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Reviews of Hotel B Cozumel

4 out of 5
Hotel B Cozumel
Playa San Juan km 2.5 Highway, Cozumel, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 426 out of 885 reviews" "
Rating 8 - Good. 290 out of 885 reviews" "
Rating 6 - Okay. 91 out of 885 reviews" "
Rating 4 - Poor. 47 out of 885 reviews" "
Rating 2 - Terrible. 31 out of 885 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Gordon C, Albuquerque

Traveled with partner
Liked: Amenities
Disliked: Staff & service
DJ playing while trying to get massage and then masseuse trying to put music on to of DJ outside playing music. Room hammock broke and hit my face bruising my face bleed and not even an apology just told me that night it’s not that bad. The next day I got a bruise on my face . I requested an early cancellation and they would not return money I had already paid Expedia after them telling me yea but Expedia would have to call them first after Expedia called they came back saying reservations said no.
Stayed 5 nights in Apr 2024
Response from Mayra Vargas on Apr 12, 2024
Thank you for sharing your feedback, Gordon C. We apologize for the inconvenience you experienced at Hotel B Cozumel & B Unique. We will address your concerns with the team to ensure that incidents like these do not occur in the future. Your feedback is valuable to us.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best snorkeling on the island is behind the hotel. Staff also the best.
Stayed 5 nights in Mar 2024
Response from Mayra Vargas on Apr 8, 2024
Thank you very much for sharing your experience with us, we are happy that the snorkeling has been a magical experience as well as your stay at HOtel B, we hope to see you soon

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo female traveler. I felt safe as soon as I arrived. Everyone I encountered was warm and welcoming. Rodolfo on staff made me feel at home. Floating dock on ocean was extra special to swim and relax in middle of water. Drinks and food brought to pool or sand area by request. Spa in hotel is very peaceful. I received an incredible stone massage and facial from Vicky. She even braided my hair!!! This place is enchanting. I’m excited to come back. Special shout out to the staff who went above and beyond: Rodolfo, Jorge, Omar, Danya, Vicky, Daniel and there were so many others. ♥️
Stayed 4 nights in Mar 2024
Response from Mayra Vargas on Apr 8, 2024
We are happy that you enjoyed this magical experience and we are proud to know that the entire staff was part of it, the warmth that permeates this experience generates memorable moments and we hope that you return soon, we are waiting for you in this your home Hotel B,Greetings, sincerely

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Mayra Vargas on Apr 15, 2024
Thank you very much for your stay at Hotel B Cozumel, we hope to see you soon and that you have a happy return home.

8/10 Good

Alen

Stayed 7 nights in Feb 2024
Response from Mayra Vargas on Apr 15, 2024
Thank you very much for your stay at Hotel B Cozumel, we hope to see you soon and that you have a happy return home.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful access to a snorkeling cove and then the ocean beyond. Jump right from the rocks at the hotel into the ocean and climb up the ladder. Hot tub right at the edge overlooking the ocean. Amazing views from pools, restaurants and room.
Stayed 5 nights in Mar 2024
Response from Mayra Vargas on Mar 25, 2024
Thank you very much for sharing your comments, we are glad that you enjoyed this wonderful paradise and that the experience was pleasant, we hope to see you soon,

10/10 Excellent

Liz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really pretty, there's two pools (one is adults only), a hot tub, and you can go snorkeling right off of the hotel. It's a little confusing there's actually two hotels here there's hotel b Cozumel and hotel b unique which is listed on this page and has its own listing as well. We stayed at hotel b unique which is the newer adults only side. The rooms were big and beautiful, with balconys overlooking the ocean. Breakfast was included and one of the best hotel breakfasts I've ever had. The staff was amazing everyone we talked to was super helpful and asking if there was anything you needed. There a little shop (not run by the hotel) on property that rents snorkeling gear if you need it. They are only open 9-4 so make sure you plan accordingly if you need it.
Stayed 3 nights in Mar 2024
Response from Mayra Vargas on Mar 16, 2024
We greatly appreciate your comments and we are glad that we have met your expectations, that motivates us to continue growing in standards and maintaining them, we share your comments with the team and we hope to see you soon

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super helpful. The outside of the hotel is super nice. I was able to snorkel right of the hotel courtyard.
Stayed 2 nights in Mar 2024
Response from Mayra Vargas on Mar 13, 2024
Thank you for sharing your comments. We are glad that you had a pleasant stay and enjoyed snorkeling. We hope to see you soon.

