Ratings based on 462 Verified Reviews

4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee Florida

Great Location, close to everything.

Posted Aug 15, 2017
Pros: Had the charm of an older "walk up" hotel that was in great shape., new bathrooms and air conditioning units super cold. Loved the roof top pool.
Had nice view of Ferry dock and ships coming and going.
Comment from Hotel Management
Aug 15, 2017 by Director de atencion al huesped, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price.

Posted Aug 8, 2017
Great breakfast and very friendly staff. Elevator is not working and probably hasn't for quite a while, so you do a lot of stair climbing. Rooftop pool area is lovely and a nice place to watch the sunset. On the down side, our shower was lukewarm at best and toilet seldom flushed properly. Others we spoke to did not have the water problem though. Overall a good, reasonably priced hotel close to waterfront and downtown.
Comment from Hotel Management
Aug 9, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. And because of the problem of the elevator we are working on it to give a better service. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton AB

Good value hotel downtown

Posted Jul 29, 2017
Hotel rooms are clean and air conditioned. They provide a very good breakfast buffet that was great before a day of diving.
Comment from Hotel Management
Jul 30, 2017 by Director de atencion al huesped, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking

Posted Jul 26, 2017
Great location, walking to everything you need, older hotel but in good shape, (except the elevator, broke) maid was really nice and did a great job, reception staff could be a little nicer, like make you feel welcomed... Would stay again.
Comment from Hotel Management
Jul 29, 2017 by Director de atencion al huesped, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us.A thousand apologies for the inconveniences caused by the elevator. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from arlington va

perfect hotel.

Posted Jul 26, 2017
Pros: Close to the Plaza, ferry and all the shopping
Cons: nothing .
Location: Plaza is right there with shopping, the ferry is there to go to Playa.
This is our second time staying there this year. You really experience Cozumel by staying in town not at a resort. We ate food in the town square with all the people from there. It was a great experience. I love going there. The hotel staff was so sweet and they are always cleaning. I look forward to coming back and staying there again.
Comment from Hotel Management
Jul 26, 2017 by Director de atencion al huesped, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg Canada

In the Centre of cozumel

Posted Jul 10, 2017
Pros: Breakfast
Cons: Entry doors and locks to the rooms.
Location: Near to all downtown shops, far from beaches unless you jump into a cab.
Had a nice stay will visit Again soon. Not a luxury hotel but nice and clean with excellent staff that enjoy helping there guests.
Comment from Hotel Management
Jul 11, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Oroville, CA

Enjoy the treasures of San Miguel.

Posted Jun 6, 2017
Pros: The cleanliness and lies in the heart of San Miguel.
Cons: Personal item safes in the rooms instead of the ones located off the lobby.
Location: Enjoy all the treasures of San Miguel. Most dive operations will pick you up right off the pier which is only a couple of blocks walk.
Hotel lies in the heart of the city but only one block from the ocean and the ferries to the mainland. Hotel is not a resort but is in good condition and clean. Perfect for the seasoned traveler not looking for that resort feel. The daily made to order breakfast comes with your rate and also includes parking. Where else can you get a roof top pool at these rates.
Comment from Hotel Management
Jun 26, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
by John

Great fisherman/snorkel hotel

Posted May 20, 2017 on Hotels
We came to fish and snorkel. We asked about using their freezer and they offered to put a small frig in our room, which we gladly accepted, no charge. The frig had a small freezer which allowed us to freeze 25 lbs. of fish to take home. We used the lobby safe, actually was located in the office giving one privacy. Two key lock, you get one, office keeps the other. We walked everywhere except to fish (dock is 3 miles south). Our charter boats took us to best snorkel spots, unreachable by shore. Mega (like walmart) is 0.7 mile walk, good exercise. At least a couple places close will cook your fish. Lots of great restaurants within walking distance. Breakfast is good like other reviews say: fried bananas every other day, first 2 days you ordered from 10 entre items on menu, other 3 days there were 4 bins with hot food like refried beans, cheese tortilla wraps, at least one egg dish, veges, other stuff I can't remember. Always fresh fruit: pineapple, cantaloupe, water melon, and another local fruit. A variety of breaks, margarine - no butter, packet fruit spreads. Pool was very nice, clean and warm. We went there late afternoon/evening and were only ones swimming. Good views. Our room had no noise issues and view of water. Hallways were spacious while elevator was small. Room was spacious, tile floor, clean, no bugs. TV has mostly Spanish stations, 2 English stations. Beds were fine. Sink leaked a little, just put trash can under it. Normal plugs.
Comment from Hotel Management
Jun 26, 2017 by ATENCION A CLIENTES, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

One night

Posted May 17, 2017
We came over for one night to go diving and it was a good convenient place to stay
Comment from Hotel Management
Jun 26, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Cost effective!!! Clean, comfortable, nice free breakfast. Nice roof pool. Perfect location downtown. Not all-inclusive, No beach, No restaurant or bar. Bargain vacation!
Comment from Hotel Management
Jun 26, 2017 by Hotel Management, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...