Hello Mrs. EsmeraldaThank you so much for sharing your experience with us! Hearing that you had the best vacation ever really warms our hearts. We can't wait to welcome you back for more unforgettable moments. Until then, take care and keep those wonderful memories alive!Looking forward to seeing you soon!We remain at your service

Hello Mrs. MeganThank you for your kind words! We're delighted to hear that you had a wonderful experience with our hardworking and caring staff. We truly appreciate your recognition of their efforts.Looking forward to welcoming you back soon!We remain at your service

Hello Leah, Thank you so much for your glowing review! We're thrilled to hear that you loved your 12-day stay with us and that every aspect of your experience, from the service to the amenities, exceeded your expectations. Your kind words mean a lot to our team, and we're delighted to have been a part of making your stay wonderful.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future!I remain at your serviceEduardo Betancourt

Dear ElsyWe're thrilled to hear that you had a great experience at our children's club! We hope to host you and your family again soon!I remain at your service

Hello Mrs. GloriaThank you for sharing your experience with us! We're thrilled to hear that you had a great week at our resort and that you enjoyed the location and the service provided by our staff members, especially Antonio, Miguel, and the restaurant team near the water. Your kind words will be shared with them, and we're glad they contributed to making your stay memorable.We apologize for the inconvenience you encountered with your room requests. Your feedback regarding the reception experience has been noted, and we will address this matter internally to ensure smoother communication and accommodation of guest requests in the future.We're delighted that you had a wonderful time overall, and we appreciate your recommendation of the Italian pop-up restaurant by the pool. We hope to welcome you back for another enjoyable stay soon!We remain at your service

Hello Mr. Caleb.Thank you for rating us, it is a pleasure to understand that you enjoyed your stay. We hope to have the pleasure of hosting you again in the near future.I remain at your service

Dear TodfeecThank you for your understanding and objectivity in bringing these matters to our attention. We truly value your feedback, and we are committed to addressing the issues you raised to ensure a better experience for all our guests. Your input is invaluable as we strive to continuously improve our services and facilities. We look forward to the opportunity to welcome you back and provide you with the exceptional stay you deserve.I remain at your service

Hello AmandaWe deeply regret hearing about the difficulties you faced during your stay. It's truly disappointing that your experience didn't meet your expectations, especially with regards to the room location and the quality of our reception service. Please accept our sincere apologies for any inconvenience caused. Rest assured, we take your feedback seriously, and our front desk manager will be evaluating all staff to ensure that incidents like this are addressed and prevented in the future. Your feedback is invaluable to us, and we will use it to improve our services and ensure a more pleasant experience for our guests in the future. We sincerely hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.I remain at your service

Hello Mrs. MeganWe appreciate your feedback and regret to hear that your recent stay at Sunscape Sabor did not meet your expectations. Your comfort and satisfaction are our top priorities, and we are sorry for any issues you experienced during your visit. We take all guest concerns seriously and are committed to addressing them promptly. Please know that we are always here to assist our guests, even when they are not on the property, and we will take strict action to ensure that similar incidents are avoided in the future. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.I remain at your service

Dear Maria,Thank you for sharing your feedback with us! We're delighted to hear that you appreciated the excellent service during your stay. We understand the importance of catering to different preferences, and we're glad you found our separate buffet for adults to be accommodating. It's wonderful to know that you enjoyed the variety of food options available. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!I remain at your service

Hello SydneyThank you for sharing your experience with us! We're thrilled to hear that you enjoyed the tranquil atmosphere, beautiful snorkeling, and swimming during your stay. It's wonderful to know that our friendly staff, including Enrique, contributed to making your time with us memorable. We're glad you appreciated the complimentary bike rentals and felt safe exploring off the resort. We hope to welcome you back for another enjoyable stay in the future!I remain at your service

Dear Robert Frederick,Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations.We appreciate your compliments about our pool and beach facilities. However, we are truly sorry to hear about your dissatisfaction with the food quality, service, and room condition. Please know that we take your comments seriously and will address these issues with our team to ensure improvements are made.Regarding the fitness room access, as a guest at Sunscape Sabor Cozumel, you have complimentary access. the fitness center is located on Sunscape Sabor Cozumel next to the spa.Once again, we thank you for sharing your concerns, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.I remain at your service

