Ratings based on 717 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Playa del Carmen

Nice hotel on the beach.

Posted Mar 24, 2017
Reception staff are excelllent and very professional. The hotel was fully booked during our stay and there were not enough staff to cope with cleaning, serving etc so you get your own drinks and wait for food. We had a problem with our reservation that was quickly resolved by the reception staff and I would definitely return
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful setting

Posted Mar 22, 2017
The shower water is too hard. It needs to be treated with a water softener.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Mexico Vacation

Posted Mar 17, 2017
Pros: The Presidente InterContinental has fabulous grounds, access to a variety of activities, it's a quaint and never feels over crowded.
Cons: My Spanish, however people were friendly and always helpful
Location: It's not one of those places where high rises fill the coastline, and some of the best snorkeling and scuba diving you will ever see.
Best vacation we have ever had!! The Presidente InterContinental in Cozumel is a wonderful place to relax or be active, beautiful beaches and grounds; they take great pride at this hotel. Snorkeling right off the beach is fantastic, and scuba is amazing in this location. The staff was top notch, very courteous and always very helpful, which made the stay more inviting. We experienced the friendliness throughout the island as we had an opportunity to explore the entire island of Cozumel. It is a wonderful place with wonderful people.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Andres García Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Expensive, beautiful

Posted Mar 16, 2017
I loved this hotel. My room was facing the sea and the experience couldn´t be better. It is a beautiful place,
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Andrés García Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for Cozumel

Posted Mar 16, 2017
Location: Taxi to town is only about $6. Go shopping in evening after ships have left. We enjoyed Guido's and Kinta's courtyards for dinner.
Beautiful resort. Ocean view rooms are refurbished and quite pleasant. Staff are smiling and friendly. All three restaurants have good food, and we especially enjoyed the margaritas. The adult pool is fabulous, and very quiet. Snorkeling is best on the north side of the hotel property. We did ask for extra bottled water on the first day, with the request for two bottles every day. It was not until our last day, day five, that the extra bottle finally arrived. But otherwise, a very peaceful and relaxing vacation. We will definitely book again.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Dear Guest, First of all I will like to thank you for your preference at our Resort and for sharing your review about your recent stay. I'm very happy to hear that you liked our recently renovated Resort and that our staff took good care of you. We look forward to welcome you again at this "su casa" in Cozumel. Kind Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel on the beach

Posted Mar 15, 2017
This was our 10th visit and it keeps getting better! We stayed in a newly renovated ocean front room with a beautiful private outdoor shower and a spectacular view across the beach to the colorful Caribbean. The snorkeling is great on the reef just off the beach and Scuba du will take you on world class dives on Cozumel's famous reefs like Palancar. The three restaurants serve delicious food , but the friendly staff is probably the main reason we keep coming back!
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Dear guest, Thank you for your preference to our Resort and for sharing your review with us. I'm glad to hear you spent a great time with us and that our staff took good care of you. We look forward to welcome you in a near future. Warm Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

family vacation

Posted Mar 14, 2017
Pros: Location on private beach, infinity pool, cleanliness, comfortable rooms, friendliness of staff, snorkeling to shallow reefs right in front of hotel
Cons: nothing
Location: Hotel faces Paradise Reef; dive shop on premise.Easy snorkeling to shallow reef in front.San Gervasio Mayan ruins small but interesting.Downtown 10min
Lovely hotel due to its appealing architecture, waterfront location, small clean beach with easy access to snorkel reef right off shore or diving. The children are welcome guests and there is small playground area but most seem to enjoy the heated pool or the white sandy beach. Daytime staff around the pool and beach area is very attentive to hotel guests. The front desk staff is very helpful with information or requests. The house cleaning staff is very conscientious in keeping your room well supplied with towels at least twice a day and bottled water. We did take advantage twice of eating dinner at the 2 open air restaurants; the food was fine while we enjoyed lovely sunsets. There is always something on the menu for children too. We did drive into town for dinner most nights since we are multiple time visitors to Cozumel and enjoy the variety of restaurants from traditional to upscale cuisine that the island has to offer. The whole family agreed that the hotel offers a spectacular setting for lovely vacation .
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your review about your stay, your comments always help us in order to improve our service. I'm glad to hear that you liked our Restaurants and Resort. Thank you for your preference and we hope to see you once more. Regards, Andres García Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Family break

Posted Mar 12, 2017
Pros: The newly renovated rooms
Cons: While the three restaurants were good, they could improve the menu and quality of certain dishes.
Location: We did not leave the hotel for the 4 nights we spent there
We went to Cozumel escaping from a kitchen renovation mess. We loved the stay.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Guest, Regards from sunny Cozumel! I would like to thank you for taking the time to share your comments about your recent stay. I'm glad to know that you enjoyed your stay at our Resort. We hope to see you back once more. Kind Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Lovely grounds very well maintained and staff very service oriented. Wonderful hotel that you will never want to leave.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your preference We are pleased that you enjoyed your at our Resort. It's really appreciated your review about your stay in order to improve our service. We hope to see you once more. Best Regards, Andres Garcia Ricard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Presidente is the best!!

Posted Mar 3, 2017
From the room cleanliness and amount of room to the hotel staff - our stay was nothing short of fabulous. We will definitely be back and recommend to all of our family and friends! Thank you to all staff at the Presidente - you know customer service!!!
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Guest, Regards from Paradise! First of all I will like to thank you for you preference to our hotel. I'm glad you liked our Resort and that our staff took good care of you. We hope to see you back soon. Best Regards, Andres Garcia Ricard General Manager