4/10 Poor
Sylvia, San Antonio
Feb 25, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Although from the outside, this is a nice looking villa, the beds are old/used and the bedding is not comfortable. I also did not get what I paid for and was put in a cheap room, then was moved to a different room the next night, still not what I paid for. I had to get a back massage because of the bad beds. I decided to move hotels and was only refunded for one evening and did not get the difference in pricing on the rooms that I was given versus what I had paid. I paid for the largest 2 bedrooms that they have but upon arriving received half the sq footage room with only 1 bed. Beware of the management! They only refunded me for the one night because I moved to a different hotel. I didn't get the difference in the lower quality rooms for the other 2 nights. There is also a family that lives on property and they have a crying baby (all day and all night). I did not get the R&R that I wanted. The only positive thing about this property is that the housekeepers and the security officers are so sweet and genuinely caring.
Sylvia
Stayed 3 nights in Feb 2023