Waking up to sound of nature and jackhammer
Posted Oct 24, 2016
The hotel staff were very nice. I realize we chose to vacation during off season, but having jackhammers on either side of our room everyday all day was ridiculous. The main pool, lunch area and several sidewalks were closed due to construction. There was hot and cold running water, hot for 30 sec. then cold 30 seconds. Once I figured out the timing, taking a shower required a dance in and out of the water stream.
Comment from Hotel Management
Nov 28, 2016 by Gabriela Gaeta, Guest Experience Manager, Hotel Management
Thank you for choosing Occidental Cozumel for your recent stay in this paradise. It was our pleasure to host you and to know that you have enjoyed your stay.
Thank you also for your time to write your comments, all of our guests comments are very important for us to keep improving and be your first choice for your future visits
We apologize for all the inconveniences that you had during your stay and appreciate your kind comments as it allows us the opportunity to learn from a guest perspective what we need to improve in order to deliver a satisfactory guest experience.