Ratings based on 384 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Small & Quaint

Posted Apr 21, 2017
Small & Quaint hotel with service to match. Seems to have repeat visitors. Beach water access. Good options were as expected, also 2 lobster restaurants just across the street. Staff was very nice. I would come back.
Comment from Hotel Management
May 10, 2017 by Ana, Hotel Management
Thank you for posting your comment! We hope to see you in a near future, you are now part of Playa Azul family and we will be waiting for you :) Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Dreamy Little Getaway

Posted Apr 18, 2017
Wow! A gem of a hotel! We LOVED this resort. Such awesome ocean views from the 4th floor! It's well laid out, the pool is cleaned daily and very well kept, the beach is unbelievable for relaxing and swimming. We never fought for an amazing ocean view on the sand under the little cabanas. WITH wait staff service on the beach! The food? AWESOME again! We had fajitas when we arrived - good, we had the breakfast every day - good, we had a couple different appetizers that were delicious and the fried shrimp tacos? I miss them already! The resort is in a perfect location, close to airport, an $8 taxi ride to and from downtown with the kindest, most accommodating drivers. We didn't choose to book a tour or anything formal with the front desk but they were incredibly helpful with everything. We chose to use local taxi drivers for tours throughout the island of Cozumel and I didn't even know that was possible until Salvador at the front desk suggested it! I wouldn't dream of staying anywhere else the next time I go to Cozumel and I WILL be back! What an excellent vacation!
Comment from Hotel Management
May 10, 2017 by Ana, Hotel Management
Hola from Playa Azul Hotel Thank you very much for your review, it is a pleasure to read that you had a great experience and enjoy the view, the beach and the food. We will be waiting for you!! See you soon Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from north dakota

Quiet beach, close to town.

Posted Apr 14, 2017
Very quiet beach and super close to the water all rooms face ocean and yet close to town about 2 miles totally recommend if your looking for an quiet get away the rooms aren't super clean such as what you would see in a five diamond hotel things are a bit dated but it definatley offers a quiet setting with spectacular views and staff is very helpful. It is comparable to an motel 6 in the USA but with a great view and friendly staff
Comment from Hotel Management
May 10, 2017 by Ana, Hotel Management
Greetings from Playa Azul Thank you very much for your comment, we hope to see you in a future. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice place for a good value!

Posted Apr 11, 2017
Everything was good: the golf, the great breakfast and the drinks! The staff was very friendly. I would definitely recommend this place.
Comment from Hotel Management
Apr 25, 2017 by Ana, Hotel Management
Hola from Cozumel Thank you very much for your comments about the golf, the food and the staff, this make us keep going with our service!! Thank you very much for your recommendations and hope to see you in a future!! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozumel for a few days

Posted Mar 27, 2017
Pros: Beach and cleanliness.
Cons: Outdoor pool chairs were the only things that seemed to be aging.
Location: Nice restaurants across the street. Also very close to downtown. Beach walk is nice.
We've been in Cozumel lots of times. We never stayed here. Very impressed. What a cute hotel! And the beach is INSANE. Such a beautiful section of beach and rocks - the colors are gorgeous. And it's such a nice calm, laid back hotel. Not tons of people. Food is great. And the hotel is CLEAN, CLEAN - very well maintained. We were surprised, our expectations were lower. I would definitely recommend.
Comment from Hotel Management
Mar 28, 2017 by Ana, Hotel Management
Greetings from Playa Azul We really appreciate your comments about the hotel, the beach, the food... We are so happy that for your first time at Playa Azul your expectations were fulfilled. Thanks again for your recommendations, you are part of Playa Azul family and it will be a pleasure to host you again very soon. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice small hotel

Posted Mar 13, 2017
Pros: The food and teh service
Cons: The beds and the pillows! They are clean, they just need to be updated
Location: It is in the hotel strip, there is a lobster place right outside and the ride downtown is very short.
The hotel is not very new, but it is small and clean. Everyone is very kind, the food is really good considering the fact that it is an all inclusive, and you are right on the beach.
Comment from Hotel Management
Mar 15, 2017 by Ana, Hotel Management
Greetings from Playa Azul Thank you very much for your comment and your preference. It is a pleasure to read that you enjoyed the food and the service. I will send your suggestion regarding the beds and pillows. We hope to see you very soon again.. Kind regards
5 out of 5
by jenny

Will go again!

Posted Mar 7, 2017 on Hotels
Had a fabulous time at the Playa Azul. It is smaller than most of the all-inclusives, so we were closer to the beach, and felt like the service was more personal. The breakfast was varied and delicious, and since we don't eat 3 meals a day, it was worth not purchasing all-inclusive and simply going with the complimentary breakfast. The beach is perfect for snorkeling and the view is fabulous. There are too many wonderful people to name---everyone who works there deserves a hug--they are so sweet and welcoming. I highly recommend Playa Azul.
Comment from Hotel Management
Mar 10, 2017 by Ana, Hotel Management
Greetings from Playa Azul Hotel Thank you very much for your nice comment, it is a pleasure to us to read that you had a great stay and enjoy the service. We hope to see you in a near future Kind regards Ana
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
Got a partial water view room. Put us on 1st floor and the room is blocked by tree. Hardly have any view. Waste of money.
Comment from Hotel Management
Feb 27, 2017 by Ana, Hotel Management
Thank you very much for your review. I am sorry that you didn't like your room... We did our best, we received your request for a king size bed and in high season it is hard to move rooms, but we did with you to comply the king size request. We hope to see you again in a future. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

great snorkeling

Posted Jan 30, 2017 on Orbitz
Pros: location and staff
Cons: i think the food could be upgraded, so even though we had all inclusive we didn't want to eat all our meals there
Location: pretty close to town by cab, nice lobster restaurant across the street. key lime pie factory across the street not very good.
the best thing about play azul is the location on the beach. the next best thing is the staff. they were all so friendly an accommodating. I loved the snorkeling right from the beach. also a nice fun beach bar with good drinks. the breakfast buffet was good. there were always plenty of beach chairs. I definitely would go back.
Comment from Hotel Management
Feb 1, 2017 by Ana, Hotel Management
Hola Greg Thank you very much for your review. We are happy to know that you are planning to come back and it will be a pleasure to host you again so you can enjoy the beach and the snorkeling. I will let the restaurant manager know about the food and based on it he will be able to improve it. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2017
Excellent smaller hotel, great owner, many staff long term. Very nice food and friendly beach palapa bar. Snorkeling right along the beach.
Comment from Hotel Management
Jan 30, 2017 by Ana, Hotel Management
Thank you very much Tom for your review and your preference. Great that you enjoyed the snorkel, it is wonderful!! We all look forward to having the pleasure of welcoming you again soon. Kind regards