Ratings based on 1,097 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted May 20, 2017
This was our 6th visit to the hotel. We love it! Great location, awesome staff, good food. What more could anyone ask for? Highly recommended.
Comment from Hotel Management
May 20, 2017 by Cozumel Palace., Hotel Management
Dear DarrinR, Thank you so much for your kind comments, we're glad to know you enjoyed your experience during your stay, your satisfaction is always the most important for us. Please come back soon! Best regards, Cozumel Palace Team
4 out of 5
Recommended
for Couples
by A verified traveler

Great place to stay, beautiful view of the ocean

Posted May 10, 2017
Pros: The services was spot on,,, everyone had a smile and was always welcoming you!! Great setting on the ocean, beautiful sunsets,,
Cons: What to improve, stay longer,,,,
Location: Lots to do and plenty of site to see, shopping, eating and more, just getting to know the ins and outs of the town, We felt very safe, going back!!!!
We are VIP members and were treated as VIP. Great service, great food and unbelievable view! Walking distance to town the ferry and just about anything you want!!
Comment from Hotel Management
May 11, 2017 by Cozumel Palace , Hotel Management
Dear guest, First and foremost, thank you so much for choosing Cozumel Palace as your resort during your recent trip. We appreciate your comments. We're glad to know you found everything perfect during your stay, your satisfaction is the most important for us. Please come back soon. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands, Texas

Paradise at the Cozumel Palace

Posted May 8, 2017
Pros: The great staff makes you feel welcome.
Cons: Pool needs some updating.
Location: Location is perfect. Near town, but not close to the cruise terminals that can get congested.
This hotel has everything. Great staff, very clean, comfortable rooms, 5 star restaurants, fantastic entertainment!!! It is located right on the water so you can watch the boats come and go. The sunsets are amazing! You can snorkel and swim right off the dock. The only thing that needs upgrading is the main pool is showing some wear. I have traveled there twice and would come back again.
Comment from Hotel Management
May 9, 2017 by Cozumel Palace, Hotel Management
Dear Dar, First and foremost, thank you so much for choosing Cozumel Palace, we're glad to know you found excellence in all of our services. Please rest assured your comments about the pool will be forwarded to management for a proper follow up. Thank you once again for choosing us, we hope to see you once again soon at Cozumel Palace. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful!!

Posted May 5, 2017
I loved every thing here. Excellent service, good location.
Comment from Hotel Management
May 5, 2017 by Beach Palace Cancun, Hotel Management
Dear Guest, We truly appreciate your comments, thank you so much for sharing with us. We hope to see you once again soon at Beach Palace. Kind regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

No complaints, only praise

Posted Apr 14, 2017
Excellent facilities, unparalleled service. I can't praise the staff enough. Not only that the hotel and staff did everything possible to make us comfortable and happy, the staff did all that with care, and a smile. I can't describe it, but somehow they made the place feel happy, as they themselves seemed happy. Our son had his birthday during our stay. The staff baked no fewer than three unbelievable cakes for him on three different days, all for no charge at all to us. That made our little boy so happy, it made our vacation so memorable. Thank you all at the Cozumel Palace. You have earned a loyal following in our family. We will definitely come back.
Comment from Hotel Management
Apr 14, 2017 by Cozumel Palace., Hotel Management
Dear Shawkat, We would like to thank you for choosing Cozumel Palace. It is a huge pride for us to receive such positive feedback from you. This definitely motivate us to keep working harder everyday, always looking forward to your complete satisfaction and improving to surpass all of your expectations. It is always a pleasure to have you at your home away from home, please come back soon, Cozumel Palace will be waiting for you. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

First class!!

Posted Apr 3, 2017
We enjoyed ourselves from the time we arrived to the time we left! Great staff and beautiful view. Would recommend this hotel to everyone!
Comment from Hotel Management
Apr 4, 2017 by Cozumel Palace Team, Hotel Management
Dear Rena, Thank you so much for your comments. We're happy to know about your positive experience at Cozumel Palace. We're totally committed to your satisfaction as a guest. Thank you for choosing us, please come back soon. Kind regards, Cozumel Palace
5 out of 5
Recommended
for Everyone
by A verified traveler

Best All-Inclusive!!

Posted Apr 3, 2017
We have been to many resorts. I was blown away by the staff at this resort. So friendly, and happy. I actually saw them laughing from time to time with each other. Whatever the management is doing here, it is working. Creates a very relaxing atmosphere. We were asked about every 30mins at the pool if we needed anything. There were activities throughout the day for the kids. Water volleyball, basketball, bracelet making.....kids had so much fun!! Amazing service!! We will definitely be going back!
Comment from Hotel Management
Apr 4, 2017 by Cozumel Palace Team, Hotel Management
Dear Guest, Firstly, thank you for choosing Cozumel Palace. We're delighted by your comments, thank you so much for sharing your feedback with us. We work very hard on setting the right ambiance in the resort, to create a relaxing and pampering atmosphere just as you mention. This combined with the kindness and attention from our staff makes the perfect combination for an incredible vacation experience. Thank you so much for your confidence, we shall see you soon! Kind regards, Cozumel Palace
5 out of 5
Recommended
for Everyone
by A verified traveler from Sparks NV

Paradise on Earth

Posted Mar 31, 2017
Pros: The Palace is super clean, they seem to work at it 24 hours a day, housekeeping coming to clean the room or provide turn down service, EVERYTHING.
Cons: Nothing
Location: The National Park, Tulum, little shops with friendly people that aren't pushy. Wonderful food and an incredible ocean view. Rent a car and explore!
What an incredible experience to be welcomed by wonderful and helpful staff who went out of their way to make our visit so memorable. Expedia's description does not do the palace justice. Multiple all the amenities and perks by ten and you might come close. We had a mishap with a car rental through Expedia (not Expedia's fault) and the Palace took care of everything for us. We went for our 27th anniversary and were surprised by all the little touches the staff went out of their way to take care of us.
Comment from Hotel Management
Apr 1, 2017 by MarcosRojas , Hotel Management
Thank you Joan, we are glad you had a good stay. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Great hotel. Great if you're scuba diving!

Posted Mar 30, 2017
Room was awesome. Pool was kind of gross. Great for scuba diving! If you want beach, have to cross to the mainland. Sister hotel gives you all the same privileges! They have a beach as well.
Comment from Hotel Management
Apr 1, 2017 by MarcosRojas, Hotel Management
Thank you Theresa Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great all-inclusive resort on the ocean!

Posted Mar 30, 2017
The staff was very friendly and helpful. The resort was clean and well maintained. Food was good, very good options with no reservations required. Definitely will be returning!
Comment from Hotel Management
Apr 3, 2017 by Beach Palace Cancun, Hotel Management
Dear Sarah, thank you so much for your visit. We're happy to know Beach Palace met all of your expectations. Please rest assured we are continuously working on improvements, always looking forward to your complete satisfaction providing the most enjoyable vacation experience. We shall see you soon! Kind regards, Beach Palace Cancun