6/10 Okay

ANNE, GARDINER

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This Hotel has 2 sides B Hotel & Hotel B Unique..they list them on the booking sites in a way that doesn't readily say that B Unique has much nicer rooms. David, a Bellman is wonderful, as is Carlos, a waiter..Sad to see by previous reviews, that the issues with service in the restaurant are still bad..the food is great, the breakfast simple, but good. A few immature waiters really impact the atmosphere..The best thing about this hotel is it's location.
Stayed 9 nights in Feb 2024
Response from Mayra Vargas on Mar 13, 2024
We greatly appreciate your comments and we are happy to know that you enjoyed the delicious food at the restaurant. We will share your comments with the team. We hope to see you soon.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Mayra Vargas on Feb 26, 2024
Los esperamos pronto !!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing and the room was fabulous
Stayed 4 nights in Feb 2024
Response from Mayra Vargas on Feb 21, 2024
We are happy that you had a pleasant stay, we hope to see you soon,

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is top notch, so friendly and accommodating. The grounds are beautiful, the food is wonderful and the rooms are very clean and stocked with all of the essentials. From the front desk to the bell hops and restaurant staff we can't speak highly enough of these folks or this place.
Stayed 1 night in Feb 2024
Response from Mayra Vargas on Feb 21, 2024
Thank you for sharing your comments and for making us part of your magical experience, we hope to see you soon

4/10 Poor

Allan

Disliked: Staff & service, room comfort
Never again!
The food was terrible. It was a fusion of mexican and asian. But it did not deliver. All food was cold, even when ordering ala carte. The restaurants servers were not very friendly to us( mexican nationals) we felt discriminated at times, as other foreign guests were served promptly and with good attention. Food wait times were ridiculously long even when the restaurant was empty. Drinks were ok. Facilities were ok. Ala carte breakfast was confusing, again as a result of the unfriendlyness of the servers.
Stayed 7 nights in Jan 2024
Response from Sheyla Gallegos on Jan 21, 2024
Thank you very much for letting us know your comments and feelings about your last stay with us, we really appreciate it. We are very sorry that we did not meet the expectations you had about us, we hope in the near future to have the opportunity to change this memory, with the commitment to continue working and improve the quality of service and facilities that you deserve. Your satisfaction is always our greatest success.Kind regards

2/10 Terrible

Brian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Got there to be charged more than i had prepaid, including taxes etc. In the room paint was peeling off every wall, collee machine broken , tv not working. Staff did not understand english, toast toasted on one side only and hours old , coffee was horrendous, red wine was ice cold out of a fridge and could not buy a bottle as hard as we tried. No smoking except on the other side of the road ( not advertised). I would strongly say go some where else at the high price they charge. The advert pictures you see are for the more expensive side hotel b unique. The waiters attitudes ( males) were bad . Overall terrible
Stayed 3 nights in Jan 2024
Response from Sheyla Gallegos on Jan 21, 2024
Dear BrianThank you very much for letting us know your comments and feelings about your last stay with us, we really appreciate it. We are very sorry that we did not meet the expectations you had about us, we hope in the near future to have the opportunity to change this memory, with the commitment to continue working and improve the quality of service and facilities that you deserve. Your satisfaction is always our greatest success.sincerely

