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Occidental Cozumel - All Inclusive

Star Rating
4 out of 5

Information

Reviews

3.8 / 5Good
1,377 reviews

Amenities

  • Pool
  • Breakfast included
  • Free Parking
  • All inclusive

Map

What's nearby

  • Popular Location
    Allegro Cozumel Resort Day Pass
    9 min walk
  • Popular Location
    San Francisco Beach
    12 min walk
  • Popular Location
    Nachi Cocom Beach Club & Water Sport Center
    15 min walk
  • Airport
    Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    21 min drive

Choose your room

Book online or call:

1-800-238-0767

Your dates need to occur after 2019-09-18. Try updating your dates to see prices for your trip.

    About this area

    Cozumel

    Occidental Cozumel - All Inclusive is located on the beach and in an area with good shopping. The area's natural beauty can be seen at Playa Mia Grand Beach and Water Park and Paradise Beach, while Mr. Sancho's Beach Club and Chankanaab Beach Adventure Park are popular area attractions. Traveling with kids? Consider Dolphinaris and Dolphin Discovery.

    What's nearby

    • Popular Location
      Allegro Cozumel Resort Day Pass - 9 min walk
    • Popular Location
      San Francisco Beach - 12 min walk
    • Popular Location
      Nachi Cocom Beach Club & Water Sport Center - 15 min walk
    • Popular Location
      Mr. Sancho's Beach Club - 2 min drive
    • Popular Location
      Playa Mia Grand Beach and Water Park - 2 min drive

    Getting around

    • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 21 min drive

    About this property

    Occidental Cozumel - All Inclusive

    Spend the day playing on the beach then return to dine at one of Occidental Cozumel - All Inclusive's 7 restaurants. All 247 rooms feature modern comforts like flat-screen TVs with cable channels, along with WiFi. Other amenities available to guests include free minibar items, balconies, and separate bathtubs and showers.

    All inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities are included.
    Food and beverages
    All buffet meals, snacks, and beverages included
    In-room minibar (all beverages included)
    Dining and beverage availability limited at one or more venues
    Activities and facilities/equipment
    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
    Water activities
    Kayaking
    Snorkeling
    Windsurfing
    Land activities
    Fitness facilities
    Tennis
    Kids' club
    Supervised activities for children between 4 and 12 years old
    Entertainment
    Onsite entertainment and activities

    Property amenities

    Internet

    • Available in all rooms: WiFi (surcharge)
    • Available in some public areas: WiFi (surcharge) (MXN252 per night)

    Parking

    • Free self parking

    Food and Drink

    • Food and drink
    • Free buffet breakfast available daily 7:00 AM–10:30 AM
    • All buffet meals, snacks, and beverages included
    • 7 restaurants
    • 2 poolside bars and 5 bars/lounges

    Things to do

    • Nightclub
    • Pool
    • Spa tub
    • Pool table
    • Fitness center/gym
    • Kids pool
    • Spa services onsite

    Conveniences

    • ATM/banking

    Guest Services

    • Luggage storage
    • 24-hour front desk
    • Daily housekeeping
    • Concierge
    • Tours/ticket assistance
    • Porter/bellhop

    Business Services

    • Conference space
    • Meeting Rooms

    Outdoors

    • Garden
    • Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them at check-out when you book your room.
    • Wheelchair accessible path of travel

    Spa

    • Hot stone massage
    • Swedish massage
    • Sports massage
    • Massages on beach
    • Manicures and pedicures
    • Body wraps
    • Body treatments
    • Body scrubs
    • Facial treatments
    • Aromatherapy treatments
    • Massages

