Ratings based on 293 Verified Reviews

4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Great location

Posted May 11, 2017
Pros: Clean and comfortable
Location: Shopping, restaurants, and the ferry to Playa del Carmen
Very nice hotel. very clean and comfortable. Staff is very friendly and helpful. The location is excellent. Waterfront views in the heart of downtown. Walking distance to great shopping and restaurants. It is a very basic hotel. There is no restaurant or pool. You get a good clean room at an affordable price. Might not be the place to go if you have kids as there is not much there for them to do. I will go there again
Comment from Hotel Management
May 12, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from New Brunswick

Great downtown location close to the ocean fridge

Posted Apr 13, 2017
Great place to stay downtown close to ferry and town square. Lots of bars great breakfast.
Comment from Hotel Management
Apr 13, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

It was fantastic for a budget hotel.

Posted Apr 12, 2017
Pros: Beds, kitchenette, little windows that allowed for a cross-breeze.
Cons: I would have liked a guide to local attractions/more local restaurant menus.
Location: Nice and central. We were a block away from our dive pier, which was lovely for our early morning dive calls.
Lovely time here. We booked for a week and couldn't have been happier. The bathroom was clean, the kitchenette was useful, beds comfortable, and the breakfasts (at a neighboring hotel, but not a far walk) were beyond amazing. Spring for the included breakfast, it's worth it! Next time I visit Cozumel, I'm staying here again, no doubt.
Comment from Hotel Management
Apr 13, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa, Oklahoma

My stay at Bahia

Posted Mar 13, 2017
Pros: Close to shopping areas, clean, friendly staff
Cons: A/C unit was very noisy
Location: Very good location, many activities to do close by
Nice little hotel, friendly staff, good facilities, close to shopping areas and downtown... We were promised a king size bed, that did not happen A/C unit was very noisy
Comment from Hotel Management
Mar 13, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We apologize for the inconveniences caused waiting to give us another opportunity to amend the misunderstandings. Awaiting your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

2nd Time here for me

Posted Feb 27, 2017
Pros: The low price for such a nice place and also it has elevators unlike some hotels which is great for us divers with heavy luggage when we check in.
Location: Thirsty Cougar across the street a great watering hole, Quatro tacos and a store next to the hotel and the coffee shop across the street is great.
This was my second time going here and I love this place for my diving trips to Cozumel. The value cant be beat, you get a clean hotel and the breakfast that is included at its sister hotel is just amazing and would be a very expensive breakfast in the states. It is not your typical continental breakfast it is freshly made traditional Mexican food and you can also get omelets freshly made while you wait and there are healthy options as well and plenty of fresh fruit and the coffee is wonderful. This is not a fancy hotel but a nice hotel and it the entire staff is great. As a diver it is perfect for me I don't spend a lot of time in my room and it is right on the water and a 2 min walk to the dock my boat picks me up at in the morning. Hint- the water is hot for showers but it takes a minute or two to get hot so start the shower and let it run a minute. I have seen reviews on other sites saying the shower was cold but you just have to give it a minute or 2.
Comment from Hotel Management
Feb 27, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

I'm back

Posted Feb 22, 2017
Pros: location
Cons: free drinking water in every room
Location: This place is were you want to be for diving,shopping,restaurants, & carnival.
I said if I would come back here I would pay more for the ocean front balcony room but couldn't afford it this year. Fortunately I got a 4th floor room & got blue sky which was an improvement on the brick wall last year. Freeze worked good fridge not so much water pressure in shower not so good but hot. A little water in lobby an improvement. Breakfast still good but I felt it has gone down hill ( could be cause I was rush to get to my dive boat at 7:30).
Comment from Hotel Management
Feb 22, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We have box lunch by request for our diver guest, you will have to request it at the front desk one day in advance at we will have it ready the next morning at 6:30. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Exceeded Expectations

Posted Feb 20, 2017 on Orbitz
Pros: Position and cleanliness
Location: Cozumel is THE Caribbean centre for reef diving. The second longest barrier reef in the world! .
I have been to Cozumel a few times and stayed in this downtown hotel to be close to my daughter who was staying in a "dive hotel" close-by. I did not realise that this is part of the same group as Casa Mexicana (just down the road) where our breakfast was served. I had stayed at Casa Mexicana before. We were pleased with the quality, comfort and position of the room although any downtown hotel can be noisy at night near to local bars. That, however, was not a problem for us. Hotel service was friendly and efficient. We will certainly return.
Comment from Hotel Management
Feb 22, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Feb 4, 2017
The location was perfect, it was close to everything. There was a parking lot across the street to park the car. Restaurants and dive shops abound. The breakfast was great, and Santa the cook was wonderful. The room was very spacious it was perfect for us, we don't have a lot of money so this fit our budget perfectly. The staff was wonderful. Would definitely stay again.
Comment from Hotel Management
Feb 8, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
Great location. Basic, but clean. Value was excellent.
Comment from Hotel Management
Jan 21, 2017 by Concierge Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from Y

Nice place in San Miguel

Posted Jan 18, 2017
Great location Many good restaurants in the area
Comment from Hotel Management
Jan 21, 2017 by Bella Aguilera, Hotel Management
Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...