2/10 Terrible

Ricardo, McKinney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting time to check in was excesive, since it appears that his all over, they make copies of passports and ids and make you wait until the paperwork is done. The room was so old and rustic. There were no electrical outlets near the beds or accessible. The tv in the room was so small and poorly programs. The lighting was also poor with incandescent lightning. The beds were horrible, uncomfortable and old, and worn-out with bedding sheets horribly hard including the pillows. The breakfast food was not good either, very limited and horrible. Some parts of the hotel is under construction, and the hammering and work starts as early as 8am and goes well after 9pm. The noise is unbearable laud. I will never stay at rhis place ever again.
Stayed 2 nights in Jan 2024
Response from Sheyla Gallegos on Jan 21, 2024
Dear RicardoThank you very much for letting us know your comments and feelings about your last stay with us, we really appreciate it. We are very sorry that we did not meet the expectations you had about us, we hope in the near future to have the opportunity to change this memory, with the commitment to continue working and improve the quality of service and facilities that you deserve. Your satisfaction is always our greatest success.Kind regards

8/10 Good

anthony

Stayed 1 night in Jan 2024
Response from Sheyla Gallegos on Jan 21, 2024
Thank you so much for your comments! Thank you for choosing hotel B Cozumel.We hope to see you soon!Best Regards

8/10 Good

Lauren

Stayed 8 nights in Dec 2023
Response from Sheyla Gallegos on Dec 27, 2023
Dear,Laurenwe appreciate the rating you have given to the property.we hope see you soon.best regards

8/10 Good

TERI RENAE

Traveled with partner
Liked: Amenities
Our room definitely did not have enough outlets. Otherwise it was great.
Stayed 5 nights in Dec 2023
Response from Eduardo T. on Dec 17, 2023
Hi Teri,Thank you for letting us know, we will work on improvement. It was a pleasure serving you.

6/10 Okay

Alberto A

Stayed 3 nights in Dec 2023
Response from Sheyla Gallegos on Dec 16, 2023
Estimada DeniseAgradecemos su estancia en Hotel B & Hotel Unique, Nos alegra que hayan disfrutado sus estancia,Los esperamos ver pronto!Saludos cordiales,

10/10 Excellent

BARRY, LYNNWOOD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location away from the cruise ship scene, with fantastic swimming, clean rooms, and a friendly staff. I like it. Thank you, Marcella and Juan.
Response from Mayra Vargas on Dec 9, 2023
We are glad you enjoyed the experience and we look forward to seeing you at a future date.Best regards!

6/10 Okay

Marc

Stayed 2 nights in Nov 2023
Response from Mayra Vargas on Dec 9, 2023
Estimado Marc:Fue un placer tenerlo en casa, deseamos que pronto regresen y vivan nuevamente la experiencia, Saludos cordiales,

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute stay. The service and staff were amazing. The food delicious. Beautiful ocean view. It was delightful.
Stayed 5 nights in Oct 2023
Response from Mayra Vargas on Dec 9, 2023
Julie:Thank you for sharing your comments, we are happy to know that you enjoyed your stay very much, We hope to see you soon !

10/10 Excellent

Sandra

Stayed 3 nights in Sep 2023
Response from General Manager on Oct 7, 2023
Sandra,Muchas gracias por elegirnos como tu destino en Cozumel.Esperamos poder recibirla de nueva cuenta!Feliz dia!

8/10 Good

Nereida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Gerente general on Oct 7, 2023
Nereida,Muchas gracias por elegirnos como tu destino en Cozumel y por dejar sus comentarios sobre su experiencia.Esperamos poder recibirla de nueva cuenta!Feliz dia!

10/10 Excellent

Nitika

Stayed 4 nights in Sep 2023
Response from General Manager on Oct 7, 2023
Muchas gracias por elegirnos como tu destino en Cozumel. Gracias por sus comentarios.Esperamos poder recibirla de nueva cuenta!Feliz dia!

10/10 Excellent

frainet

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great pools and very pet friendly , food was also excellent
Stayed 2 nights in Sep 2023
Response from Gerente general on Sep 7, 2023
Dear Frainet,Thank you so much for your comments!We are very glad to know you enjoyed your stay with us!We hope to welcome you soon!

10/10 Excellent

Rachel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from General Manager on Oct 7, 2023
Rachel,Muchas gracias por elegirnos como tu destino en Cozumel.Esperamos poder recibirla de nueva cuenta!Feliz dia!