Dear Louise,We sincerely apologize for the disappointing experience you had during your stay at the hotel. Your feedback is concerning, and we appreciate you bringing these issues to our attention.It's disheartening to read about the problems you encountered with the food quality, service, cleanliness, and safety concerns related to falling palms. This does not align with the standards we aim to uphold, and we sincerely regret the impact it had on your overall experience.Please be assured that your comments will be shared with the relevant departments to address and rectify the issues you have highlighted. We take guest feedback seriously, and your insights provide valuable information for our ongoing efforts to improve.We understand the importance of creating a positive and enjoyable environment for our guests, and we apologize for falling short in meeting your expectations. If there's anything specific you would like to discuss or if you have additional details to share, please feel free to contact us directly so that we can address your concerns more effectively.We value your feedback, and we hope to have an opportunity to regain your trust during any future visits. Thank you for bringing these matters to our attention.

Dear Christoforos,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments and regret to know that your experience fell short of expectations in certain aspects.We apologize for any inconvenience you encountered regarding the limited food and beverage options, as well as the issue with refilling the fridge. Your feedback is valuable, and we will review these matters with our team to ensure improvements are made.It's great to read that Carlos and the bar staff provided excellent service. We will make sure to pass on your compliments to them.We take all guest feedback seriously, and we appreciate your insights as they help us identify areas for enhancement. If there's anything specific you would like to discuss further or if you have additional details to share, please feel free to contact us directly.We hope to have the opportunity to welcome you back and provide you with an improved experience.

Dear Roberta,We sincerely apologize for the numerous challenges you faced during your recent stay. Your feedback is crucial to us, and we appreciate you taking the time to share your experiences.The issues you encountered with the A/C unit, room condition, and amenities are unacceptable, and we sincerely regret the inconvenience caused. Please be assured that we will thoroughly investigate these matters and take immediate corrective actions to prevent such occurrences in the future.We also appreciate your honest assessment of the dining options, and we will review and enhance our offerings to better meet the expectations of our valued guests.On a positive note, we are delighted to read that Market Cafe and the service provided by Mario were highlights of your stay. We will pass along your commendation to Mario and the rest of our team.We understand your decision not to stay with us again, and we genuinely regret that your recent experience fell short of the standards we aim to uphold. If there are specific details you would like to share or discuss further, please feel free to reach out to our management team directly.Thank you for your past visits, and we apologize once again for any disappointment. We wish you all the best in your future travels.

Dear Jason,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We sincerely apologize for any inconvenience or frustration you experienced during your time with us.It's disheartening to know that the dining options were limited and that the buffet restaurant's policy regarding minors impacted your experience. We understand the importance of having a variety of dining choices to suit all preferences, and we will certainly consider your comments as we strive to enhance our offerings.We also apologize for any challenges you faced with regard to loungers around the pool and on the beach. Your comfort is of utmost importance to us, and we will work to address this concern to ensure a more enjoyable experience for our guests.Additionally, we regret if the front desk did not meet your expectations in terms of assistance and helpfulness. We will use your feedback to improve our service and ensure that all guests receive the support they need during their stay.We appreciate you bringing these matters to our attention, and we hope that despite these challenges, you were still able to enjoy some aspects of your time in Cozumel. If you have any specific details or anything else you would like to share, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future.

Dear Dov,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your check-in process. Providing a seamless and timely check-in experience is a priority for us, and we regret that we fell short of your expectations in this regard.Your feedback is valuable, and we will address this issue with our front desk team to ensure that such situations are handled more efficiently in the future. We appreciate your understanding and hope that the rest of your stay was enjoyable.If there's anything specific you would like us to address or if you have additional feedback, please feel free to share. We value your insights and strive to improve based on our guests' experiences.We hope to have the opportunity to welcome you back for a more positive experience in the future.

Thank you Gerardo, please, if you want to share more about your experience with us, do not hesitate to contact us directly.

