Ratings based on 1,119 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

First time to stay at an all inclusive

Posted Aug 8, 2017
Pros: Food and dive shop
Cons: Kids are noisy. That would be hard to change. lol
Location: Just minutes away from downtown and the ferry to Playa. Great location.
We have stayed in motels in Playa and have been on several cruises. This was our first time to stay at an all inclusive. The room was great and food was wonderful. The only issue we had was there were a lot of kids there during our stay. One of the staff told us they were at 97% capacity during our stay. So the pools were crowed and kids were everywhere. My wife and I were celebrating our 25 anniversary and if we had it to do over again, we would have stayed at an adults only all inclusive. Please understand that this place is amazing. The staff are great and friendly and try to meet your every request. The resort credits are a plus and the dive shop in awesome. I dove nine times during our stay and can't say enough good thing about the dive company.
Comment from Hotel Management
Aug 9, 2017 by Cozumel Palace, Hotel Management
Dear Eric, We are pleasantly surprised by your comments. Thank you so much for sharing your review with us. Indeed, as a family resort, it is quite common to find many kids around during summer while they are on vacation. Otherwise the amount of kids in the resort is actually very low, since they are at school. We are happy to know Cozumel Palace surpassed your expectations, hopefully we will see you again soon! Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Acushnet

Cozumel palace

Posted Aug 3, 2017
An excellent approach to all inclusive I would definitely recommend palace resorts the food is fresh and better than expectations. The hotel staff were friendly and attentive without being bothersome. Example first breakfast my wife son and I ordered coffee but my daughter prefers tea so the waiter shows her a box with multiple varieties and she picks English breakfast tea. The next morning we go to breakfast while our coffee is being poured Fuli brings over a pot of English breakfast tea and confirms her choice before placing it on the table. Around 5pm the maid checks by to see if we needed ice and more towels. We thought that the quality of the service may be confined to Cozumel so we took a trip to playa del carmen palace and we found that hotel to have the same high standards. I could go on and on with praise we will definitely be staying at palace resorts again. Oh in the hotel lobby price in pesos for taxi ranks all over the island including the airport which was 200 pesos this is $11.25 so round trip is $22.50 not $134 that we paid booking the shuttle bus. It's 10-15 mins away and the taxis are plentiful and honest that's the only thing I'd do different. If going to Cozumel go to paradise beach that is the 2nd photo. The first is snorkeling in the shallows and the last is the view from our room.
Comment from Hotel Management
Aug 7, 2017 by Cozumel Palace, Hotel Management
Dear Darren, What a wonderful review! Thank you so much for choosing Cozumel Palace and sharing your amazing comments with us. Just as you mention, high standards on customer service is one of the things we are all proud about at Palace Resorts. Of course we always do our best to make it even better and have this special and unique feeling, always thinking on your satisfaction and looking for new ways to keep you amazed. We hope to be honored with your visit once again soon. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel and stay.

Posted Jul 24, 2017
I had an overall wonderful experience. Thoroughly enjoyed myself no complaints.
Comment from Hotel Management
Jul 25, 2017 by Cozumel Palace, Hotel Management
Dear Guest, We could not ask for more! Thank you so much for your preference and for sharing your kind comments with us, we truly appreciate it. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay and dive!

Posted Jul 23, 2017
Love this place! The staff are great and the diving is incredible.
Comment from Hotel Management
Jul 24, 2017 by Cozumel Palace, Hotel Management
Dear Chet, Thank you so much for choosing Cozumel Palace and sharing your lovely comments with us. We are glad to know you had a wonderful experience with us, we will keep working hard to ensure your next visit surpassed all of your expectations. We shall see you soon! Cordially, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice resort with beautiful views.

