Ratings based on 728 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for Cozumel

Posted Mar 16, 2017
Location: Taxi to town is only about $6. Go shopping in evening after ships have left. We enjoyed Guido's and Kinta's courtyards for dinner.
Beautiful resort. Ocean view rooms are refurbished and quite pleasant. Staff are smiling and friendly. All three restaurants have good food, and we especially enjoyed the margaritas. The adult pool is fabulous, and very quiet. Snorkeling is best on the north side of the hotel property. We did ask for extra bottled water on the first day, with the request for two bottles every day. It was not until our last day, day five, that the extra bottle finally arrived. But otherwise, a very peaceful and relaxing vacation. We will definitely book again.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Dear Guest, First of all I will like to thank you for your preference at our Resort and for sharing your review about your recent stay. I'm very happy to hear that you liked our recently renovated Resort and that our staff took good care of you. We look forward to welcome you again at this "su casa" in Cozumel. Kind Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel on the beach

Posted Mar 15, 2017
This was our 10th visit and it keeps getting better! We stayed in a newly renovated ocean front room with a beautiful private outdoor shower and a spectacular view across the beach to the colorful Caribbean. The snorkeling is great on the reef just off the beach and Scuba du will take you on world class dives on Cozumel's famous reefs like Palancar. The three restaurants serve delicious food , but the friendly staff is probably the main reason we keep coming back!
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Dear guest, Thank you for your preference to our Resort and for sharing your review with us. I'm glad to hear you spent a great time with us and that our staff took good care of you. We look forward to welcome you in a near future. Warm Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

family vacation

Posted Mar 14, 2017
Pros: Location on private beach, infinity pool, cleanliness, comfortable rooms, friendliness of staff, snorkeling to shallow reefs right in front of hotel
Cons: nothing
Location: Hotel faces Paradise Reef; dive shop on premise.Easy snorkeling to shallow reef in front.San Gervasio Mayan ruins small but interesting.Downtown 10min
Lovely hotel due to its appealing architecture, waterfront location, small clean beach with easy access to snorkel reef right off shore or diving. The children are welcome guests and there is small playground area but most seem to enjoy the heated pool or the white sandy beach. Daytime staff around the pool and beach area is very attentive to hotel guests. The front desk staff is very helpful with information or requests. The house cleaning staff is very conscientious in keeping your room well supplied with towels at least twice a day and bottled water. We did take advantage twice of eating dinner at the 2 open air restaurants; the food was fine while we enjoyed lovely sunsets. There is always something on the menu for children too. We did drive into town for dinner most nights since we are multiple time visitors to Cozumel and enjoy the variety of restaurants from traditional to upscale cuisine that the island has to offer. The whole family agreed that the hotel offers a spectacular setting for lovely vacation .
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your review about your stay, your comments always help us in order to improve our service. I'm glad to hear that you liked our Restaurants and Resort. Thank you for your preference and we hope to see you once more. Regards, Andres García Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Family break

Posted Mar 12, 2017
Pros: The newly renovated rooms
Cons: While the three restaurants were good, they could improve the menu and quality of certain dishes.
Location: We did not leave the hotel for the 4 nights we spent there
We went to Cozumel escaping from a kitchen renovation mess. We loved the stay.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Guest, Regards from sunny Cozumel! I would like to thank you for taking the time to share your comments about your recent stay. I'm glad to know that you enjoyed your stay at our Resort. We hope to see you back once more. Kind Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Lovely grounds very well maintained and staff very service oriented. Wonderful hotel that you will never want to leave.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your preference We are pleased that you enjoyed your at our Resort. It's really appreciated your review about your stay in order to improve our service. We hope to see you once more. Best Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Presidente is the best!!

