Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Highlands Ranch, Co

Best hotel in Cozumel

Posted Dec 6, 2016
Just spent 6 days here..loved it, loved it, loved it! The service was top notch from the staff at the front desk, restaurant and the cleaning staff..loved the towel art every day in our rooms. We highly recommend Playa Azul for your next vacation stay.
Comment from Hotel Management
Dec 6, 2016 by Ana, Hotel Management
Hola from Playa Azul Hotel!! Thank you very much for your nice comment, I will send it to all the staff you mentioned. Thanks for your recommendations!! It will be a pleasure to host you again soon!! Best regards
5 out of 5
by A verified traveler from Texarkiana, Texas

Better than most

Posted Oct 4, 2016
Location: The clear warm ocean and beautiful beaches are highlights over most of the island. We had some of the best Margaritas and Mojitos in the world!
Very nice resort with sparkling beach and excellent food, included breakfasts were real highlights. Hotel stay was reasonably priced, snorkel equipment provided at no cost and they have a very nice bar right on the beach. Beds a little hard at first but hotel/housekeeping staff responded immediately to our needs and added extra padding. Tourist trappers not allowed onsite which is important if you know anything about Cozumel. Would stay at Plaza Azul again.
Comment from Hotel Management
Nov 7, 2016 by Ana, Hotel Management
Greetings from Playa Azul Thank you very much for your comment and your preference. We hope to see you soon so you can enjoy a lot of Margaritas and Mojitos ;) Best regards
5 out of 5
by A verified traveler

Small but great hotel

Posted Sep 24, 2016
We've stayed here 4 times. It's a small, boutique hotel that has great service. Located on a nice stretch of beach with good snorkeling right off the hotel. Great views. Very low key.
Comment from Hotel Management
Oct 17, 2016 by Ana, Hotel Management
Greetings from Cozumel!! Thank you very much for your review and your preference!! The pictures are great, thanks for sharing ;) Best regards
4 out of 5
by A verified traveler

Posted Aug 16, 2016
Excellant one room accommodations for family of four!
Comment from Hotel Management
Aug 31, 2016 by Ana, Hotel Management
Thank you very much for your comment. We hope to see you very soon. Best regards
5 out of 5
by rodrigo from Sao Paulo - Brazil

Playa Azul Super!

Posted Aug 7, 2016 on Hotels
O Hotel me surpreendeu. Café da manhã otimo, sempre variando de um dia para outro alguns pratos quentes, restaurante e bar com preços justos, praia incrivelmente clara e transparente, com muita vida para ver no snorkel, funcionários sempre de bom humor e prestativos, com vontade de servir. Tem escola de mergulho ao lado.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Agradecemos a preferência. Trabalhamos duro para satisfazer nossos clientes e gostaríamos de saber sua opinião! Saludos Ana
5 out of 5
by A verified traveler from Texas

Little jewel right on the water.

Posted Aug 1, 2016
This was our second time here and I'm sure it won't be the last. We had room 107 on the first floor. Perfect view looking out over the pool and the Ocean beyond. We enjoyed the loungers by the pool and on the beach. Our whole stay was so relaxing! The service poolside or on the beach was superb. I have to admit the service for dinner in the restaurant was not quite up to par. The room was ever clean and comfortable. Over all we love the place.
Comment from Hotel Management
Aug 2, 2016 by Ana, Hotel Management
Hola from Playa Azul Thank you very much for your comment and your hotel description "Little jewel right on the water" I love it!!! It is a pleasure to read that you had a great time and you enjoy the hotel and the views. I appreciate your comment regarding the dinner service, I will let the restaurant manager know so we can improve this area. We all look forward to having the pleasure of welcoming you again very soon. Best regards
5 out of 5
by A verified traveler from Houston, TX

Convenient to town and airport

Posted Jul 30, 2016
Pros: Small, 50-60 rooms. Peaceful relaxing atmosphere. Bed was very comfortable. Most if not all rooms face the water.
Location: Golf (quite inexpensive) is 1.5 miles away. Taxis appear within 5 minutes and are all over the island. Shopping district is a 7 minute ride away, 80 p
Staff was very attentive, friendly and accommodating. Restaurant has quality food with reasonable prices. Bars have a good variety of offerings at excellent prices. Beach, patio and deck were all very nice. The layout ( or local laws) prohibit you from access to much adjoining beach.
Comment from Hotel Management
Aug 2, 2016 by Ana, Hotel Management
Hello from Playa Azul Cozumel!! Thank you very much for your visit, your preference and your nice comments. We hope to see you very soon. Best regards Ana
5 out of 5
by A verified traveler from Nebraska

Hotel was convenient for everything

Posted Jul 27, 2016
Our stay was a delight. Great beach for snorkeling or relaxing. Dive shop was steps from our door. Staff was friendly and helpful. Complimentary breakfast offered lots of choices
Comment from Hotel Management
Jul 27, 2016 by Ana, Hotel Management
Greetings from Cozumel Thank you very much for your review, it is a pleasure to hear that you enjoyed the buffet breakfast, the beach and you had a relaxing vacation. We hope to see you in a future. Best regards
5 out of 5
by A verified traveler

Nice hotel.

Posted Jul 26, 2016
Enjoyed our stay at Playa Azul. All staff very friendly & helpful. Our room was very clean & cleaning staff would leave different animals on our bed made with towels & fresh flowers! A taxi was very easy to get. All we had to do was tell the employee at the front desk & a taxi would be there within 5 minutes.
Comment from Hotel Management
Jul 27, 2016 by Ana, Hotel Management
Greetings from Playa Azul Hotel Thank you very much for your nice comment, we hope to see you in a future. Have a safe return home Best regards
5 out of 5
by A verified traveler from Lake Jackson, TX

Excellent location!

Posted Jul 15, 2016
Suites have been updated. Staff is the best in Cozumel. We had a great time and are already planning our next stay there! You can't do better in Cozumel!
Comment from Hotel Management
Jul 18, 2016 by Ana, Hotel Management
Hola from Playa Azul Hotel Thank you very much for your nice review!! We will be more than happy to host you again!! Best regards