Ratings based on 1,111 Verified Reviews

3.9 out of 5
77% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice grounds

Posted May 28, 2017
The hotel grounds were gorgeous and walking around feels like you're in a jungle. Beach was so so, limited shade. Pools were nice. Food was mediocre, lots to pick from but not much that was good. No taste or seasoning. Beware of the membership sales people. Seems like your room is never ready and you have to sit with a sales person first. Overall a nice place to stay for coupes/adults. There is a sister resort the Allegro next door that has a water park for kids.
Comment from Hotel Management
May 29, 2017 by Guest Experience Manager, Hotel Management
Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

friendly stuff bad toilets in lobby

Posted May 24, 2017
Pros: Beach and quiet location
Cons: Need some renovation
Location: No snooping nearby Wi five was so expensive
Good location,quiet,very friendly staff. No straw for drinks.the toilets at lobby and restaurant were not clean and needs Renovation.
Comment from Hotel Management
May 27, 2017 by Guest Experience Manager, Hotel Management
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
2 out of 5
by A verified traveler from New York

Disappointing Stay

Posted May 24, 2017
Pros: The beach, the grounds and the hotel/resort design.
Cons: Routine extermination.
Location: Perfect for beach lovers, snorkelers and divers.
I am a beach lover. The beach relaxes me, and the beach at this hotel is beautiful. The hotel is small, cozy and beautifully designed. We arrived early and check-in was pretty quick. They held our bags and we had lunch until our room was ready. When we got to our room to our surprise, it was not ready. We called the front desk and the problem was quickly resolved. We were upgraded and moved to another room. We were very happy. The day before we left, my arms started itching uncontrollably. I had large itchy welts on my arms. The day we left the itching was even more unbearable and the flight home was miserable. I had to take meds to ease the itching. When I got home, I paid a visit to the Dr. I found out that what I had were "bed bug bites"! I was so disappointed. If my week had not ended in this way, I would have given this resort a 4 out of 5.
Comment from Hotel Management
May 27, 2017 by Guest Experience Manager, Hotel Management
In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics .
3 out of 5
Recommended
for Everyone
by A verified traveler from Philly

The Food needs an overhaul. Very bad

Posted May 23, 2017
Pros: The hotel is great, the grounds, the rooms, pools,, beach... Everything!
Cons: The bar service is slow at the pool / beach bar because it is only big enough for one person.
Location: Out of desperation, we found "Alberto's" to eat. Its just a short walk on the beach!
Overall, it is a 3 out of 5 star resort. The hotel, grounds, pool, beach, etc were great. The food was BAD. The best meal of the day was breakfast! Lunch was always disappointing while having a beautiful view of the beach. The buffet dinner is horrible. The reservation restaurants were ok, but somewhat inconsistent with quality / cooking of the food.
Comment from Hotel Management
May 23, 2017 by Guest Experience Manager, Hotel Management
Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Broken Arrow, OK

Good diving location.

Posted May 20, 2017
Main complaint was that not many food options after the restaurants close.
Comment from Hotel Management
May 22, 2017 by Guest Experience Manager, Hotel Management
We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to the beach.

Posted May 16, 2017
Amazing resort. The staff was friendly and helpful. All the food was delicious. Beach was beautiful. Pools were nice. Activities throughout the day and evening were fun and exciting.
Comment from Hotel Management
May 19, 2017 by Guest Experience Manager, Hotel Management
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. we look forward to host you in a near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

The Occidental

Posted May 12, 2017
Pros: The very relaxed atmosphere, it's not a big party scene. The fact that it's in a protected area means plenty of wildlife.
Cons: Communication. I called three times for housekeeping to pick up my laundry and they never did.
It is a beautiful resort, very clean. The rooms are clean, the food was good and plentiful, many choices. They will try to sell you a time share.
Comment from Hotel Management
May 19, 2017 by Guest Experience Manager, Hotel Management
Dear Kim First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cozumel hotel and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
This is a very pleasant resort to stay at. Will definitely stay here again.
Comment from Hotel Management
May 19, 2017 by Guest Experience Manager, Hotel Management
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great Stay - enjoyed the time!

Posted May 7, 2017
Pros: The grounds and the rooms - great air conditioning
Cons: The food
Location: The guys dove with Pro-Dive, thought they did a great job.
The hotel room and grounds are wonderful - very clean and well kept. Beach and pool area (where we spent most of our time) were wonderful. The food was average, nothing special. We did feel the staff was a little over worked, and didn't have that fun attitude we had seen in the past. The only complaint we had was on Wednesdays, they let the cruise ships "visit for a day". So, we had about 40 people come off the ships, take over the restaurants, pool and beach. It was very hectic, and turned our quiet little get away into a crowded, loud time. During this time, people had to wait 15 to 20 minutes for drinks, and in line for food - that was not the case the rest of the week. We were glad when they went back to the ship. I would definitely stay again - very relaxing.
Comment from Hotel Management
May 19, 2017 by Guest Experience Manager, Hotel Management
Dear Kim Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Occidental was amazing!

Posted May 6, 2017
My 11 year old son and I went for a week. At first we were like its quiet. Were used to going to places where its a huge party 24/7. If thats what ypur looking for then this is not the place for you. After our first day it turned out to be exactly what we needed. Rest and relaxation. Jesus and Felix are amazing! The entire staff was amazing! The island vibe at this hotel is amazing! We will be back
Comment from Hotel Management
May 6, 2017 by Guest Experience Manager, Hotel Management
We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.