The Explorean Cozumel - All Inclusive

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Featured Image
Private beach, free beach cabanas, sun loungers, beach umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas

Overview of The Explorean Cozumel - All Inclusive

VIP Access

The Explorean Cozumel - All Inclusive

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600

Explore the area

  • Popular LocationUvas Beach6 min walk
  • Popular LocationChankanaab National Park19 min walk
  • Popular LocationArrecifes de Cozumel National Park9 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)13 min drive

Choose dates to view prices

About this area

Cozumel

Located in Cozumel, The Explorean Cozumel - All Inclusive is on a private beach. While the natural beauty of Chankanaab National Park and Arrecifes de Cozumel National Park can be enjoyed by anyone, those looking for an activity can check out Cha'an Ka'an Observatory of Cozumel. Chankanaab Beach Adventure Park and Mr. Sancho's Beach Club are not to be missed.

What's nearby

  • Uvas Beach - 6 min walk
  • Chankanaab National Park - 19 min walk
  • Chankanaab Beach Adventure Park - 3 min drive
  • Corona Beach - 5 min drive
  • Arrecifes de Cozumel National Park - 9 min drive

Restaurants

  • Lool Kan — 1 min walk
  • La Cocina De Silvia — 10 min drive
  • Starbucks — 10 min drive
  • Rolandi's — 11 min drive
  • Caribe Burger — 11 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 13 min drive

About this property

The Explorean Cozumel - All Inclusive

4-star property by the ocean
Close to Chankanaab National Park and Chankanaab Beach Adventure Park, The Explorean Cozumel - All Inclusive provides a marina, free WiFi, and a beach bar. Indulge in a facial, a deep-tissue massage, and a body scrub at Spa Na' Ha', the onsite spa. Lool Kan, the onsite restaurant, features pool views and regional cuisine. Aerobics classes and yoga classes are offered at the gym; other things to do include ecotours.
Additional perks include:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, an electric car charging station, and a free beach club on site
  • A 24-hour front desk, a terrace, and a porter/bellhop
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All guestrooms at The Explorean Cozumel - All Inclusive boast thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with rainfall showers and free toiletries
  • Balconies, ceiling fans, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Snorkeling excursions

Land activities

Bicycling

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 beach bar, 1 poolside bar and 1 bar/lounge

Things to do

  • Aerobics classes
  • Ecotours
  • Fitness center
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (1561 square feet)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Marina onsite
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Explorean Cozumel
Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive All-inclusive property
Explorean All Inclusive All-inclusive property
The Explorean Cozumel - All Inclusive Cozumel
Explorean All Inclusive Hotel
Explorean Cozumel All Inclusive
Hotel The Explorean Cozumel - All Inclusive Cozumel
Cozumel The Explorean Cozumel - All Inclusive Hotel
The Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive Hotel
Explorean All Inclusive
Hotel The Explorean Cozumel - All Inclusive
The Explorean Cozumel - All Inclusive Cozumel
The Explorean Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 219 out of 324 reviews
5 - Excellent 68%
Rating 4 - Good. 75 out of 324 reviews
4 - Good 23%
Rating 3 - Okay. 16 out of 324 reviews
3 - Okay 5%
Rating 2 - Poor. 11 out of 324 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 324 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
service was great, food was very good, room was nice, ac worked great, and employees were very nice
Stayed 6 nights in Oct 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 weeks and had a great time. They have new shows in the evening and the staff we dealt with was awesome and most remember us from our past stays. We have been to this property 4 times and will stay here again and would recommend The Explorean to friends!
Stayed 14 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Explorean and Fiesta Americana are in pretty good shape with a few small complaints on my end. The Good: The staff were all amazing, Carlos and Vega might be the best guides we've had on any vacation anywhere. The food and drink was good. Daily excursions included at the Explorean were fantastic and well coordinated. Room was extremely neat and tidy. Any requests or wants of the staff will be fulfilled without fuss or issues. Now I also have a few complaints, some are not a big deal to me but to others they might be. The Bad: The "beach" area is closed down along with all amenities there, no chairs, no drinks, no restaurants, nothing. This was made known to us prior to staying here but we met a couple who were unaware. The pool was a little too dirty for my liking so we did our swimming in the ocean which is as clear as pool anyway. They will try to get you to do a "1.5 hour tour of the resort grounds", kindly pass on this, we passed after reading many reviews saying it over ran it's time slot and why would anyone want to be forced into a tour while on vacation? PS book a boating excursion to El Cielo and also bring plenty of 1s and 5s to tip the resort staff as they serve you.
Stayed 5 nights in Oct 2021

1/5 Terrible

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the Explorean/ Fiesta Americana from 9/4/21 to 9/11/21. All the pictures were taken during this time. Waterfront is Closed: -The entire waterfront area is closed. This includes the pier, all restaurants, pool, dive shop, over water hammocks, etc. There are also no chairs, umbrellas, or anything else out for people to sit on. -Let me point out again that the entire waterfront area is closed. No eating by the water, no having a dive company pick you up at the pier, no relaxing in the sun on a lounger, nothing. As this is 2/3 of the resort, this is a very big thing. -No one from Explorean/ FA contacted us to say this was the condition of the resort. It is almost like they pretend that there isn't a waterfront. They don't even talk about it. If you ask about the waterfront being closed, the response it along the lines of, so? We moved the restaurant so it's all good. -We struggled at the resort due to the attitude of the waterfront being closed. We were very unhappy with our stay and asked several times to different staff what could be done and mentioned we wanted a refund, but no one took us seriously. The weekend manager did put us in a bigger room at the Fiesta Americana side but the room flooded overnight. They then moved us to a room with a pool outside. However, the pool was stagnant during mosquito season and wasn't ever cleaned while we were there. The pool was so bad I didn't even get in it.
Stayed 7 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Explorean. The Staff was nice and helpful.
Stayed 2 nights in Aug 2021