Posted Mar 3, 2017
From the room cleanliness and amount of room to the hotel staff - our stay was nothing short of fabulous. We will definitely be back and recommend to all of our family and friends! Thank you to all staff at the Presidente - you know customer service!!!
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Guest, Regards from Paradise! First of all I will like to thank you for you preference to our hotel. I'm glad you liked our Resort and that our staff took good care of you. We hope to see you back soon. Best Regards, Andres Garcia Ricard General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Toronto

Excellent Stay Overall

Posted Mar 2, 2017
Pros: Great view of the ocean, staff was excellent.
Cons: Rooms definitely need improvement - very outdated.
Location: Location was great for scuba diving and snorkeling. For other activities, it is a $8 cab ride to downtown
We stayed our Presidente Intercontinental for 7 days and overall found the hotel excellent. Room We were a bit disappointed with the room to be honest. We travel very often and would say the room is just ok. We would say the hotel is divided into two categories, the renovated rooms which you see on the website vs the outdated rooms which I couldn't find any pics on their website. The room needed work, everything looked outdated. The curtains drag on the floor, so when you shower the bottom gets soaked. Overall the room we would give a 3.5/5 Location This hotel definitely has the best location in Cozumel. The view is amazing and is situated next to a cove. The coral reef is just right outside which is a bonus for Divers/Snorkelers. 5/5 Amenities If you do find time to go to the gym, it is beautiful. Clear glass all around with a yoga space, treadmills, and a variety of weights. 5/5 Customer Service The staff here are very hard workers and will go above and beyond to ensure you enjoy your stay. From the concierge, to the bell boys, and the maids they all work extremely hard. 5/5 Food They have 3 restaurants and all were great. We felt the breakfast was quite expensive ($25 USD per person). Other Couple other tips we think travellers would find useful: -Lots of families with kids -Mature/Older crowd -Nothing really to do here at night you want to grab a cab and head downtown ($10 USD) -FreeWifi is a bit slow -Beautiful tennis courts
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your preference We are pleased that you enjoyed our Resort, it was a pleasure to serve you and make your stay more comfortable. It's really appreciated your review about your stay in order to improve our service. We hope to see you once more. Best Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Beautiful Garden Oasis

Posted Feb 27, 2017
Pros: Quiet, Private. Waking up to the sound of birds . Natural setting, but with all the amenities of a First Class Resort
Cons: signs posted that children not allowed in jacuzzi without their parents. Larger more visible Dive Shop
Location: Scuba Diving, swimming, Nice gym and Spa. Great restaurants
Friendly Staff. Beautifully Manicured Property. Updated with Cabanas and Private Chair areas. Great swimming area. Breakfast Buffet Daily was a treat. Quiet in some areas as well as fun and lively with music that suited a vacation feeling. Away from the craziness of downtown while maintaining the charm of the island vibe
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us, they are really important to us in order to improve our service. I'm glad that the staff was friendly and that you enjoyed our Resort. We look forward to welcoming you back. Regards, Andres García Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

A perfect relaxing and fun vacation!

Posted Feb 25, 2017
The grounds, beaches, view was all stunning! The hotel staff were extremely friendly and welcoming. The food was incredible. Really can't say enough great things about this resort. It is quiet and never over crowded...you can always find a beach chair somewhere, and there are many options. I was also able to complete the open water portion of my diving certification with no problems on site through Scuba Du.The dive masters were professional and fun and made me feel extremely comfortable and excited for my first ocean dives! In addition, you can snorkel right off shore and there is plenty to see! This is the perfect spot if you are willing to spend a little bit extra as you do pay extra for pretty much everything but all was well worth it.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for choosing us and for sharing your review about your recent stay. I'm glad you enjoyed your stay with the care of our friendly staff. We hope to see you once more at Paradise. Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Hotel offers everything i would ask for!

Posted Feb 24, 2017
The hotel is simply beautiful. It has its own private beach, sea is cristal clear. Two restaurants are right on the water, facing sunset. Staff is very kind, friendly and proffesional. Food was delicous, we had grilled octopus, lobster and fish every night, which in total we paid what we would pay for all inclusive. Breakfast buffet was amazing, recommend to pay BB ehen you reserve. We stayed both pool facing and ocean facing rooms. Both are very nice, but sea facing rooms offer spectacular views. Infinty pool is gorgous, you can sit at the edge and drink your margarita facing to sunset. The overall design of the hotel is beautiful, clean and warm with lots of use of hardwood and coral stone, must be done by a very good designer/ architect. In adfition to good design, an effective management, good food and happy staff make an hotel amazing Overall, we enjoyed everthing and had great time, we will definatly go back. strongly recommend if you are looking for quality.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Guest, First of all I will like to thank you for your preference and for sharing your review about your recent stay. I'm glad you enjoyed your stay with us and that you liked our hotel. We hope to see you once more at Cozumel and our Resort. Kind Regards, Andres Garcia Ricard General Manager