Ratings based on 1,143 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Little too pushy with the promotions

Posted Jan 3, 2018
Once we got to the hotel they directed us toward the gentleman to talk about our resort credits. All he tried to do was push the free ferry and 90 min promotion at a sister property. After declining didn’t get far with the credits. Went back later and visited with Fernando and he got us squared away. Felt pressured about promotion the rest of the trip every time we walked pass the desk. Expedia gold memeber and was placed across the hall from the loudest mechanical room you have ever heard. They did move us, but feel like every time I book with Expedia we are treated like second folks. Second and last trip to Mexico I will book with Expedia
Comment from Hotel Management
Jan 15, 2018 by Cozumel Palace, Hotel Management
Dear Robert, thank you so much for choosing us for your vacations, we really regret your not that good experience since for us your comfort and relaxation its paramount, it would had been great if you shared this experience with us while stayed at the hotel in order to provide you with immediate assistance. We all look forward to the opportunity of having you as a guest one more time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Great Experience!

Posted Jan 2, 2018
We had a wonderful vacation at this hotel. All of the staff was very polite and attended to our needs. This was our first experience with a all inclusive hotel. We thought we would get tired of the food but it was actually one of the highlights of the hotel. We loved the Asian restaurant especially. We also appreciated the extended hours of the meals. We would go out during the day but we knew we had up to 4pm to come back for lunch. It was also nice to return from the day at the beach and grab a drink and relax by the pool. If you have kids with you, I highly recommend the family suite. My teenage kids loved being upstairs in their loft with their own bathroom. The room could use some updating but they were clean and comfortable. The location of the hotel is great right near town and local activities. There is no beach at this hotel if you are looking for that. There is a sandy area with lounge chairs. Get out and see the beaches on the island. They are wonderful!!!
Comment from Hotel Management
Jan 2, 2018 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for sharing your kind comments with us. We will be happy to welcome you back soon, it will be a pleasure for us. Best regards,
5 out of 5
Recommended
for Families
by A verified traveler from Mountain View, CA

Fantastic way to spend a family vacation!

Posted Dec 30, 2017
Pros: The hotel is beautiful, the staff is amazing, and the rooms were perfect. We especially loved the in-room hot tub and hammock!
Cons: Maybe a basketball hoop/court, kayaks, a few more paddleboards.
Location: Loved how close it was to everything: the ferries, downtown, the airport, sightseeing.
The staff was amazing: so friendly, helpful, and accommodating. The food was consistently delicious. The hotel is beautiful and quiet - such a relaxing environment. I hope to have the opportunity to return!
Comment from Hotel Management
Jan 3, 2018 by Cozumel Palace, Hotel Management
Dear T, We really appreciate your kind words about the food, the staff and the relaxing ambience. Thank you for the amazing rating, it make us feel so happy by learning you enjoy your stay with us. We all hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2017
Overall, I had a great time. The staff were extremely friendly.
Comment from Hotel Management
Dec 20, 2017 by Cozumel Palace, Hotel Management
Dear Guest, we really appreciate your kind words, it make us happy to learn you enjoy your vacations, we look forward to welcome you back. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

very pleased

Posted Dec 16, 2017
could not have had a better vacation. From the staff to the room to the food. Everything was perfect. Have already made plans to return
Comment from Hotel Management
Dec 20, 2017 by Cozumel Palace, Hotel Management
Dear Mike, we feel extremely proud with your amazing review, it make us feel so honored learning you had such a wonderfull experience with us. We all look forward to see you very soon. Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

The only way to go!

Posted Nov 4, 2017
The number of times we met people staying there that said “this is our 3-5 visit!” Says a lot about what it was like. Close to everything including the ferry, absolutely amazing.
Comment from Hotel Management
Nov 6, 2017 by Cozumel Palace Team, Hotel Management
Dear Guest, Thank you so much for your kind comments, we are happy to know you had an amazing time during your stay, our main priority is to surpass all of your expectations. We look forward to your next visit soon! Best wishes, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Posted Nov 2, 2017
Nice facility but showing it’s age. Staff is excellent .
Comment from Hotel Management
Nov 2, 2017 by Cozumel Palace Team, Hotel Management
Dear Guest, Thank you so much for sharing your kind comments with us. We will be happy to welcome you back soon, it will be a pleasure for us. Best regards, Cozumel Palace
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Great staff

Posted Sep 20, 2017
Amazing place and people. The food and drinks were top notch (go to the Italian place). Only thing that would make this place better is a sandy beach down to the water. I would recommend this hotel to anyone.
Comment from Hotel Management
Sep 21, 2017 by Cozumel Palace, Hotel Management
Dear Brad, Your comments are greatly appreciated, thank you so much for sharing them with us. We are glad to know you had such amazing time during your stay, hopefully you will repeat the experience soon. We will be waiting for you. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Very friendly and helpful staff. This place is pretty amazing.
Comment from Hotel Management
Aug 29, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your kind comments, we truly appreciate them. Your complete satisfaction is our main goal and we are very happy to know it was accomplished during your stay. We shall see you soon! Cordially, Cozumel Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Great service, awesome restaurants, very professional stuff. Thank you.
Comment from Hotel Management
Aug 29, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your kind comments, it is always a pleasure to be your host, we look forward to your next visit for another superb experience at Cozumel Palace. Best regards, Cozumel Palace Team