Private beach, sun loungers, beach massages, scuba diving
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Reviews of Cozumel Hotel & Resort, Trademark Collection by Wyndham

3 out of 5
Cozumel Hotel & Resort, Trademark Collection by Wyndham
Carretera Costera Sur km 1.7, Cozumel, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 286 out of 1003 reviews" "
Rating 8 - Good. 375 out of 1003 reviews" "
Rating 6 - Okay. 213 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have been to this property many times over many years, before it was Wyndham. This was my worst experience. The room had NO furniture whatsoever except the beds and a refrigerator. In the past there was a dresser, a table, and two chairs. I had to bring in a plastic chair from the veranda in order to sit on the room. They would not allow me to make a room charge for the first two days, insisting I paid cash. When I questioned it at the front desk, they said it was a mistake and it was fixed. The shower needs work. The shower head old and does not move and sprays everywhere. In the good side, the breakfast buffet was very good, as in the past. I still like staying there and will probably return, but Wyndham really screwed this place up.
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on Apr 18, 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. The resort is working to resolve this kind of issues as soon as possible and make sure it doesn't happen again.Thank you again, and we hope you can give us the opportunity to better serve you in the future.Kind regards!!

6/10 Okay

June

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Once you learn the rhythm it’s good. Bring lots of small bills for tips. Change your money to pesos before you get there.
Stayed 3 nights in Apr 2024
Response from Luz Sanchez on Apr 9, 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay!I will gladly share your kind comments with our team. We are sure they will be very pleased to know that they were able to make a positive impact during your stay and we hope welcoming you back soon!!!

8/10 Good

Cynthia

Stayed 2 nights in Apr 2024
Response from Luz Sanchez on Apr 10, 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from RMartinez on Mar 4, 2024
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

2/10 Terrible

Gene

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was nice. Could not take use the shower drain did not work and the back door did not lock
Stayed 1 night in Feb 2024
Response from RMartinez on Feb 8, 2024
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, nice pool and patio area, easy access to local transportation
Stayed 7 nights in Jan 2024
Response from RMartinez on Feb 6, 2024
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

Cinthia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Dec 2023
Response from RMartinez on Feb 2, 2024
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

2/10 Terrible

Brad

Stayed 7 nights in Jan 2024
Response from Ariana Cardenas on Jan 26, 2024
Hello Brad,Thank you for your comments.We are sorry about your experience not being so satisfactory. I'd appreciate it if you could share how can we improve our services and make our future guests happy. Kind regards,

8/10 Good

Arvind

Stayed 4 nights in Jan 2024
Response from RMartinez on Jan 17, 2024
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

8/10 Good

Reza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from RMartinez on Jan 17, 2024
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from RMartinez on Jan 17, 2024
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

6/10 Okay

fany

Stayed 1 night in Dec 2023
Response from RMartinez on Dec 29, 2023
Thank you for your feedback.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My advice - don't stay here
(1) Check in was abominably slow. It took 42 minutes from the time I got in line to when I had my keys. Only one person checking people in and didn't seem to care how slow he was going. Other staff members were behind the front desk, milling around, doing nothing to help. (2) No lockers available for scuba gear at the dive operation. Pathetic. (3) workout room in a dilapidated, run-down state with missing and largely inoperable equipment. (4) noisy room facing one of the busiest roads on the island (5) dirty room with hair from previous guests on the floor and in the shower, stained towels, stained bedspread (6) leaking air conditioner dripping water on our bag until we discovered it. (7) pathetic and uncomfortable pillows (8) hallway water dispensers almost always empty or inoperative (9) curtain that was too thin and ill fitting to block out the very highly lit road front facing window at night.
Stayed 4 nights in Dec 2023
Response from RMartinez on Dec 29, 2023
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from RMartinez on Nov 21, 2023
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

4/10 Poor

hugo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are great but the actual place is bad. Property maintenance poor. Front desk staff not friendly. Most of them work there because they have to, not because they want to . Dining buffet very limited in options.
Stayed 3 nights in Nov 2023
Response from RMartinez on Nov 21, 2023
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

2/10 Terrible

Debra

Stayed 1 night in Nov 2023
Response from RMartinez on Dec 1, 2023
We appreciate your feedback. Thank you for your visit!

