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Hotelcoz All Inclusive

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Exterior detail
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Indoor pool, 4 outdoor pools

Overview of Hotelcoz All Inclusive

Hotelcoz All Inclusive

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

Explore the area

  • Popular LocationMaya Heritage Monument6 min drive
  • Popular LocationCozumel Museum6 min drive
  • Popular LocationCozumel Maritime Terminal6 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)13 min drive

Room options

About this area

Cozumel

Hotelcoz All Inclusive is located in Zona Hotelera Norte, a neighborhood in Cozumel, and is next to a golf course and on the beach. Cozumel Pearl Farm and Punta Langosta Pier are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa San Juan and Chankanaab National Park. Traveling with kids? Consider Isla Cozumel Biosphere Reserve and Villa Maya.

What's nearby

  • Maya Heritage Monument - 6 min drive
  • Cozumel Museum - 6 min drive
  • Cozumel Maritime Terminal - 6 min drive
  • Punta Morena - 6 min drive
  • Museo de la Isla de Cozumel - 7 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 13 min drive

Restaurants

  • Guido's - 6 min drive
  • La Candela - 7 min drive
  • Casa Cuzamil - 7 min drive
  • Del Sur Parrilla Argentina - 7 min drive
  • Cielito Lindo - 7 min drive

About this property

Hotelcoz All Inclusive

3.5-star all-inclusive property located in Zona Hotelera Norte
Located close to Playa San Juan and Maya Heritage Monument, Hotelcoz All Inclusive provides 18 holes of golf, a swim-up bar, and a beach bar. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and free beach cabanas. Treat yourself to a deep-tissue massage, a facial, or a body treatment at the onsite spa. Enjoy international cuisine and ocean views at the two onsite restaurants. Aerobics classes are offered at the gym; other things to do include beach volleyball, boat tours, and parasailing. In addition to a poolside bar and a grocery/convenience store, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 4 outdoor pools and an indoor pool, with a swim-up bar
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and limo/town car service
  • Wedding services, a porter/bellhop, and a computer station
  • Guest reviews say good things about the pool, helpful staff, and walkable location
Room features
All 251 individually furnished rooms include perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like safes. Guests reviews give good marks for the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, childcare services, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 13 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
Long-term renters welcome
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive All-inclusive property
Hotelcoz All Inclusive All-inclusive property Cozumel

Frequently asked questions

Does Hotelcoz All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 6:00 AM–11:00 PM.

How much does it cost to stay at Hotelcoz All Inclusive?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Hotelcoz All Inclusive on Feb 27, 2023 start from $164.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotelcoz All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotelcoz All Inclusive?

Self parking is free at this property.

What time is check-in at Hotelcoz All Inclusive?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Hotelcoz All Inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hotelcoz All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hotelcoz All Inclusive located?

Located in Zona Hotelera Norte, this beachfront property is next to a golf course and within 3 mi (5 km) of Playa San Juan and Maya Heritage Monument. Cozumel Pearl Farm and Punta Langosta Pier are also within 6 mi (10 km).

Reviews

6.8
Rating 10 - Excellent. 12 out of 60 reviews" "
" "10 - Excellent 20%
Rating 8 - Good. 23 out of 60 reviews" "
" "8 - Good 38%
Rating 6 - Okay. 10 out of 60 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 6 out of 60 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 9 out of 60 reviews" "
" "2 - Terrible 15%

7.7/10

Cleanliness

8.4/10

Staff & service

6.5/10

Amenities

6.7/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

cara a

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect resort if your not looking for much. Staff was consistently cleaning and rooms were in pretty good shape in my opinion. Only con of this resort was the food selection. Beach buffet has very little choice and is the same everyday. When ordering off The menu there is more options and is a bit better. Beach is beautiful with great snorkeling and a pier you can jump off.
Stayed 5 nights in Jan 2023

4/10 Poor

Jeffrey, san antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Honestly could not recommend staying here as we had many issues. First one was room had words, moved to Second room still had mold, finally moves to the 9th floor which was fine. Property itself is a beautiful older property that is very poorly managed. Was very surprised they did not have guacamole, bacon, ceviche. The all-inclusive did not have drinks in the room at all. Extremely Limited menu and definitely not enough staff. One of the breakfast took 40 minutes to get one item and they told us would be another hour for the rest of our food. 13 out of 15 guest we spoke to said they were very disappointed. There are definitely a few highlights in that Roberto with car rentals on site was wonderful as were Gabriel the restaurant manager, Paulino and other Waiters. It's a shame upper management and ownership are done such a bad job

8/10 Good

Karl

Traveled with partner
Liked: Cleanliness, staff & service
The ocean is the star attraction. El Coz s is a true sea-side resort. Almost every room offers an incredible Caribbean panorama. Wake up to stunning azure and turquoise vistas. Bask in unobstructed views of gorgeous sunsets. The main palapa-roofed restaurant is literally right on beach. And for us the best part is the wonderful snorkeling right at the resort and down to the Westin. No, it’s not Fiji or the Great Barrier Reef, but the corals along the iron shore are lovely and the sea life is abundant and surprisingly varied. We went out twice a day and saw something different every time. Know what you’re getting into. Don’t expect a 4-star stay at those prices. The hotel is not the destination. Come for the ocean and you won’t be disappointed
Stayed 9 nights in Nov 2022

2/10 Terrible

Margie, Riverside

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Attention! Attention! The maids of this hotel steal clothes from the rooms! they do it the last day of stay. They stole a lot of clothes from my room the day I was checking out in the morning when I went to have breakfast. I didn't noticed until I was home unpacking, I called the hotel and according to them the housekeeper said that I forgot my clothes in the room "what a lie!", they sent me the clothes by mail and I had to pay for it. When I opened the package, there was a lot of clothes missing, blouses, bras, "incredible! We paid a lot for this hotel and they have trashy housekeepers who steal"

4/10 Poor

Rick Sherman

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Will never go there again!

8/10 Good

Ariana, Little Elm

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing it was great for a laidback vacation.

8/10 Good

Sandra, Baytown

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
You get what you pay for. But if you dont mind AC that barely works, simple food, hard bed, water down drinks.. this is your place. Beach area is small but nice! Other thing is people from beach club and hotel come to swim there too. So be cautious w your items. Simple but good for what we wanted.
Stayed 4 nights in Sep 2022

8/10 Good

Chatia M

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved this place , the views , the staff was amazing ,easy to get a taxi and around .1 thing I did not like was the restroom , toilet kept stopping up a bit and sink .
Stayed 3 nights in Aug 2022

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were mostly helpful and friendly, some or the ones at the desk were kind of cold but not all of them. I love the beach because you can snorkel without having to leave the hotel. My complaint is the pool, the water was kind of murky and greenish, not blue and clear. We got there once but when we noticed it was like that we got out and didn't go back but the beach was clean. It was our favorite spot. We also had fun playing mini-golf. The food was okay, not great but not bad. The beverages were good. The room was clean and the A/C always worked great. Also they cut the water twice for some repairs according to the desk but it didn't take long to get it back. We would definitely consider to stay there again in our next visit to Cozumel.
Stayed 3 nights in Aug 2022

2/10 Terrible

Anisa

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022