Ratings based on 1,089 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

No complaints, only praise

Posted Apr 14, 2017
Excellent facilities, unparalleled service. I can't praise the staff enough. Not only that the hotel and staff did everything possible to make us comfortable and happy, the staff did all that with care, and a smile. I can't describe it, but somehow they made the place feel happy, as they themselves seemed happy. Our son had his birthday during our stay. The staff baked no fewer than three unbelievable cakes for him on three different days, all for no charge at all to us. That made our little boy so happy, it made our vacation so memorable. Thank you all at the Cozumel Palace. You have earned a loyal following in our family. We will definitely come back.
Comment from Hotel Management
Apr 14, 2017 by Cozumel Palace., Hotel Management
Dear Shawkat, We would like to thank you for choosing Cozumel Palace. It is a huge pride for us to receive such positive feedback from you. This definitely motivate us to keep working harder everyday, always looking forward to your complete satisfaction and improving to surpass all of your expectations. It is always a pleasure to have you at your home away from home, please come back soon, Cozumel Palace will be waiting for you. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

First class!!

Posted Apr 3, 2017
We enjoyed ourselves from the time we arrived to the time we left! Great staff and beautiful view. Would recommend this hotel to everyone!
Comment from Hotel Management
Apr 4, 2017 by Cozumel Palace Team, Hotel Management
Dear Rena, Thank you so much for your comments. We're happy to know about your positive experience at Cozumel Palace. We're totally committed to your satisfaction as a guest. Thank you for choosing us, please come back soon. Kind regards, Cozumel Palace
5 out of 5
Recommended
for Everyone
by A verified traveler

Best All-Inclusive!!

Posted Apr 3, 2017
We have been to many resorts. I was blown away by the staff at this resort. So friendly, and happy. I actually saw them laughing from time to time with each other. Whatever the management is doing here, it is working. Creates a very relaxing atmosphere. We were asked about every 30mins at the pool if we needed anything. There were activities throughout the day for the kids. Water volleyball, basketball, bracelet making.....kids had so much fun!! Amazing service!! We will definitely be going back!
Comment from Hotel Management
Apr 4, 2017 by Cozumel Palace Team, Hotel Management
Dear Guest, Firstly, thank you for choosing Cozumel Palace. We're delighted by your comments, thank you so much for sharing your feedback with us. We work very hard on setting the right ambiance in the resort, to create a relaxing and pampering atmosphere just as you mention. This combined with the kindness and attention from our staff makes the perfect combination for an incredible vacation experience. Thank you so much for your confidence, we shall see you soon! Kind regards, Cozumel Palace
5 out of 5
Recommended
for Everyone
by A verified traveler from Sparks NV

Paradise on Earth

Posted Mar 31, 2017
Pros: The Palace is super clean, they seem to work at it 24 hours a day, housekeeping coming to clean the room or provide turn down service, EVERYTHING.
Cons: Nothing
Location: The National Park, Tulum, little shops with friendly people that aren't pushy. Wonderful food and an incredible ocean view. Rent a car and explore!
What an incredible experience to be welcomed by wonderful and helpful staff who went out of their way to make our visit so memorable. Expedia's description does not do the palace justice. Multiple all the amenities and perks by ten and you might come close. We had a mishap with a car rental through Expedia (not Expedia's fault) and the Palace took care of everything for us. We went for our 27th anniversary and were surprised by all the little touches the staff went out of their way to take care of us.
Comment from Hotel Management
Apr 1, 2017 by MarcosRojas , Hotel Management
Thank you Joan, we are glad you had a good stay. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Great hotel. Great if you're scuba diving!

Posted Mar 30, 2017
Room was awesome. Pool was kind of gross. Great for scuba diving! If you want beach, have to cross to the mainland. Sister hotel gives you all the same privileges! They have a beach as well.
Comment from Hotel Management
Apr 1, 2017 by MarcosRojas, Hotel Management
Thank you Theresa Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great all-inclusive resort on the ocean!

Posted Mar 30, 2017
The staff was very friendly and helpful. The resort was clean and well maintained. Food was good, very good options with no reservations required. Definitely will be returning!
Comment from Hotel Management
Apr 3, 2017 by Beach Palace Cancun, Hotel Management
Dear Sarah, thank you so much for your visit. We're happy to know Beach Palace met all of your expectations. Please rest assured we are continuously working on improvements, always looking forward to your complete satisfaction providing the most enjoyable vacation experience. We shall see you soon! Kind regards, Beach Palace Cancun
3 out of 5
by A verified traveler from MN

Posted Mar 23, 2017
Pros: View in ocean front room.
Cons: Food and drinks - they hide all the top shelf liquor.
Location: Good snorkeling right out front and an easy walk or $5 cab to the main city square.
Not sure how this hotel has such great overall reviews/rating. We've stayed at several other Palace properties over the years and this was certainly not on par with our past experiences. Most disappointing was the food. We ate at the Mexican restaurant the first night and from that point went out for lunch and dinner every day since it was so bad. Hotel is definitely older and outdated too so if your expecting nice facilities and good food go elsewhere. Service and staff were great however. View from our room was fantastic and the hotel is also in a nice location in the city.
Comment from Hotel Management
Mar 25, 2017 by Cozumel Palace Team, Hotel Management
Dear Bryan, Thank you for choosing Cozumel Palace. We are very sorry to hear about your perception of Cozumel Palace. Please allow me to inform you all our meals and drinks are carefully prepared following the highest quality standards and using only the best products. We give a lot of importance to the feedback we receive, please be sure we will address this situation and deliver your comments to management to ensure all of the standards are being followed. Hopefully you will be kind enough to give Cozumel Palace a second chance, if you do so please let us know, we're sure you will not be disappointed. Kind regards, Cozumel Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
YOUR STAFF IS ALWAYS SPECIAL. EACH TIME YOU THANK THEM THEY SAY 'MY PLEASURE'
Comment from Hotel Management
Mar 22, 2017 by Cozumel Palace Team, Hotel Management
Dear Guest, Thank you so much for your comments, we appreciate your preference. Please come back soon for more rest and relaxation at Cozumel Palace. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Lots of activity. Nice staff. Great food and drink

Posted Mar 15, 2017
Beautiful resort. Truly friendly staff. Lots of things to do. We chose to do diving lessons on our trip. Our instructor was l kind patient and blast to explore the ocean with.
Comment from Hotel Management
Mar 16, 2017 by Cozumel Palace Team, Hotel Management
Dear Codie, Thank you so much for choosing Cozumel Palace. We enjoy reading our guests feedback as it provides a good point of view of our performance, which allow us to improve and focus on the things that need the most from our attention. We're happy to know you enjoyed your stay, please come back soon for more incredible vacation time! Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

First time in Cozumel

Posted Mar 7, 2017
This was one of the best vacations ever. Cozumel as an island is VERY clean and all the people are very friendly. The Cozumel palace is perfect for people who do not want to stay at a huge resort but want the resort experience. The Hotel is very clean and the staff make the whole experience (shout out to Raul, Leo, Roger, Joel and so many more). We are definitely coming back!!!
Comment from Hotel Management
Mar 7, 2017 by Cozumel Palace Team, Hotel Management
Dear Angela, Thank you for your preference and for your very kind words. We are delighted of reading your amazing comments and the aspects that you have enjoyed the most about the experience at Cozumel. Please be sure that we will be sharing your comments with the staff that you have mentioned in recognition of their hard work. Thank you once again and we certainly remain at your service. Cordially, Cozumel Palace Team