Ratings based on 391 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

No better place in Cozumel to Relax and Unwind!

Posted Aug 9, 2017
This was our fifth stay at the Playa Azul since 2015, so needless to say, we love this place! We were greeted warmly by the entire staff, like old friends. We absolutely loved the suite we were in, great views and like all the times before, the room was immaculately kept and in great working order. The entire staff is professional, friendly and extremely responsive if you have any questions or needs. We have vacationed in Cozumel on average of once a year since 2005 and since we found the Playa Azul, we will stay at no other place. Unlike other Hotels that we stayed at in Cozumel, no one here will try to sell you a timeshare, an excursion, or a rental car, which is very refreshing and relaxing. They have plenty of beachside/poolside seating and both areas are conveniently located near restrooms and most importantly, the beachside bar. We choose to do the Breakfast only option, vice the all inclusive package as we travel about the island quite a bit, but we found their prices for drinks and menu items are truly reasonable. We enjoyed the snorkeling very much right off their beach, plenty of fish to see of many varieties. Wifi coverage has improved immensely and we even used our Amazon firestick a couple of times with great success. We also love the location and the tranquil surroundings. A safe running trail, which we used daily, is right out in front of the property. Cab service is easily accessed and only a 10 minute ride to city center. We can't wait to go back!
Comment from Hotel Management
Aug 29, 2017 by Ana, Hotel Management
Hola Dave and Toni!! Greetings from Playa Azul Hotel!! Thank you very much for your detailed comment!! Comments like yours help other guests to know the hotel and us in a great way. It is a pleasure to read that you enjoyed your suite with the spectacular views. You are part of Playa Azul family and we appreciate your preference. We will be waiting for your next visit. Kind regards
5 out of 5
by A verified traveler

Colors of Cozumel are the best at Playa azul!

Posted Aug 5, 2017 on Hotels
We happened upon playa azul last minute and we pleasantly surprised! The staff was very accommodating and friendly. The beach and water were amazing, so much to see if you like to snorkel. Our room was so close to the water and the view was incredible! If you are looking for a low key, low density laid back place, with amazing views, playa azul is for you. Any activity can be arranged in the lobby, but our favorite place was right out front by the water and the palapa, where you will get the best service and drinks around!!
Comment from Hotel Management
Aug 29, 2017 by Ana, Hotel Management
Greetings from Playa Azul We really appreciate your comments about the hotel, the beach, the water, the staff... We are so happy that for your first time at Playa Azul your expectations were fulfilled. Thanks again for your recommendations, you are part of Playa Azul family and it will be a pleasure to host you again very soon. Best regards Ana
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing oceanfront paradise

Posted Jul 18, 2017
Pros: This hotel looks like a Mexican Caribbean hotel. Not a modern impersonal high rise. This is why i go to Cozumel.
Cons: I don't think I would change anything.
Location: North end of the island, snorkeling is the best. Rent a car to explore the other side of the island one day. Car can be delivered to you.
We had an amazing stay at the Playa Azul hotel in Cozumel. The north end location was perfect for us! I spent a lot of time reviewing all the options other resorts and hotels had to offer and I'm so glad Playa Azul was my choice. I have stayed in several other locations on the island, and I have never had a room so close to the ocean. Every morning, our view from our balcony was the sparkling blue and turquoise Caribbean sea. Because this a small hotel, all the rooms are close to the water. It's so easy to get to the beach for quick snorkel trips, then back out to relax in a beach chair, or to get a drink at the relaxing, friendly beach bar. It's not necessary to pack a bag for a long trip to the beach because the rooms, the pool, and the bar/restaurants are so close. I loved the snorkeling and the convenience of the water access. It is not a long sandy beach. Just step carefully over the first 15 feet or so, and the snorkeling begins. Lots of variety of fish, and the colors of the water....amazing. The staff were among the most friendly people I have met on the island. They go out of their way to make sure you have a great vacation. From the front desk check in, to the bartenders and wait staff, and the cleaning staff, everyone was so nice. I enjoyed being away from the downtown crowds. Taxis are always available to take us to that area though for around $7-$8 USD.
Comment from Hotel Management
Jul 24, 2017 by Ana, Hotel Management
Thank you so much!! We really appreciate a lot your comment!! We love to hear that you had a great time enjoying the pool, the snorkel, the views... Your review will help so many to know the hotel and the staff!! and that's what we want for all of our guests, a great experience at Playa Azul!! We all hope to see you in a future and pamper you as you deserve because you are part of Playa Azul family. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

I love this Hotel....