    Room amenities

    Bedroom

    • Fan
    • Air conditioning
    • Blackout drapes/curtains

    Bathroom

    • Hair dryer
    • Private bathroom
    • Shower/tub
    • Free toiletries

    Entertainment

    • Flat-screen TV
    • Cable channels

    Food and Drink

    • Coffee/tea maker
    • Minibar

    Outdoor Space

    • Balcony or patio

    More

    • In-room safe
    • Iron/ironing boards
    • Desk

    Nearby things to do

    Activities

    3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
    • Playground on site
    • Snorkeling nearby
    • Boat tours on site
    • Scooter/moped rentals on site
    • Volleyball on site
    • Kayaking on site
    • Personal motorized watercraft on site
    • Scuba diving nearby
    5 - Excellent
    415
    4 - Good
    516
    3 - Okay
    272
    2 - Mediocre
    117
    1 - Poor
    57
    4.3
    Cleanliness
    4.1
    Service and Staff
    3.7
    Amenities
    4.0
    Property condition

    3/5

    Room was fairly nice, pretty pools and grounds and beach. Bar staff at the pool/beach area were friendly and helpful.

    Stayed 2 nights in Sep 2019

    5/5 Excellent

    The hotel was very nice and well kept. Beautiful nature surrounding the complex. It definitely surpassed our expectations.

    Stayed 6 nights in Aug 2019

    1/5

    I booked this place because Barcelo runs it and I THOUGHT it would be up to their standards. I was absolutely wrong! We get to out room and the Ice Machine out in the hall has an "Out of Order" sign posted on it. Another guest told us that that sign had been there all week. I called the front desk to ask where the closest Ice Machine is, they told me the next building on the 2nd floor. There are no elevators, so I walk down stairs and up stairs in the next building, there is no Ice Machine there, so I walk down stairs and up stairs in my building and call the front desk again. Now I'm told I'll have to walk all the way back up to the front desk at the front of the resort to get ice. After my raising a little bit of hell, they agreed to send room service with a bag of ice. There is a paper in the room that states: Important: Specialty restaurants are considered in your all-inclusive package according to the length of your stay in our resort. For 2 to 3 nights - 1 reservation / For 4 to 5 nights - 2 reservations / for 6 to 7 nights 3 reservations. My impression of this place is that they're offering the bare minimum and only stepping up when people complain. Barcelo should look into what's going on at this place. We wound up eating at several restaurants in Cozumel, despite having paid good money and lots of it for an "All-Inclusive" resort. The food was that bad. I was embarrassed that I booked our friends at this place. This is the worst place we've been to in Mexico.

    Stayed 7 nights in Jul 2019

    5/5 Excellent

    The resort is very clean and well maintained. The staff was friendly and courteous. The food excellent and delicious. The only problem that i had was with the amount of smokers in the resort. Even though the hotel has a prohibited smoking in common ares, people still smoked on the beach, the pool area and the main plaza around people and small children. It sad to walk on the beach and find cigarettes on the sand from the smokers. If you want to die from throat cancer, that's your choice but don't smoke around kids and people that care about they're health. I don't think the hotel cares much about enforcing the NO SMOKING rules. My wife and i would certainly like to come back to this hotel but will consider another because of the smokers in the hotel. That's a big turn off for us..

    Stayed 4 nights in Aug 2019

    5/5 Excellent

    This property is magical. Not only are the grounds, pools, and beaches absolutely gorgeous, but the rooms are spacious and well-serviced. We did have an issue that the jets in our jacuzzi tub didn't work, but honestly I didn't realize it until the last day so it didn't affect my trip at all. We stayed in the Royal Level since it gave us free Wifi and a specialty restaurant and for us it was well worth the money. RL rooms are closer to the beach and pools so it worked well for us. The staff is incredible. They went out of their way to provide excellent service. They even found the water shoes I left at the beach by mistake and were quick to get them to me when I realized them missing. We traveled for our anniversary and they made it super special with champagne and a congrats sign on our door, chocolate covered strawberries and a cake!! The food in both the buffets and a la carte restaurants was well prepared and varied and we were there for 10 days! The beach was full of sea life and there were plenty of planned activities to keep my active husband happy. But what makes this place special is the staff! Everyone was so helpful and nice. Not one bad experience the entire time. But I must mention some very special people, Jailene and Emma in the Royal Concierge, Jerson, Crisly and Erica. All of the bartenders, the staff who manned the sail boats/kayaks, the restaurant staff and entertainment staff were all top notched. I hope we are lucky enough to go back again!

    Stayed 9 nights in Aug 2019

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