Dear Fabian,Thank you for taking the time to share your feedback with us. We appreciate your comments and would like to address your concerns regarding the aspect of our resort.We understand the importance of creating a positive experience for all our guests, including families. We apologize if the restaurant's limitations for families impacted your overall satisfaction. Your feedback is valuable to us as we continually assess and enhance our services.We will share your comments with our management team for review and consideration. Guest input is crucial in helping us make improvements to better meet the needs and expectations of our guests.If there's anything specific you would like us to address or if you have additional comments, please feel free to reach out. We value your perspective and strive to ensure a pleasant stay for all our guests.Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future, providing an improved experience.

Dear Kimberly,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your loyalty as a returning guest and value your input.We apologize that your experience during this stay did not meet your expectations, especially regarding the restaurant options and menu variety. Your comments are important to us as we continually strive to improve and enhance our offerings. We understand the importance of having diverse dining options, and we regret any inconvenience caused.Please be assured that we will share your comments with our management team for review and consideration. Guest feedback is instrumental in helping us make improvements, and we appreciate your honesty.If you have any additional comments or suggestions, please feel free to reach out to us. We value your input and hope to have the opportunity to welcome you back in the future, providing a more enjoyable experience.Thank you for choosing our resort, and we look forward to the possibility of serving you again.

Dear Brian, thank you for choosing Sunscape Sabor Cozumel!

Dear Anthony,Thank you for taking the time to share your thoughts on your recent stay at our property. We are pleased to know that you appreciated the aesthetic appeal of the property and that the staff's efforts in maintaining its appearance were evident.However, we sincerely apologize for the challenges you encountered, particularly the limited lounge chairs on the beach and the unpleasant smell. Your feedback is important, and we assure you that we will address these issues promptly to enhance the overall guest experience.If there are specific details you would like to share or if there's anything we can do to make amends, please feel free to contact us directly. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Thank you for bringing these matters to our attention, and we appreciate your understanding.

Dear Jenna,Thank you so much for staying with us. If you are willing to share more information about your last stay, please, do not hesitate to contact us.

Dear Beverly,Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for the challenges you experienced during your visit, and we appreciate you bringing them to our attention.It is disheartening to know that your initial impression of luxury was not sustained throughout your stay due to maintenance issues, repairs needed around the resort, and limitations in the beach area. We understand the importance of a seamless and comfortable experience, and we regret falling short of your expectations.Additionally, we apologize for any dissatisfaction with the dining options. Providing diverse and high-quality meals is a priority for us, and we will review our offerings to ensure a better culinary experience for our guests in the future.Your comments are valuable in helping us address areas for improvement, and we assure you that your concerns will be shared with the relevant departments for further evaluation and corrective action.We hope that despite the challenges you encountered, there were still enjoyable moments during your stay. If you would consider giving us another opportunity, we would be honored to welcome you back and provide an enhanced experience.

Thaddeus, thank you so much for staying with us!

Nicole, Thank you so much for choosing Sunscape Sabor Cozumel!

Dear William,Thank you for taking the time to share your thoughts on your recent stay at our resort. We appreciate your feedback and regret to learn that your experience, particularly with the food and beach amenities, did not meet your expectations.We understand the importance of providing a variety of high-quality dining options, and we apologize if the food fell short during your visit. Your comments regarding the availability of beach chairs and towels are also noted, and we will review our procedures to ensure a more seamless experience for our guests.Guest satisfaction is our top priority, and your feedback is invaluable in helping us identify areas for improvement. If you have any additional comments or specific suggestions, please feel free to share them with us.We hope that there were still enjoyable aspects of your stay, and we would be grateful for another opportunity to welcome you back and provide an enhanced experience.

Radhames, we wish we knew more about your last stay with us!

Dear Kati,We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Your feedback is deeply concerning, and we regret that we fell short of meeting your expectations. Please accept our apologies for any inconvenience caused.We understand the importance of a comfortable and seamless stay, and we regret the issues you faced with the AC, water, and the service provided by our staff. Your comments will be shared with our management team for immediate review and action to address and rectify the issues you mentioned.Rest assured, we take your concerns seriously, and we will use your feedback to improve our service offerings and ensure a more pleasant experience for our guests in the future.If there's anything more you would like to share or if there are specific details you would like to provide, please feel free to contact us directly. We appreciate your feedback and hope to have the opportunity to make amends and regain your trust in the future.

Dear Chad we wish we knew more about your stay.

Jose, agradecemos por elegirnos para disfrutar sus vacaciones!

