Ratings based on 326 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Texas

Posted May 26, 2018
Great location in town waterfront. Excellent value
Comment from Hotel Management
Jun 5, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home. Until next time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Greater Seattle Area, State of Washington, USA

Clean, Spacious, and Live Band across the street

Posted May 2, 2018
The room was clean and the staff helpful. The room was spacious and comfortable. We have stayed at this hotel whenever in Cozumel for the last five years. This trip, a new sidewalk restaurant had opened at street level across the street from our balcony. The restaurant had a live band playing loudly until 11 P.M. many nights of the week. Closing the sliding glass door to the balcony reduced the music volume in the room sufficiently.
Comment from Hotel Management
May 3, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home. Until next time...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2018
We have stayed here many times and this was like all of the others--excellent.
Comment from Hotel Management
Mar 24, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Personal Event
by A verified traveler

A real gem in downtown San Miguel, Cozumel

Posted Mar 6, 2018 on Hotels
Everyone at the front desk provided excellent customer service. All were helpful, kind, courteous, and friendly.
Comment from Hotel Management
Mar 7, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
by A verified traveler

Posted Mar 4, 2018 on Hotels
Comment from Hotel Management
Mar 6, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
3 out of 5
by A verified traveler

Hotel close to beach and pier

Posted Mar 2, 2018
Awesome location. Seems like one of the oldest hotel to stay. Facilities are not modern.. best for someone looking for a stay with haritage facility.
Comment from Hotel Management
Mar 2, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
5 out of 5
Recommended
for Everyone
by A verified traveler from madison wi

Location

Posted Feb 18, 2018
Nice hotel with a good location right across from the pier I get picked up for diving Room was nice fridge microwave. Would stay again
Comment from Hotel Management
Feb 19, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
by A verified traveler

Posted Feb 12, 2018 on Hotels
Comment from Hotel Management
Feb 13, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
by A verified traveler

11 night stay

Posted Feb 9, 2018 on Hotels
Great central location. Excellent staff. Great breakfast at sister hotel. Can be a bit noisy from the traffic and from the bar next door.
Comment from Hotel Management
Feb 10, 2018 by Bella Aguilera, Hotel Management
Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 19, 2018 on Hotels
It's unfortunate that Suites Bahia is located across the calle from a very noisy, very late closing, bar/ restaurant. The desirable balcony rooms are mostly situated on that side, you have to run the AC to drownd out the ruckus.Otherwise very nice, clean, and with an excellent free breakfast included .
Comment from Hotel Management
Jan 24, 2018 by Bella Aguilera, Hotel Management
Estimado huésped, Gracias por su comentario. Ha sido un placer recibirle y atenderle durante su estadía. Esperamos su próxima visita. Hasta la próxima…