Ratings based on 1,115 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay and dive!

Posted Jul 23, 2017
Love this place! The staff are great and the diving is incredible.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice resort with beautiful views.

Posted Jul 10, 2017
The staff is very welcoming and very accommodating. We enjoyed our stay here and would most definitely stay there again. We loved Cozumel Palace!
Comment from Hotel Management
Jul 12, 2017 by Cozumel Palace, Hotel Management
Dear Linda, There is nothing more important for us than receiving your comments, thank you so much for choosing us, we shall see you soon! Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Texas

Excellent food and service. 5 Star

Posted Jul 9, 2017
Pros: Everything, food, service, facilities.
Cons: Dont change a ting
Location: It was right downtown, and snorkeling was available for free in front of the hotel.
This is the best vacation my family has ever had after 4 trips to Cozumel at various hotels. It was perfect!!
Comment from Hotel Management
Jul 12, 2017 by Cozumel Palace, Hotel Management
Dear Ken, Thank you so much for choosing Cozumel Palace. We appreciate your kind comments and grading and feel very happy to know you had a wonderful time with us. We will be glad to host you again in the future, it is always a pleasure to be your host. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Enjoyable stay.

Posted Jul 4, 2017
Pros: No complaints. We liked everything.
Cons: Chairs in common and dining areas are looking a bit worn.
Location: Great location but missing a beach. Town is close. Great beach a few miles away.
Small resort. Nice people. Close to town. It's our favorite resort.
Comment from Hotel Management
Jul 4, 2017 by Cozumel Palace, Hotel Management
Dear Jim, Thank you for choosing Cozumel Palace. If you're happy with your stay, that's all we need. Thank you for relaxing with us and sharing your comments. We shall see you soon! Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
This place should be the definition of customer service. AMAZING STAFF. We went on our honeymoon, we are not diver's and that is the primary activity on Cozumel. We did find plenty of other things to do. The hotel was great just the right size to enjoy your stay. The staff truly made the vacation great, they went out of their way to help in any way possible and made an effort to get to know each guest. The food was great at all the restaurants. The view was beautiful. WE WILL GO BACK.
Comment from Hotel Management
Jul 4, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your comments, we truly appreciate them. Your satisfaction is always the most important for us, we're happy to know you enjoyed your time at Cozumel Palace. Thank you for choosing us, we hope to be honored with your visit once again soon! Cordially, Cozumel Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Russellville,Ar

Nice hotel, a little tired

Posted Jul 2, 2017
This hotel is a very nice hotel with a great staff. Two things I didn't like: 1. The hotel rooms seem old and need a facelift to match the rest of the facility and 2. Getting a sales pitch for a timeshare and having to pay for several items that appear to included in your resort credits (diving after Discovery dive, some Spa items). As a general note, a lot of places want cash only (dive shop, some local restaurants, ferry to mainland) which I was not anticipating as I did not want to bring a huge amount of cash with me.
Comment from Hotel Management
Jul 4, 2017 by Cozumel Palace, Hotel Management
Dear Mark, First and foremost, thank you so much for choosing Cozumel Palace. We're happy to know that you had an overall good experience with us, although we didn't reach a perception of excellence from our services, please rest assured this will be our commitment with you during your next stay. We are continuously working on improvements. Hopefully you will visit us again soon, we will be happy to host you. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

A week in heaven.

Posted Jun 25, 2017
Pros: From housekeeping to the wait staff, everyone we encountered here was polite, friendly and genuinely seemed interested in making sure were happy.
Cons: Nothing I can think of.
Location: Location was great. Close to shopping. We visited the plaza, went to Chankanaab (AMAZING), took the ferry to the Playa resort. Super great time.
We just spent 8 days in paradise at Cozumel Palace. We LOVED this place. We were treated so well from the moment we walked in the door until we left. The room and resort itself was outstanding. The meals were great (especially the breakfast buffet and omelet bar -the omelet chef was great!!!). We also enjoyed the Asian and Mexican restaurants as well as the ease and convenience of room service when we were wiped out by the days activities. We had such a great and amazing time which is exactly what I was aiming for to allow us to unwind and relax. The snorkeling was amazing and there were so many fun things to do around us. When you work so hard all year, it is so nice to feel taken care of which is exactly how we felt here. Thank you, Cozumel Palace for making our summer vacation a wonderful, restful, and memorable experience. We will be back, I am sure.
Comment from Hotel Management
Jun 26, 2017 by Cozumel Palace, Hotel Management
Dear Kathy, Thank you so much for choosing Cozumel Palace and sharing your so wonderful comments with us, it makes us feel proud to know you had such amazing time with us. Your satisfaction is always the most important for us and we want everything to be perfect during your stay. Please rest assured we will continue with our every day improvement, always looking forward to surpass all of your expectations. We hope to see you around once again soon. Best regards, Cozumel Palace Team
3 out of 5
Recommended
for Everyone
by A verified traveler from houma louisana

My experience

Posted Jun 5, 2017
The hotel was nice but the only thing I didn't like was when we got the hotel credits we couldn't use our credits more than once
Comment from Hotel Management
Jun 5, 2017 by Cozumel Palace, Hotel Management
Dear Kori, Thank you so much for choosing us and sharing your comments with us. There is no limit in the amount of times you can use your resort credit, so it is with great concern we receive your comments as we believe there may be some kind of misunderstanding in the information you received. We apologize for the inconveniences. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Great all-inclusive value.

Posted Jun 2, 2017
We had a 5-night stay recently and had a wonderful time. The rooms are luxurious, comfortable, and have quality amenities. The hotel's proximity to town is convenient for shopping, exploring, and enjoying San Miguel. Food was excellent and drinks made well for a good all-inclusive value.
Comment from Hotel Management
Jun 2, 2017 by Cozumel Palace, Hotel Management
Dear Christine , Thank you so much for choosing Cozumel Palace and sharing such incredible comments with us, we truly appreciate it. Your satisfaction is always the most important for us, please come back soon, we will be waiting for you. Kind regards, Cozumel Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Lakewood, Co

Just got back from an 8 day stay.

Posted May 27, 2017
Pros: The staff! This includes everyone.
Cons: The beds. Mattress needs replaced and rooms are about ready for updating. But over all, it was still the great same Palace.
Location: Its Cozumel = a small island. The whole island is safe! We do not feel uncomfortable walking around anywhere.
This is the 4th time going to CZ Palace and it rates high for me and my girl. The staff is one of the best, for an all inclusive place. The food is good and the deserts will not disappoint! We love to snorkel and this place is great for snorkeling. If you are looking for a beach, this might not be for you, but if you want ocean front luxury and great service, this is the place for you.
Comment from Hotel Management
May 27, 2017 by Cozumel Palace, Hotel Management
Dear Stephen, Thank you so much for choosing Cozumel Palace and sharing your kind comments with us, it is a true honor for us to read such positive words. Please rest assured your comments will be properly addressed since your satisfaction is always the most important for us. We're looking forward to your next visit for another superb experience at Cozumel Palace. Best regards, Cozumel Palace Team