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We were upgraded to a room in Bldg 1 - amazing view and room comfort. Food improved as week went on. Not 5* food, but - edible and often quite good - esp Bordeaux. House wines are terrible. Service is slow at restaurants but everywhere else service is excellent! Close to reefs with very good diving. ...
The staff made our stay memorable. Nolberto, Otoniel, Genner, and Ignacio displayed great customer service and fun. The night entertainment was more than we expected. The activities during the day was plenty.
The staff at this resort is awesome, they do everything to make your stay enjoyable. Food was great views were awesome and they clean somewhere all day long. We can't wait to go back.
The hotel is is very nice and the staff very friendly. It was nice to have a usable beach and to be able to play in the water. There are so many resorts that don't have a usable beach. The rooms were very clean, we had upgraded to an ocean view. we tried all the restaurants and they all served very ...
Stayed for 6 nights recently. Very good scuba diving experience with Pro dive. Did 14 dives. The resort itself is well maintained and the staff is great. The room was great and clean. The food was good (not great) but good. For the price you just can't beat it. No question I'll be back.
This was our fifth stay at the Playa Azul since 2015, so needless to say, we love this place! We were greeted warmly by the entire staff, like old friends. We absolutely loved the suite we were in, great views and like all the times before, the room was immaculately kept and in great working order. ...
It was a good service. The only thing I did not like was the weitresses at the main dinning hall. Also, the jacuzi was never turned un on my visti. But over all the staff and the resort was good.
Amazing place and people. The food and drinks were top notch (go to the Italian place). Only thing that would make this place better is a sandy beach down to the water. I would recommend this hotel to anyone.
We have stayed here several times in the past and have loved it but this time not so good. We travel with another couple so we like to have connecting rooms if available (which in the past was no problem) or rooms next to each other. I called the hotel direct few days before our arrival to make my ...
Hotel Cozumel and Resort is a smaller, very family friendly resort. We come back time and again and although it isn't fancy, we always have a great time. There is little turn-over in staff and amenities are sufficiënt.
It was a Great experience, rooms were clean and comfortable. Facility was great with a lot to do. Will definetley go back.
My wife and I stayed at the Explorean for six days. We had a wonderful trip. We wanted an all-inclusive so that we could just relax and not worry about finding restaurants all the time. Yet we wanted great food. The Explorean was perfect. The food at the Lool Kan, the private restaurant at the Explorean, ...
Everything was wonderful!!! Our family loved staying here and this was our best stay in Cozumel. The unit was beautiful ,huge and clean. And all the employees were wonderful. We were very impressed to see people just constantly working, constantly maintaining even though it was way off season. They ...
When I got there the staff was very helpful. When I got to my room it was extremely hot and the ac wasn't running. I turned on the ac and within 2 hours the room had cooled down. The beds are so so and the bathroom is adequate. The hotel staff is awesome and the morning breakfast is great.
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