6/10 Okay

Dana

Stayed 1 night in Aug 2023
Response from General Manager on Sep 7, 2023
Dana,Thank you so much for your comments! Thank you for choosing hotel B Cozumel.We hope to see you soon!

10/10 Excellent

Diego

Stayed 2 nights in Jul 2023
Response from Gerente general on Aug 17, 2023
Diego,Muchas gracias por sus comentarios!Esperamos poder recibirles de nueva cuenta!

8/10 Good

Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Gerente General on Jul 16, 2023
Yvonne,Agradecemos muchisimo sus comentarios.Esperamos poder recibirla pronto y mejorar su experiencia!Que tenga un magico dia!

10/10 Excellent

Lusine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel B Was a great place to stay , very clean , amazing food options at the restaurant for reasonable prices.
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 22, 2023
Dear Lusine,Thank you so much for your comments.We are very pleassed to know you enjoyed your stay here with us.We hope to see you soon!!!Have a magical day.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel B 6/19/2023
Restaurant service at dinner was slow. Watch your personal items around the pool lounges.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 23, 2023
Dear guestWe apologize for the slow restaurant service during dinner. We appreciate your feedback and will address this with our team to improve efficiency. Thank you for bringing the issue of personal item security to our attention. We will take necessary measures to ensure a safe and secure environment for our guests. We value your concerns and hope to have the opportunity to provide a better experience in the future. Thank you for your understanding.

10/10 Excellent

Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, food, staff, spa, views, super clean and comfortable
Stayed 2 nights in Jun 2023
Response from Gerente General on Jun 15, 2023
Dear Aurora,Thank yoi so much for your comments.We are very happy to know you have enjoyed your stay with us!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beyond anything we could have imagined. It was such a pleasant surprise. The staff was excellent. The food was excellent. Music was always good. The VIEW!!!! Wow! AWESOME!
Stayed 7 nights in Jun 2023
Response from General Manager on Jun 15, 2023
Dear James,Thank you so much for sharing all your lovely comments about all your experience.We hope to host you very soon again.Have a magical day!

10/10 Excellent

Melody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 15, 2023
Dear Melody,Thank you so much for your comment!Have a magical day!

10/10 Excellent

Heidi

Stayed 1 night in Jun 2023
Response from Gerente General on Jun 25, 2023
Heidi,Muchas gracias por tomarse el tiempo para compartir.Esperamos poder recibirle pronto!

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got for the price on here was a horrible room. It should not even be available as a room. It smelled like mildew, the water didn’t work, and it is probably for staff when they are stuck at work. We were offered an upgrade if we wanted to pay extra, which we ended up doing after the fact, because it was that bad.
Stayed 3 nights in May 2023
Response from General Manager on Jun 15, 2023
Dear Emily,First of all we appreciate all your comments, these help us to know our opportunity areas and improve.Second of all, we want to apologize for the inconveniences you had during your stay, we are taking care of all those details you have mentioned and we will make sure it wont' happen again.Hoping to see you soon, have a magical day,

8/10 Good

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel B is the hotel to visit when needing to get away & unwind. Daily yoga w/ a beautiful ocean view, spa that you can melt in, onsite restaurant but everyone is sooooo nice. The view is to die for! Only thing i would change is being aware of discount,promotion & the free breakfast. They didnt tell us all the details up-front & reminders
Stayed 3 nights in May 2023
Response from Gerente General on May 21, 2023
Dear Jacqueline:Thank you very much for your comment, we will gladly take note of the observations you share here, to definitely improve our communication. On the other hand I am very glad that your stay and our attention has been to your liking. Without a doubt, receiving therapy at the spa is the best.Come back soonBest regardsAnny KeryGeneral Manager

10/10 Excellent

Maria D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Hotel B. The staff was friendly and very helpful
Stayed 4 nights in Apr 2023
Response from General Manager on Apr 19, 2023
Dear Maria:Thank you very much for your feedback. We are happy to have received you at home. Come back soon. I send you a warm greetingAnny KeryGeneral Manager