2/10 Terrible

KURIDOM

Stayed 2 nights in Aug 2023
Response from RMartinez on Aug 28, 2023
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

10/10 Excellent

stephen

Stayed 3 nights in Aug 2023
Response from RMartinez on Aug 18, 2023
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

4/10 Poor

niccole

Stayed 1 night in Jul 2023
Response from RMartinez on Aug 18, 2023
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

2/10 Terrible

Courtney

Stayed 1 night in Jun 2023
Response from RMartinez on Jun 19, 2023
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

6/10 Okay

David

Stayed 6 nights in May 2023
Response from RMartinez on May 23, 2023
We appreciate your feedback, we will share it with our staff. Thank you for your visit!

8/10 Good

James, Vail

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff seems rude to me.
Stayed 5 nights in May 2023
Response from RMartinez on May 9, 2023
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have friends on the Island and security would not them come past the lobby to visit. My whole group had to sit in the lobby to visit and he had traveled from Cancun to meet my grandsons and visit my daughters and I. The rooms are well kept, but OLD!
Stayed 8 nights in Apr 2023
Response from RMartinez on Apr 18, 2023
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about the property and the staff. Only disappointment was that we thought we booked all inclusive, as our confirmation email said "all inclusive" on it. When we arrived, the front desk staff told us that the "all inclusive" was just in the title of the hotel and that we did not have an all inclusive package. Very deceptive.
Stayed 9 nights in Mar 2023
Response from RMartinez on Apr 11, 2023
Thank you for your feedback.

6/10 Okay

Rex, West Columbia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wyndham should be ashamed to have their name associated with this property. Staff are great, very clean. Beds are barely above Motel 6 quality. The foam mattress pads are too mushy. No refrigerators normally. You have to ask for one and pay 50 dollars a day that is stocked with beer and drinks. Or 25 a day for just the refrigerator. To the hotel's credit, they did put one in our room when I told them I needed one to store medication and did not charge me. The bathroom is so far out of date it's pitiful. It is a tub/shower combo that doesn't have a fixture for running water in the tub, only a shower head. The main problem is access to the tub.The tub wall is better than 2 feet off the ground. Short people or infirm people will have a big problem getting into and out of the tub. The commode area is about 3 feet by 3 feet. Hardly any comfortable room in there. There was ample hot water and water pressure was great. The room a/c is a mini-split type that appeared fairly new. Worked very well cooling the room down after housekeeping would turn it up every day. We were busy most days away from the hotel so didn't enter the pool. Looked clean however. Best thing going is the free breakfast included, but it's typical buffet food. Cooked earlier and soggy by the time it's served. There is an open self serve bar for bloody marys and mimosas and the free parking is good if you have a rent car. To sum up, although we first stayed at this hotel in 1996, it's off our list in the future
Stayed 5 nights in Apr 2023
Response from RMartinez on Apr 8, 2023
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

10/10 Excellent

Daphne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort. Very friendly and helpful staff. Clean rooms. Just wished room had small refrigerator in it.
Stayed 7 nights in Mar 2023
Response from RMartinez on Apr 7, 2023
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

Charles

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from RMartinez on Apr 7, 2023
We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What sets this hotel apart from the others is the staff. They treat you like family. Indeed we consider many of them to be our extended family. We have enjoyed this resort many times over the years. Can’t wait to return next year.
Stayed 14 nights in Mar 2023
Response from RMartinez on Apr 7, 2023
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

Russell Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed the numerous times. Very convenient to walk to the grocery store and to town. Also their beach area is very clean and private. Plenty of good snorkeling.
Stayed 12 nights in Mar 2023
Response from RMartinez on Mar 14, 2023
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love staying here. The separate areas with the beach on one side of the road and the swimming pool on the resort side is ideal, believe it or not. Love the breakfast by the ocean every morning and the snorkeling is so easy and was really great this year. We don’t do the all inclusive and enjoy the walk in to town in the evenings for great local food. So much live music in town to enjoy also.
Stayed 7 nights in Feb 2023
Response from RMartinez on Mar 13, 2023
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE the hacienda style courtyard and pool. Very safe for little ones. Loved the addition of the bicycles-great for exercise. Eating breakfast while overlooking the ocean is a favorite. I like the tunnel under the busy street and the dive shop on the property is so convenient. One question: why did you remove the ladder into the water next to the pier?
Stayed 6 nights in Feb 2023
Response from RMartinez on Mar 13, 2023
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

Florencia Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are amazing, super friendly, helpful, and attentive to details. All of them made our journey smooth, they inspire everybody with happy energy offering agreat invitation to start a good 2023.
Response from RMartinez on Jan 10, 2023
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