Kimberly,Thank you for taking the time to share your positive experience at our hotel. We are delighted to know that you enjoyed the snorkeling and swimming, considering it among the best on the entire island. Your compliments on the food, with the recommendation to enjoy meals early, are truly appreciated.We are glad you found the service excellent, and it's wonderful to know that you would consider staying with us again if you return to Cozumel. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for another enjoyable stay.If there's anything specific you would like to highlight or if you have any suggestions, please feel free to share. Thank you for choosing our hotel, and we hope you have many more wonderful experiences with us.

Dear Philip,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to know that you found it to be a great place with amazing snorkeling. Your appreciation for the dining options, especially the upgrade to preferred, is truly valued.We are delighted that you had a memorable stay, and we appreciate your recommendation. If there's anything specific you would like to highlight or if you have any suggestions, please feel free to share. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel, and we hope you have many more fantastic experiences with us.

Doug,We sincerely apologize for the challenges you faced during your recent stay at our resort. It is disheartening to learn about the issues with your initial room, including the presence of black mold and the noise disturbance. This falls well below the standard of service we aim to provide, and we apologize for the inconvenience caused.We also regret the problems with the refrigerator, the power outages, and any dissatisfaction with the food quality. Your feedback is invaluable, and we will use it to address the areas that need improvement to ensure a better experience for our guests.Regarding the 'pier fee,' we appreciate your bringing this to our attention. We will thoroughly review our policies to ensure clarity and fairness in all charges. This feedback is crucial for us as we strive to enhance our services and facilities.We understand your disappointment, and we are truly sorry for any impact this may have had on your overall impression of our resort. Rest assured that your comments will be shared with our management team for immediate attention and improvement.If there's anything more you would like to share or if you have additional details to provide, please feel free to reach out to our customer service team. We value your feedback, and your satisfaction is important to us.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back in the future and provide the experience you deserve.

Dear Jason,Thank you for taking the time to share your thoughts about your recent stay at our resort. We appreciate your feedback and are delighted to know that you had an overall positive experience.It's wonderful to know that you enjoyed the nice beach, felt safe, and had interactions with our amazing staff. Providing a safe and enjoyable environment for our guests is our top priority, and we are glad to learn that you felt well taken care of.We also appreciate your feedback on the food options, and we apologize for any inconvenience you experienced. Your comments are valuable, and we will use them to improve our services.We are pleased that you had a great week with us, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything specific you would like to share or if you have any further suggestions, please feel free to reach out to our customer service team.Thank you once again for choosing our resort, and we look forward to hosting you in the future.

Dear Lukas,Thank you for taking the time to share your feedback about your recent stay at our resort. We sincerely apologize for any inconvenience you experienced due to the misinformation about our childcare services. Your comments are important to us, and we appreciate your bringing this matter to our attention.We understand the significance of accurate information, especially when it comes to childcare services. We apologize for any confusion or frustration caused by the discrepancy between the information provided over email and the actual services available. We will review our communication processes to ensure that guests receive accurate and consistent information regarding childcare services and their associated costs.Our aim is to provide a seamless and enjoyable experience for all our guests, and we regret that this aspect of your stay fell short of your expectations. Your feedback is valuable as it helps us identify areas for improvement.We hope that despite this issue, you were able to find some enjoyment in your overall stay with us. We appreciate your understanding and thank you for choosing our resort.If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us.

Dear Lusiana, thank you for your recent stay with us! We are glad that you enjoyed our beautiful beach!

Dear Chris, thank you for your stay. However, we wish we knew more about your recent stay.

Dear Genesis,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize that the food options did not meet your expectations, and we appreciate your candid review.Please know that your comments are valuable, and we take them seriously. Our f&b team is continuously working to enhance the variety and quality of our offerings, and your input will be shared with them for further review and improvement.We understand that dining is a significant aspect of the overall guest experience, and we regret that we fell short in this regard during your stay. Your satisfaction is important to us, and we will strive to make necessary adjustments to ensure a more enjoyable dining experience for our guests.If you have any specific details or suggestions you would like to share regarding your dining experience, please feel free to provide more information. Your insights are essential in helping us refine our services.Once again, we apologize for any inconvenience you may have experienced with the food options, and we hope to have the opportunity to better serve you in the future.