10/10 Excellent

Izhak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food at the restaurant wasn’t great
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 16, 2023
Dear Izhak:Thank you very much for your review. We will gladly take note of the observations you share with us. We hope you visit us again, it will be a pleasure to receive you.Best regardsAnny KeryGeneral Manager

10/10 Excellent

Kambra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views! This hotel is part of the northern hotel chain. It is in a more quiet part of town but it is right on the water with unobstructed views. Stunning sunsets! You will need a car to get around town if you stay here but it beats dealing with the daily cruise ship crowd… The facility is basically 2 separate hotels, the older side and a new side. We stayed in the older side now designated for families and the new side is for adults only. The access to the ocean, restaurant and “beach” were open to all. You could tell the family side was older but we were still comfortable and the pool was beautiful. The views were stunning anywhere in the hotel. Not sure what the VIP part of the service was but the staff was super friendly and helpful.
Stayed 6 nights in Apr 2023
Response from General Manager on Apr 8, 2023
Dear Kambra.Thank you very much for sharing your comments and observations, we will gladly take note of what you mention here. It was really a pleasure to have you at home and to make your stay a pleasant one. I hope to have the pleasure of welcoming you again and continue creating unique and magical experiences. I send you a warm greetingSincerely Anny KeryGeneral Manager

8/10 Good

Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to colorful coral reefs, tropical fish and crystal clear water. Downtown with abundant shopping options, fantastic restaurants and cultural interests. Hotel B staff were the very best, I would highly recommend a visit.
Stayed 9 nights in Mar 2023
Response from General Manager on Apr 8, 2023
Dear Clark:Thank you very much for your review. I am very happy to know that your stay was very satisfactory in all aspects. I hope to have the pleasure of having you back and continue creating unique experiences. I send you my best regardsSincerely Anny Kery General Manager

2/10 Terrible

Isis

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Just don't. I paid for a room with sea view. Almost $200 USD a night. I got a ground floor room with view to the pool and a giant bush. The sliding glassdoor was broken since someone had obviously tried to break in there previously. I lost 2 days of vacation with my family just waiting around for the right room, for them to fix that sliding door on the ground floor. The bathroom smelled like sewer and the door was just rotten. Th rest of the room was really ugly. When I finally was moved to the room I paid for, I was told that I had been "upgraded". However, the new room had a connecting door to a service room where I can hear the workers talk and watch tv at night. Also, at thew new room, there was a construction worker who almost saw me naked from my bathroom window. The manager refused to give us any money back for us to go to another hotel and said they have a no refund policy. The manager said they were overbooked. A lot more happened.. just don't waste your vacation here.
Response from Anny Kery , General Manager on Apr 1, 2023
Thank you very much for letting us know your comments and feelings about your last stay with us, we really appreciate it. We are very sorry that we did not meet the expectations you had about us, we hope in the near future to have the opportunity to change this memory, with the commitment to continue working and improve the quality of service and facilities that you deserve. Your satisfaction is always our greatest success.Kind regards,Anny Kery

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating to any concerns we had, helpful, friendly. Helped us acquire taxi’s. Food in the restaurant was very good.
Stayed 3 nights in Mar 2023
Response from Anny Kery , General Manager on Mar 22, 2023
Dear ChristineThank you so much for letting us know your comments and feelings regarding your stay with us, we appreciate it so much. We are so glad to have had a chance to guarantee the service that you deserve, your comfort and satisfaction are always our biggest goals.Come back soon, whenever you want, it will be a pleasure to have you here again. Sincerely Anny Kery General Manager