6/10 Okay

Sagar

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property in need of a serious upgrade and facilities. For the condition of the property, I should’ve paid half the price. Breakfast was good.
Response from RMartinez on Jan 6, 2023
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our favorite place in Cozumel. The staff is wonderful and helpful, great beach/snorkeling area!
Response from RMartinez on Dec 24, 2022
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

6/10 Okay

Mohamed Mehdi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Food and drinks were not that good.
Response from RMartinez on Dec 22, 2022
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room air conditioning worked well. Breakfast was good, very noisy though even when only half full. Balcony lights are on which keep the room lit until 10:05pm automatically is ridiculous with no control from room, curtains don’t stop the light. Shower head clogged and sprayed everywhere, shower didn’t drain well, deck door did not open without enough force to injure an arm….which happened, only opened 2-3 feet before completely jammed. No cups in the room, water dispensers in the hallway frequently empty, tiled floors down hallway extremely loud when any house keeping or guests roll luggage past.
Stayed 4 nights in Dec 2022
Response from RMartinez on Dec 12, 2022
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

6/10 Okay

Gary

Traveled with group, Traveled with partner
Liked: Staff & service
Bathroom needed a thorough cleaning/update, smelled of mildew with stains in the tub. WiFi connection was terrible, my wife had food items taken from the room while we were out and friends also staying there had money taken from their room. Both incidents were reported to the front desk however we had no feedback or apologies.
Stayed 5 nights in Nov 2022
Response from RMartinez on Nov 26, 2022
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

8/10 Good

KARIN, Black Lick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the people. We come to stay here frequently and the workers are the best. Cornelio and Silvia are awesome at breakfast. Our room requests are rarely noted before our arrival but the front desk does a great job working things out. The maid took our pool towel. She admitted to taking it to be washed. Had a tough time getting credit. Why would she take it when there is a required deposit. Also our last stay in July, my nephews passport was taken from the room. It was taken from the night stand. It was never found and quite a hassle to get replaced. In the 15 times we have stayed, this is the first time we felt we had to be careful with items left out. ☹️
Response from RMartinez on Nov 12, 2022
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

8/10 Good

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt lile room furniture, old fashion, look old and used.
Stayed 2 nights in Oct 2022
Response from RMartinez on Oct 15, 2022
Thank you for feedbackº

10/10 Excellent

Ileana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonito hotel!!!! precioso todo!
Stayed 1 night in Sep 2022
Response from RMatinez on Sep 19, 2022
Le agradecemos su valioso comentario, lo compartiremos con nuestro staff. Muchas gracias su preferencia y su visita!

10/10 Excellent

Ileana

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
awesome!
Stayed 1 night in Sep 2022
Response from RMartinez on Sep 19, 2022
We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

kendra

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Happy with our stay
Nice place to stay, it was clean, comfortable, nice comfy bed, and the free breakfast buffet was good too. The staff was awesome! Very friendly and helpful. If i go back to Cozumel, I will stay there.
Stayed 5 nights in Aug 2022
Response from RMartinez on Oct 26, 2022
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities
The staff as a whole was very unattentive and acted as is they were being annoyed when asked anything. The rooms were no where close to a 1 or 2 Star hotel much less the 4 star they state to have. Bed were very hard and clumpy. I awoke sore every morning and the sheets must be a 400 thread they are very rough. The room that i was in looked as though they just kept throwing paint on it without scraping or taping. Room has not not been remodeled or refurbished in a very long time. The pastel yellow and green curtains say it all plus the spotted and cracked mirror
Stayed 5 nights in Aug 2022
Response from RMartinez on Sep 1, 2022
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

4/10 Poor

Jose

Stayed 2 nights in Aug 2022

8/10 Good

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

6/10 Okay

Amy

Stayed 1 night in Aug 2022
Response from RMartinez on Aug 13, 2022
We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the facility, size of the pool and what I like was the option to ocean access. We had breakfast included and really worth it, a lot options of food we were really pleased with the breakfast. With the bicycle I recommend better maintenance or buy a new ones. For the rest we were happy with the staying in the hotel.
Stayed 3 nights in Aug 2022
Response from RMartinez on Aug 6, 2022
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food wasn’t good wifi sucked all the time room wasn’t cleaned every day
Stayed 7 nights in Jul 2022
Response from RMartinez on Aug 1, 2022
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!

10/10 Excellent

Janavia

Traveled with family
Stayed 1 night in Jul 2022
Response from RMartinez on Jul 4, 2022
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!