Ratings based on 1,136 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

The only way to go!

Posted Nov 4, 2017
The number of times we met people staying there that said “this is our 3-5 visit!” Says a lot about what it was like. Close to everything including the ferry, absolutely amazing.
Comment from Hotel Management
Nov 6, 2017 by Cozumel Palace Team, Hotel Management
Dear Guest, Thank you so much for your kind comments, we are happy to know you had an amazing time during your stay, our main priority is to surpass all of your expectations. We look forward to your next visit soon! Best wishes, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Posted Nov 2, 2017
Nice facility but showing it’s age. Staff is excellent .
Comment from Hotel Management
Nov 2, 2017 by Cozumel Palace Team, Hotel Management
Dear Guest, Thank you so much for sharing your kind comments with us. We will be happy to welcome you back soon, it will be a pleasure for us. Best regards, Cozumel Palace
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Great staff

Posted Sep 20, 2017
Amazing place and people. The food and drinks were top notch (go to the Italian place). Only thing that would make this place better is a sandy beach down to the water. I would recommend this hotel to anyone.
Comment from Hotel Management
Sep 21, 2017 by Cozumel Palace, Hotel Management
Dear Brad, Your comments are greatly appreciated, thank you so much for sharing them with us. We are glad to know you had such amazing time during your stay, hopefully you will repeat the experience soon. We will be waiting for you. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Very friendly and helpful staff. This place is pretty amazing.
Comment from Hotel Management
Aug 29, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your kind comments, we truly appreciate them. Your complete satisfaction is our main goal and we are very happy to know it was accomplished during your stay. We shall see you soon! Cordially, Cozumel Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Great service, awesome restaurants, very professional stuff. Thank you.
Comment from Hotel Management
Aug 29, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your kind comments, it is always a pleasure to be your host, we look forward to your next visit for another superb experience at Cozumel Palace. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Wonderful resort experience.

Posted Aug 25, 2017
Wonderful resort. Right across the street from police station so safety was not a concern. Huge grocery store right across street as well so no need to pack heavy. Staff was very eager to ensure we had a great experience. Food was excellent. Rooms and facilities were very clean and comfortable. Would definitely come back. By far nicest resort in Cozumel.
Comment from Hotel Management
Aug 25, 2017 by Cozumel Palace, Hotel Management
Dear Paul, Thank you so much for choosing Cozumel Palace and sharing your comments with us. It is a pleasure to discover you had such a wonderful experience during your stay, please come back soon, we will be happy to host you. Cordially, Cozumel Palace
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great hotel with friendly staff and great food!

Posted Aug 22, 2017
The staff was great! David & the entertainment staff were awesome. There were activities for everyone. Natali in the spa gave me one of the best massages I've had. Fabiola in the Italian restaurant was amazing!! She made us feel welcome . The chef did a great job preparing the fish my husband caught. Overall we had a great time!!
Comment from Hotel Management
Aug 26, 2017 by Cozumel Palace, Hotel Management
Dear Elizabeth, We are pleased to know about your wonderful experience at Cozumel Palace, thank you so much for sharing your review with us. Please rest assured we are committed with our improvement to provide you with the best vacation experience, we look forward to your next visit. Kind regards, Cozumel Palace Team
4 out of 5
by A verified traveler

Posted Aug 19, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017
Dear Guest, Thank you for choosing Cozumel Palace and sharing your grading with us, we are always happy to receive feedback and learn how can we improve to serve you better. We hope to see you around once again soon. Best regards, Cozumel Palace.
5 out of 5
Recommended
for Everyone
by A verified traveler from salt lake

Rooms were excellent, spacious great amenities

Posted Aug 17, 2017
Wonderful. Great resort really enjoyed our stay......................yay. my boys and o also enjoyed many convenient excursions
Comment from Hotel Management
Aug 17, 2017 by Cozumel Palace, Hotel Management
Dear CJ, Thank you for sharing your comments, they mean a lot for us, we hope to be honored with your visit once again soon, it is always a pleasure to be your host. Cordially, Cozumel Palace
4 out of 5
by A verified traveler from San Jose, CA

I think there are better resorts

Posted Aug 10, 2017 on Orbitz
Pros: It's close to down town and shopping.
Cons: The rooms are too small and the beds are too small. Also the staff could be nicer...most were nice but a few not so much. The food could be better too
Location: There are nice sandy beaches 20 min away in a Taxi. The down town area is close enough to walk a few blocks, but still took the taxi there.
The place is nice, but the rooms are too small and so are the beds. Also the beach is too rocky, I didn't know this or I wouldn't have booked there. We had to take a taxi to sandy beaches down the road. But overall we still had a great time and made wonderful memories with family and friends.
Comment from Hotel Management
Aug 12, 2017 by Cozumel Palace, Hotel Management
Dear Mrs. D, Thank you for choosing us. You had the chance to spend a lovely time with your family and that's all we could have asked for. We will continue with our daily improvement to always meet our guest's expectations. Hopefully we will see you around once again soon, having a second chance to change your perception about our meals. Best regards, Cozumel Palace