6/10 Okay

Sergio

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
We went Cozumel for our daughter wedding. Our room was given to us. There was no mini refrigerator nor a iron or iron board most important the ph wasn't working. When i made my reservation all the items above were listed on the website. I went 2 nights with old smelly towels room dirty unti we had enough. My husband had to make a comment to the front desk. They were very aware it was 4 staying in the room. And here they provide us with only 2 large towels. Again here we made another complaint. The worse one of all is the smell of sewer 24 hrs. Horrible smell to deal with while getting ready for your day even mostly when getting ready for bed... 😭😕omg I can honestly say i will never be coming back here...NEVER!!!!!
Stayed 3 nights in Mar 2023
Response from Anny Kery , General Manager on Mar 20, 2023
Dear Sergio, Thank you so much for letting us know your comments and feelings regarding your stay with us, we appreciate it so much. Please accept our sincere apologies for the inconvenience that we caused.Unfortunately, the mini bar, the iron and the iron board is with a previous request down to availability not an amenity that can confirm on your reservation. We will to keep working to be improved with more attention on the details , to guarantee the service that you deserve, your comfort and satisfaction is always our biggest goal. Best regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, friendly & helpful staff and nice room with amazing view. Very good restaurant too.
Stayed 4 nights in Mar 2023
Response from General Manager on Mar 10, 2023
Dear DavidThank you very much for sharing your experience with us, I am very glad that our facilities have been to your total satisfaction. I invite you to come back whenever you like.I leave you a cordial greeting, hoping to have the pleasure of having you with us very soon.My Best RegardsAnny KeryGeneral Manager

4/10 Poor

Carmela, Gilbert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The views of the hotel pools are amazing. The ocean views are great. But that's about it. Room conditions are poor. Out dated rooms. We requested a King size bed and were given 2 beds. The shower made a loud noise, then there was no hot water. Then, the water completely turned off. Was told there was maitenance being done at 3pm. The shower curtain rod fell. Overall the rooms in the hotel are all in need of a major makeover. Hot tub didn't work, had to call maitnance to turn on everytime. Water wasn't hot. The plus are the views, the food was good, drinks were decent and the staff were lovely.
Stayed 3 nights in Feb 2023
Response from General Manager on Mar 9, 2023
Dear Carmela:Thank you very much for writing to us through this platform. Please receive my sincere apology if you felt that your room was not as you wished. As you know the requests are subject to availability, fortunately we were able to get a room with your requests. I am glad that the attention and warmth of all the staff made you feel comfortable. My Best RegardsAnny KeryGeneral Manager

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. Two employees deserve mentioning, Marco and Rodolpho (server). Rooms were comfortable and very clean. I love that the hotel allows dogs. All I came across were very friendly and brought smiles to all. Especially Holly! This hotel needs to have refrigerators in all rooms. Also, having access to bicycles is wonderful…they definitely need to be upgraded and available for taller riders. Restaurant has very good food and offers a good variety of breakfast choices. We also ate lunch and dinner there a few times and enjoyed. It is located less than two miles each way to town, so we were able to walk to town several times and enjoy local restaurants. Very small beach area, nice choice of easy listening music was played in a soft tone…not the loud blaring typical resort music, which we really liked! Snorkeling is good and easy to access, there was a Life guard on duty certain hours and he was very attentive and professional. All employees were very friendly and helpful when asked any questions.
Stayed 21 nights in Feb 2023
Response from General Manager on Mar 9, 2023
Dear Thomas:Thank you for sharing with us your nice review. I am very glad that your stay was very pleasant and the services received from each member. I hope to have the pleasure of welcoming you againI send you my best regardsAnny KeryGeneral Manager

10/10 Excellent

David

Stayed 3 nights in Mar 2023
Response from Anny Kery , General Manager on Apr 5, 2023
Dear David,Thank you very much for letting us know that your stay was very satisfactory. And that our facilities were to your liking. Come back whenever you want, we will be happy to welcome you again.

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with excellent design and separate chill-out areas. Fantastic snorkelling out front. Areas to improve: put fridges in rooms; better quality and value for food and drink; prevent people reserving sunbeds and then walking away.
Stayed 2 nights in Feb 2023
Response from General Manager on Mar 7, 2023
Dear Andrew:Thank you very much for sharing your review.Soon we will start projects to add additional amenities in the rooms that will make the experience of our visitors more comfortable, I guarantee that we will work on improving the areas that you let us know right here, it is always important for us to know them. Come back soon.Best regardsAnny KeryGeneral Manager