Ratings based on 441 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Aug 21, 2019
Comment from Hotel Management
Aug 21, 2019 by J.Jones - D.O.S., Hotel Management
Thank you for the excellent 5 out of 5 review :)
4 out of 5
by A verified traveler from Wilmington

Posted Aug 20, 2019
Nice room and hotel, good location for Crabtree Valley Mall.
Comment from Hotel Management
Aug 21, 2019 by Management, Hotel Management
Thank you for your feedback!
5 out of 5
by A verified traveler

Posted Aug 19, 2019
Comment from Hotel Management
Aug 21, 2019 by Management, Hotel Management
Thank you for the perfect 5 out of 5 :)
4 out of 5
by A verified traveler

Posted Aug 19, 2019
Comment from Hotel Management
Aug 21, 2019 by Manaegment, Hotel Management
Thank you for your feedback!
5 out of 5
by A verified traveler

Posted Aug 19, 2019
Clean and quiet. Staff very helpful and responsive. Breakfast buffet was very nice. Appreciated the availability of a store in the lobby to buy toiletries, snacks and beverages. If you are traveling without a car it is nice to be able to pick up small things as the hotel is not in the most walkable area to stores.
Comment from Hotel Management
Aug 19, 2019 by Jimmie Jones - Director of Sales, Hotel Management
Thank you for your feedback. We are pleased that you had a nice experience here at the hotel. We look forward to accommodating you on your next visit to the area. Also thank you for the perfect score :)
3 out of 5
by A verified traveler

Posted Aug 14, 2019
Was disappointed about the pool hours. Also that our room was not cleaned and we had to request cleaning
Comment from Hotel Management
Aug 14, 2019 by Management, Hotel Management
Thank you for your feedback. We will work hard to correct the issues you experienced while here at the hotel.
4 out of 5
by A verified traveler

Posted Aug 11, 2019
The staff was fantastic at the front desk. Only suggestion is more cookies ;)
Comment from Hotel Management
Aug 14, 2019 by Jimmie Jones - Director of Sales, Hotel Management
Thank you for your feedback. We're happy that you enjoyed your stay and the cookies. Just a little fun fact, the World Famous DoubleTree Cookies are unlimited. As long as you're a guest at the hotel you can come by the front desk as often as you like and request a warm delicious cookie!
4 out of 5
by A verified traveler

Posted Jul 24, 2019
Everything nice, the staff very informative and pleasant, botel in great location around shops and local resturants.
Comment from Hotel Management
Jul 25, 2019 by Sales Department, Hotel Management
Thank you for your feedback. We're happy you enjoyed your stay. Look forward to you being our guest in the future.
4 out of 5
by A verified traveler from PA

Posted Jul 22, 2019
The property was nice, but I could only find one elevator on the floor which I was on.
Comment from Hotel Management
Jul 22, 2019 by Sales Department, Hotel Management
MGB thank you for your feedback. We do have 2 elevators here at the hotel, one in the front and one in the rear of the hotel (each end of the floors). We would like for you to return to the hotel and we have another chance to provide you with excellent service.
5 out of 5
by A verified traveler

Posted Jul 20, 2019
The convince of having a restaurant on site and the Mall is so close by.
Comment from Hotel Management
Jul 22, 2019 by Sales Department, Hotel Management
Thank you for the perfect rating. Look forward to providing you with excellent service the next time you're in town :)