management
Mar 20, 2018 by Cozumel Palace, Hotel Management
Dear jenny, Thank you for taking the time to share your comments from your recent experience with us. We are glad to learn that your overall experience was very positive and with the service provided by our amazing staff exceeded your expectations. We appreciate very much your comments and certainly hope to have the opportunity to host you once again in the future. Kindest regards, Alberto Baca
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2018
Exceeded expectations. Hotel staff amacing they went above and beyond
Comment from Hotel Management
Mar 15, 2018 by Cozumel Palace, Hotel Management
Wow, Thank you so much, it is a true honor to read this. On behalf all the staff we hope to have the opportunity of welcoming you back son.
5 out of 5
Recommended
for Everyone
by A verified traveler from Poplar Bluff MO

All inclusive resort in Cozumel

Posted Mar 6, 2018
Very pleased with the service and amenities at this resort. Rooms are well appointed and clean, staff is friendly and helpful, and services offered on site include scuba diving, a spa/salon and daily pool side activities as well concierge staff at the ready to help with planning excursions. Restaurants cater to different palates, including Asian, Italian and Mexican themed menus. The poolside bar staff added to our wonderful stay, especially Darwin and Jesus. The whole all-inclusive experience here was the best we have ever experienced! Definitely plan to return soon to use up the rest of our resort credits!
Comment from Hotel Management
Mar 12, 2018 by Cozumel Palace, Hotel Management
Dear martha, Thank you so much for staying with us and for taking the time on writing this kind review. It is always a pleasure to read that our guests experienced so many good times and memories during their stay at Cozumel Palace. We really believe that our guests expectations should be not only met but exceeded and it is a pleasure to read the names of the staff that pampered you and provided an unforgettable time. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Duluth,mn

Great all inclusive

Posted Feb 27, 2018
Super staff, great food and selection, very clean property.
Comment from Hotel Management
Mar 1, 2018 by Cozumel Palace, Hotel Management
Dear Dave, Thank you so much for the amazing rating and your wonderful words, for us the most important thing is your satisfaction and comfort. We all look forward to having the opportunity of hosting you again. Cordially.
5 out of 5
Recommended
for Everyone
by A verified traveler

very good all-inclusive option

Posted Feb 26, 2018
Pros: FOOD and friendly service walkable to downtown beautiful views overlooking the sea great sunsets
Location: dolphin swim we liked the one next door better than the one recommended by the hotel 3 reef Snorkel
generally I am not a big fan of all-inclusive resorts, but this place is special! Cozumel is beautiful! the food is very good at all the restaurants, the people that work there are exceptional special thanks to Rodger at the pool area and Angel and Katia at the buffet. everyone treats you like their family. plenty to do in the area, dolphin swim, and 3 reef snorkel trip are a must. we rented a jeep and drove to the other side of the island very different and fun. i recommend a drink or lunch at coconuts. plenty of shopping downtown if you like that, or just spend a day at the pool. no sand beaches at the hotel but you can do some snorkeling on site. if you want a big night life party scene then go downtown to the night clubs or book a different resort.
Comment from Hotel Management
Feb 27, 2018 by Cozumel Palace, Hotel Management
Dear ernie & micelle, we are beyond happy to read that you enjoyed your stay with us, thank you for giving us the opportunity to host you, for us, it is a real pleasure to serve you and we can't wait to welcome you back soon.