Ratings based on 1,293 Verified Reviews

3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond VA

Posted Jan 14, 2018
Beautiful grounds. Quiet and off the busy track. A place to relax!
4 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Beach was excellent! Staff was great!

Posted Jan 13, 2018
Enjoyed Melia! Staff was great. Room was very nice! We lived the beach! Buffet was ok but the restaurants were good.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Really nice but missing something....

Posted Jan 13, 2018
Liked this hotel very much but there was some things lacking ... we come to Cozumel quite often, this being our 10th time and all other times we have stayed at other hotels all on the north end of the island. This was a nice hotel and had some perks for sure. They had a small frig in the room that they stocked with pop, water and a couple of Mexican beers everyday. They do have WiFi but only in lobby, u can pay 10$ a day to get WiFi all over the resort. By far the best feature for us was the kids service they offer. They have a lady who does projects and plays with the kids by the pool. They make bracelets, keychains, etc and do games like diving for coins and playing volleyball with the kids. These activities are done twice a day and can take about 2-3 hours a day. That was right up my 9 year old daughters alley! They have a nice game room for older kids with table games and darts and a video game room too. The food was excellent and they mixed up the variety everyday I thought. However, compared to other hotels we usually stay at, I didn’t like there was only one bar to get drinks, NO hot tub, and no QUICK buffet to grab food by the pool. The bathrooms were NOT close to the pool either and the main restaurant blocked the view of the beach from the pool which I didn’t like. The beach was just not as easiely accessible as another place we love. The one pool for kids was disappointing too. There are two pools but one was adults only. It was nice but don’t think we come again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2018
We had a wonderful time! Beautiful beach. Wish the adult pool was heated. Was too cold to get in. Great staff, good food, and drinks were delicious!
Comment from Hotel Management
Jan 10, 2018 by Raquel S., Hotel Management
Thank you for staying whit us , we appreciate your feedback and We take actions about the water in the pool. Once again thank you for choosing Meliá Cozumel Golf All Inlcusive, we will love to have you back in a near future. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Golf

Posted Dec 28, 2017
Pros: The hotel is within walking distance of the golf course.
Cons: The food is not anything special.
Location: We play golf near-by.
Melia is a nice place to stay and get free golf for a week at the Cozumel Country Club.
Comment from Hotel Management
Jan 2, 2018 by Raquel S., Hotel Management
Thank you we Appreciate your feedback and for the time you spent on writing your kind words, Your comments are really appreciated, and we had a wonderful sense of having done the right thing. . Once again thank you for choosing Meliá Cozumel, we will love to have you back in a near future. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Right on the beach

Posted Dec 16, 2017
Pros: Our room was steps to the sand, couldn’t get any better. The beach was cleaned up everyday. The sand was always nice.
Location: Toward the North end of the hotels, so much quieter, which is awesome.
Loved this hotel. The staff was awesome always helpful and friendly. The rooms were clea, a little more rustic like Mexico should be.
Comment from Hotel Management
Dec 18, 2017 by Raquel S., Hotel Management
Thank you for staying whit us, we appreciate your feedback , I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us. Your comments are really appreciated, and we had a wonderful sense of having done the right thing Once again thank you for choosing Meliá Cozumel . we will love to have you back in a near future. Best Regards .Best regards sales department
5 out of 5
Recommended
for Everyone
by A verified traveler from northfield,mn

Perfect Place!!!

Posted Dec 4, 2017
Pros: Clean,friendly and easy to get around. We also liked the music at night that started early.
Cons: Nothing
Location: Great dining,snorkeling, There is plenty to do or best of all relax on the finest sand on the island
This was our third time at the Melia. The staff makes the place!!! Always so friendly and well done by all. We won't stay anywhere else. We also love seeing the same people working there and loving there jobs year after year!! This was our 2nd time this year and will be coming back for many years to come. Thanks to all!!!!
Comment from Hotel Management
Dec 5, 2017 by Raquel S., Hotel Management
We wanted to thank you for the time you spent on writing your kind words, the positive comments and encouragements you gave to us ; it is the best anyone could want in our career, on a worldwide service company. I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us. Your comments are really appreciated, and we had a wonderful sense of having done the right thing. Once again thank you for choosing Meliá Cozumel, we will love to have you back in a near future. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Colorafo

Good golf vacation

Posted Dec 4, 2017
We like the close proximity to golf. We like the beach. The food is only so-so. We wish the Internet was free in the rooms. We wish there was coffee in the morning in the lobby where the free Internet is. Meliá has a nice staff. This is a good deal for the money.
Comment from Hotel Management
Dec 5, 2017 by Raquel S., Hotel Management
Thank you for staying whit us , we appreciate your feedback, Thanks for letting us know. Once again thank you for choosing Meliá Cozumel, we will love to have you back in a near future. Best Regards
4 out of 5
by A verified traveler

Good value, especially for families.

Posted Dec 3, 2017
Pros: All inclusive and near golf course
Cons: Need wifi for all guests without extra charge.
Location: I don't understand this question. My French is limited. Don't know why I got a French questionnaire.
The staff is nice and the beach and pools are great. There are many activities for adults and children. The food is adequate. They now have "restaurant" experiences that could be improved with more creative chefs. The "Italian" restaurant had a very limited menu. We go for the "all you can play" golf experience so the hotel meets our needs well as it is a short walk to the course. We check our clubs in on our first golf day and leave them at the club for the week. We walk over daily to play and enjoy the beach following our game.
Comment from Hotel Management
Dec 5, 2017 by Raquel S., Hotel Management
We wanted to thank you for the time you spent on writing your kind words, the positive comments and encouragements you gave to us ; it is the best anyone could want in our career, on a worldwide service company. I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us. Your comments are really appreciated Once again thank you for choosing Meliá Cozumel, we will love to have you back in a near future. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Amazing

Posted Dec 1, 2017
I love everything about this place! There’s many great activities to do, always something on which is great because Cozumel is a small island its great they have many facilities and equipment for use. Staff are helpful, the beach is breathtaking and the food is delicious! We had the honeymoon sweet and it was the best room we’ve ever stayed in. All the bars and variety of restaurants are great! Nothing bad to say at all, highly recommend!
Comment from Hotel Management
Dec 3, 2017 by Raquel S., Hotel Management
We wanted to thank you for the time you spent on writing your kind words, the positive comments and encouragements you gave to us ; it is the best anyone could want in our career, on a worldwide service company. I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us. Your comments are really appreciated, and we had a wonderful sense of having done the right thing. Once again thank you for choosing Meliá Cozumel, Best Regards