Ratings based on 456 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Hide Away

Posted Jul 3, 2017
Pros: The View especially when the sunsets, is so beautiful!!
Cons: the Staff
Location: We rented a car, the island is safe and clean Island is a circle so getting lost would be crazy. Also the food is delicious at the nearby restaurant.
this Boutique is quiet, calming, relaxation the scenery is breathtaking truly amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

nice and cozy compared to surrounding high rises

Posted Jun 9, 2017
Pros: staff and location
Cons: free shuttle to and from airport or ferry
Location: ceviche!!
wonderful and friendly staff...just like the pictures!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Desk employees

Posted Apr 10, 2017 on Orbitz
Front desk employees seemed preoccupied at the computer rather than acknowledging a guest. An advanced email was sent to request rooms on the second floor but they had no knowledge of the request (this has happened before). The dining room staff gave wonderful serve every day.
Comment from Hotel Management
Apr 12, 2017 by A. Castillo, Hotel Management
Hola! Thanks for the comment! we will check the problem in the front desk about your request, be sure is teh last time it happend, we will waiting for you soon, all the staff are waiting for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Great Hotel

Posted Apr 9, 2017 on Orbitz
Pros: Staff, location, quite.
Cons: More constant hot water when you need it.
Location: The quite north end of the island, great location.
Super staff, great people like Andres and Miguel downstairs. We have been staying here since it was the old Hotel Fontan. Best deal on the island.
Comment from Hotel Management
Apr 12, 2017 by A. Castillo, Hotel Management
Hola Gerardo! Thanks for the comment! we will waiting for you soon! however we are checking the problem with the hot water, se you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from cleveland ,oh

Peaceful Paradise

Posted Mar 25, 2017
Pros: The grounds and pool area, being able to dive into the ocean from the pier
Cons: The towels in the rooms
Location: Its a $5 cab ride to center city
We spent 6 days and had two rooms on the first floor with ocean views. The hotel proved to be a real value. The grounds are well kept and all the extras exceeded our expectations. The evening sunset was beautiful and while sipping on a $3 Pina calada made it even more enjoyable. We will return to this hotel in the near future. Megule the restaurant water was grat as was most of the other staff.
Comment from Hotel Management
Mar 25, 2017 by A. Castillo, Hotel Management
Hola Larry! thanks for the comment! we are waiting for you the next time with a better piña colada, have a nice day and grettings for you
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Property-rooms need help

Posted Mar 15, 2017
The bed was hard as sleeping on a plank of wood. And would it be to hard to have a screen on the door to listen to the sounds of the water? Excellent service staff and really good breakfast
Comment from Hotel Management
Mar 16, 2017 by A. Castillo, Hotel Management
Hola! Thanks for the comment! Thank you very much for your visit to Hotel B Cozumel, we hope to come back very soon, we are working on the problem of the beds to offer you a better service on your next visit, regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

The view

Posted Mar 11, 2017
Before I say anything else, it is important to note that we booked this hotel at a great price. If we had paid full price, this review might be different. The oceanfront location is truly gorgeous. We had trouble dragging ourselves away at all during our 4-day stay. Also the hotel was nearly​ empty when we were there, so it was mostly quiet, which we loved. It might have been different if full. Now the negatives: check-in was not a very good experience, as clerk was not informative or friendly. Room smelled of sewer (it had been raining, so that might be why), towels were, as another reviewer remarked, from my old high school (very frayed), and there was no drinking water in room (clerk at front desk did not inform us of the free drinking water provided but instead directed us to the restaurant to purchase it). That should be basic information provided at checkin. Things got much better in the morning, as our room was changed, and we found out about the drinking water jugs (great idea, to avoid plastic waste). A problem persisted, though, in that we could not adjust the water temperature in the shower---way too hot, or cold. Nothing in between. But the view and location made us forget the other details. Breakfast was great, and lunch also good.Shout out to waiters Eddy and Miguel, who were efficient and kind. Others, not so sure...Also I would not recommend for dinner. All in all, a lovely stay, but weaknesses for sure.
Comment from Hotel Management
Mar 13, 2017 by A. Castillo, Hotel Management
Hola! Thanks for the comment! we are happy that your stay with us was very good, we are fixing all the problem you say here, we will waiting for you soon!
3 out of 5
by Matthew

Convenient, clean, check hot water, if concerned.

Posted Mar 7, 2017 on Hotels
The Hotel was quaint, clean and has a friendly staff. They were having issues with their fresh water system and it was out during check-in. They got is fixed within an hour but the Hotel never had hot water. I don't know if this was due to their issues or if they ever have hot water. Needless to say it was a little to old-school for me without the hot water. Thankfully we were only there for the one night. It should also be noted this hotel is about 7 minutes north of Centro-Cozumel. There are no beaches on the north side.
Comment from Hotel Management
Mar 10, 2017
Hola Mathew! Thanks for the comment! we apreciate your visit to our hotel, we will work in the problems thats you mensioned here, we will waiting for you soon,
1 out of 5
by A verified traveler from hh

Worst hotel i have ever been

Posted Mar 6, 2017
No hot water No tower No one at service dest A/c completly doesn't work Hear berp sound all night Move out next day
Comment from Hotel Management
Mar 10, 2017 by A. Castillo, Hotel Management
Hola! Thanks for the comment! We regret the incident that arose during your stay, it was a problem on the part of the cozumel energy company, we hope to accept our sincerest apology as our service these days was not up to par.
4 out of 5
by Reymundo

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 10, 2017
Hola Reymundo! gracias por tu puntuacion! te esperamos de nuevo en hotel b cozumel.