Ratings based on 2,055 Verified Reviews

3.9 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 20, 2017
Dated hotel. 15 years ago this was a nice hotel...
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great resort

Posted Sep 24, 2017
Pros: Everything
Cons: Only thing I saw was , pool walls need some attention.
Location: If you like going shopping and dining in town , taxi to town not to expensive 150 pesos or so.
The staff at this resort is awesome, they do everything to make your stay enjoyable. Food was great views were awesome and they clean somewhere all day long. We can't wait to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel all inclusive

Posted Sep 24, 2017
we enjoyed are stay!! Great staff! Older facility, but that doesn't matter. We are so blessed and fortunate to even spend time in a resort. Lobster house and key lime pie right down the street!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa

Best value on the island

Posted Sep 19, 2017
Wife and I just got back from celebrating our 28th at the Coz. I've been bringing my family to the Coz for 15 years and the Coz has never looked better than it does now. The new management has really put a face lift on her and she looks fantastic. The resort staff is really what sets the Coz apart from all the other AI's we've stayed at. The snorkeling at the resort is also the best on the island. Two things to do if you go to the Coz is 1) bring mosquito spray, this year is the worst I've ever seen and 2) bring some wash cloths, I know it sounds weird but for some reason the new management apparently does not believe in providing wash cloths. Other than that, this resort is the best bang for your hard earned bucks. For those that have been to the Coz before, I was saddened to learn that the piano man has passed away a few months back. He always made our family dinners special.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very good Stay

Posted Sep 11, 2017
Pros: Pretty much everything . We are able to get the room we want. Maid service was always great was well
Cons: The pool could be kept up better. Seems to have trash in it most of the time, but nothing that would keep you out of it. Just need more beach
Location: Location is great. Close to Airport as well as the pier and downtown. Must eat at the Lobster House just down the road. Excellent experience
We have stayed here many times in the past and this was one of our best trips. The hotel staff was very nice and eager to make sure we had everything we needed. The food was much improved since our last stay. Hats off to the Chef and food service team. Carlos at the front desk help me get the most beautiful flower arrangement delivered to our room for my wife's birthday. Made the day very Special. Keep up the good work and we will see you again in the Spring.
Comment from Hotel Management
Sep 16, 2017 by Sales, Hotel Management
We appreciate your comments and feedback. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Lovely, clean resort with a gorgeous view!

Posted Sep 5, 2017
Pros: Everything. It was amazing.
Cons: I can't think of anything. Everything was perfect.
Location: The resort is set very convenient to downtown Cozumel as well as the airport. It was a quick taxi ride to downtown where you can access various things
We truly enjoyed every minute of our stay at El Cozumeleño. The staff was wonderful, helpful, and friendly. Our room was kept spotless. The food was delicious and there was a good variety served each day. The Ala Carte restaurant was INCREDIBLE! We stayed a week and we do not have a single negative thing to say about this resort. I will definitely stay here again in the future and highly recommend it!
Comment from Hotel Management
Sep 16, 2017 by sales, Hotel Management
Thank you for your comments and feedback we really appreciate that you have taken time to send comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Excellent staff

Posted Aug 18, 2017
We stayed here for three nights. Check in was easy and quick with a cool punch drink. The air in the rooms isn't very cool if you suffer from hot flashes, but my room was cleaned each day and fresh towels supplied. Ate in the buffet restaurant for most meals, but did eat in the other restaurant one night. Rodrigo and Oscar took excellent care of us. Did not go on the beach, but those who were on the beach seemed to enjoy it. We used the pool and the hot tub. Pool was good, but hot tub was not hot (about same temp as pool). Location is away from downtown so it is a little quieter. Downtown is a short ride away which didn't bother us. The elevator is a little small and they only had one elevator working. Overall a good stay and would stay here again.
Comment from Hotel Management
Sep 16, 2017 by Sales, Hotel Management
Dear Ms. Dorothy, we thank you for your feedback, we have taken right steps to solve all issues encountered while staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

wonderfull place to stay

Posted Aug 18, 2017
It was was magnificent 6 day stay at this beautiful resort My already decide they will be returning next year with more family members.
Comment from Hotel Management
Sep 16, 2017 by Sales, Hotel Management
Dear Cranston, we thank you very much for your comments and feedback, we look forward to see you next year.
3 out of 5
by A verified traveler from columbus

Good snorkeling bad food

Posted Aug 17, 2017
Great snorkeling and beach, great water with amazing colors, excellent minigolf, great staff, gym non existent, activities non existent, wifi only in lobby not in the rooms, no air conditioning in lobby where you gather to use wifi, small beds and poor lighting in the rooms where furniture is non sufficient ( one nightstand for two beds), food absolutely horrible, with birds and flies walking on buffet trays.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Great Stay

Posted Aug 16, 2017
Pros: The wait staff is friendly with prompt service. The venue is family friendly.
Cons: Better mattresses and more pool towels.
This was our tenth annual family vacation at El Cozumeleno. We went off site for scuba diving, shopping, sightseeing, and a few meals.