Posted Jul 10, 2017
The staff is very welcoming and very accommodating. We enjoyed our stay here and would most definitely stay there again. We loved Cozumel Palace!
Comment from Hotel Management
Jul 12, 2017 by Cozumel Palace, Hotel Management
Dear Linda, There is nothing more important for us than receiving your comments, thank you so much for choosing us, we shall see you soon! Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Texas

Excellent food and service. 5 Star

Posted Jul 9, 2017
Pros: Everything, food, service, facilities.
Cons: Dont change a ting
Location: It was right downtown, and snorkeling was available for free in front of the hotel.
This is the best vacation my family has ever had after 4 trips to Cozumel at various hotels. It was perfect!!
Comment from Hotel Management
Jul 12, 2017 by Cozumel Palace, Hotel Management
Dear Ken, Thank you so much for choosing Cozumel Palace. We appreciate your kind comments and grading and feel very happy to know you had a wonderful time with us. We will be glad to host you again in the future, it is always a pleasure to be your host. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Enjoyable stay.

Posted Jul 4, 2017
Pros: No complaints. We liked everything.
Cons: Chairs in common and dining areas are looking a bit worn.
Location: Great location but missing a beach. Town is close. Great beach a few miles away.
Small resort. Nice people. Close to town. It's our favorite resort.
Comment from Hotel Management
Jul 4, 2017 by Cozumel Palace, Hotel Management
Dear Jim, Thank you for choosing Cozumel Palace. If you're happy with your stay, that's all we need. Thank you for relaxing with us and sharing your comments. We shall see you soon! Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
This place should be the definition of customer service. AMAZING STAFF. We went on our honeymoon, we are not diver's and that is the primary activity on Cozumel. We did find plenty of other things to do. The hotel was great just the right size to enjoy your stay. The staff truly made the vacation great, they went out of their way to help in any way possible and made an effort to get to know each guest. The food was great at all the restaurants. The view was beautiful. WE WILL GO BACK.
Comment from Hotel Management
Jul 4, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your comments, we truly appreciate them. Your satisfaction is always the most important for us, we're happy to know you enjoyed your time at Cozumel Palace. Thank you for choosing us, we hope to be honored with your visit once again soon! Cordially, Cozumel Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Russellville,Ar

Nice hotel, a little tired

Posted Jul 2, 2017
This hotel is a very nice hotel with a great staff. Two things I didn't like: 1. The hotel rooms seem old and need a facelift to match the rest of the facility and 2. Getting a sales pitch for a timeshare and having to pay for several items that appear to included in your resort credits (diving after Discovery dive, some Spa items). As a general note, a lot of places want cash only (dive shop, some local restaurants, ferry to mainland) which I was not anticipating as I did not want to bring a huge amount of cash with me.
Comment from Hotel Management
Jul 4, 2017 by Cozumel Palace, Hotel Management
Dear Mark, First and foremost, thank you so much for choosing Cozumel Palace. We're happy to know that you had an overall good experience with us, although we didn't reach a perception of excellence from our services, please rest assured this will be our commitment with you during your next stay. We are continuously working on improvements. Hopefully you will visit us again soon, we will be happy to host you. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

A week in heaven.

Posted Jun 25, 2017
Pros: From housekeeping to the wait staff, everyone we encountered here was polite, friendly and genuinely seemed interested in making sure were happy.
Cons: Nothing I can think of.
Location: Location was great. Close to shopping. We visited the plaza, went to Chankanaab (AMAZING), took the ferry to the Playa resort. Super great time.
We just spent 8 days in paradise at Cozumel Palace. We LOVED this place. We were treated so well from the moment we walked in the door until we left. The room and resort itself was outstanding. The meals were great (especially the breakfast buffet and omelet bar -the omelet chef was great!!!). We also enjoyed the Asian and Mexican restaurants as well as the ease and convenience of room service when we were wiped out by the days activities. We had such a great and amazing time which is exactly what I was aiming for to allow us to unwind and relax. The snorkeling was amazing and there were so many fun things to do around us. When you work so hard all year, it is so nice to feel taken care of which is exactly how we felt here. Thank you, Cozumel Palace for making our summer vacation a wonderful, restful, and memorable experience. We will be back, I am sure.
Comment from Hotel Management
Jun 26, 2017 by Cozumel Palace, Hotel Management
Dear Kathy, Thank you so much for choosing Cozumel Palace and sharing your so wonderful comments with us, it makes us feel proud to know you had such amazing time with us. Your satisfaction is always the most important for us and we want everything to be perfect during your stay. Please rest assured we will continue with our every day improvement, always looking forward to surpass all of your expectations. We hope to see you around once again soon. Best regards, Cozumel Palace Team