Posted Jul 3, 2017
Pros: Everything!
Cons: Not for me...
Location: Close to town by taxi,, moto or bike if you choose...easy to rent moto for day ...great dive shack Blue Dream right next door...
Great staff ...so nice to see familiar faces again. Far away from town for quiet yet close enough to shop or grab a beer. Beautiful beach, great snorkeling and diving available....We will be back!
Comment from Hotel Management
Jul 10, 2017 by Ana, Hotel Management
Greetings from Playa Azul It is a pleasure to read that you had a pleasant stay and that you enjoyed both snorkeling and diving. We will be waiting for you on your next visit. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Posted May 27, 2017 on Orbitz
Best place to stay. Will not stay anywhere else. The people are the best. Will be back for our 7 stay
Comment from Hotel Management
May 31, 2017 by Ana, Hotel Management
Hola from Playa Azul!! Thank you so much for your nice comment, it is a pleasure to us to read that you had a great stay and planning to come back again. You are now part of Playa Azul family and we will be waiting for you :) Kind regards Ana
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Small & Quaint

Posted Apr 21, 2017
Small & Quaint hotel with service to match. Seems to have repeat visitors. Beach water access. Good options were as expected, also 2 lobster restaurants just across the street. Staff was very nice. I would come back.
Comment from Hotel Management
May 10, 2017 by Ana, Hotel Management
Thank you for posting your comment! We hope to see you in a near future, you are now part of Playa Azul family and we will be waiting for you :) Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Dreamy Little Getaway

Posted Apr 18, 2017
Wow! A gem of a hotel! We LOVED this resort. Such awesome ocean views from the 4th floor! It's well laid out, the pool is cleaned daily and very well kept, the beach is unbelievable for relaxing and swimming. We never fought for an amazing ocean view on the sand under the little cabanas. WITH wait staff service on the beach! The food? AWESOME again! We had fajitas when we arrived - good, we had the breakfast every day - good, we had a couple different appetizers that were delicious and the fried shrimp tacos? I miss them already! The resort is in a perfect location, close to airport, an $8 taxi ride to and from downtown with the kindest, most accommodating drivers. We didn't choose to book a tour or anything formal with the front desk but they were incredibly helpful with everything. We chose to use local taxi drivers for tours throughout the island of Cozumel and I didn't even know that was possible until Salvador at the front desk suggested it! I wouldn't dream of staying anywhere else the next time I go to Cozumel and I WILL be back! What an excellent vacation!
Comment from Hotel Management
May 10, 2017 by Ana, Hotel Management
Hola from Playa Azul Hotel Thank you very much for your review, it is a pleasure to read that you had a great experience and enjoy the view, the beach and the food. We will be waiting for you!! See you soon Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from north dakota

Quiet beach, close to town.

Posted Apr 14, 2017
Very quiet beach and super close to the water all rooms face ocean and yet close to town about 2 miles totally recommend if your looking for an quiet get away the rooms aren't super clean such as what you would see in a five diamond hotel things are a bit dated but it definatley offers a quiet setting with spectacular views and staff is very helpful. It is comparable to an motel 6 in the USA but with a great view and friendly staff
Comment from Hotel Management
May 10, 2017 by Ana, Hotel Management
Greetings from Playa Azul Thank you very much for your comment, we hope to see you in a future. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice place for a good value!

Posted Apr 11, 2017
Everything was good: the golf, the great breakfast and the drinks! The staff was very friendly. I would definitely recommend this place.
Comment from Hotel Management
Apr 25, 2017 by Ana, Hotel Management
Hola from Cozumel Thank you very much for your comments about the golf, the food and the staff, this make us keep going with our service!! Thank you very much for your recommendations and hope to see you in a future!! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozumel for a few days

Posted Mar 27, 2017
Pros: Beach and cleanliness.
Cons: Outdoor pool chairs were the only things that seemed to be aging.
Location: Nice restaurants across the street. Also very close to downtown. Beach walk is nice.
We've been in Cozumel lots of times. We never stayed here. Very impressed. What a cute hotel! And the beach is INSANE. Such a beautiful section of beach and rocks - the colors are gorgeous. And it's such a nice calm, laid back hotel. Not tons of people. Food is great. And the hotel is CLEAN, CLEAN - very well maintained. We were surprised, our expectations were lower. I would definitely recommend.
Comment from Hotel Management
Mar 28, 2017 by Ana, Hotel Management
Greetings from Playa Azul We really appreciate your comments about the hotel, the beach, the food... We are so happy that for your first time at Playa Azul your expectations were fulfilled. Thanks again for your recommendations, you are part of Playa Azul family and it will be a pleasure to host you again very soon. Best regards